As the global HCM market leader, ADP's Global Talent Acquisition Solutions team is uniquely positioned to partner with our clients to solve their talent acquisition challenges. Through an integrated approach of people, process & technology, our team can bring immediate business process improvement and accelerated return on investment through:- customized Recruitment Process Outsourcing (RPO) services- integrated sourcing/mobile/social/recruiting/onboarding technologyWith 15+ years of experience in HCM and talent acquisition, I work with companies to help their top executives deliver measurable results to their organization through market leading talent acquisition solutions and strategies. My clients improve overall business results with all aspects of recruitment operations.

As a Business Consultant Manager (a player/coach role), I have the privilege to lead and help develop a small team of outstanding professionals who consult with large organizations on ADP's suite of human capital management solutions. I focus building communication, presentation, and demonstration skills as well as navigating internal policy and process in order to help my team succeed and exceed meeting our sales objectives. As an active consultant, I use my field experience from my previous role(s) and combine my product knowledge with my ability to connect at all levels up & down the organization from practitioners to C-Suite in order to effectively communicate ADP's value proposition to our clients and prospects.

As an HCM Business Consultant, I use my previous experience in training, account management, and client services (including management) within ADP to help our clients and prospects ensure they are bringing the best talent into their organization and then maximize that talent once on board. Partnering with our field sales and leadership teams, we develop and deliver insightful and relevant content vis-a-vis sales presentations and product demonstrations targeting the critical business issues relayed to us during the pre-sales process. Current specific job functions include:• Assist clients with defining their organizational talent strategy and aligning talent-specific (recruiting, performance management, learning management, compensation management and succession planning) solutions with corporate goals and initiatives• Facilitate needs analysis sessions with HR professionals and key business leaders to identify critical business issues for their organization as it relates to talent management and tailor solution recommendations to impact results• Provide knowledge and expertise related to talent management strategies and solutions in the areas of recruitment, performance, compensation, learning, and succession planning to business leaders and HR • Work closely with internal sales leadership to growing bottom line revenue as it relates to human capital talent management

• Managed all daily activities for a Solution Center team of 10 first-level Solution Center Consultants and one Technical Support Specialist escalation contact• Accountable for client satisfaction of 185 clients worth $15mm in revenue resulting in 97% retention• Reviewed and monitored priority and status of open client issues with associates • Responsible for professional development of Solution Center team including hiring, terminations, performance appraisals, and development planning• Participated in account assignment for Solution Center team with a focus on workload stabilization, product mix, associate tenure and knowledge level• Served as first point of contact for client escalations• Participated in product design and release meetings and communicates information back to associates• Instrumental in transitioning VirtualEdge’s support model from a help desk format to a Solution Center model where each associate manages a given base of clients

• Mentored Account Managers to enhance learning and understanding of their role and responsibilities• Supported the transition process of clients from Implementation to Client Services by reviewing go-live summaries with Implementation team• Represented the Account Management team on all product design projects and design meetings. • Acted as first level escalation contact for Account Managers on client escalations, internal process questions and new release information.• Primary point of contact for team regarding all product and process related questions. Directed Account Managers to correct internal resources as appropriate.• Provided Account Management leadership with feedback on associate performance• Collaborated with Account Managers and Account Management leadership to provide support through transition process for “at-risk” accounts which necessitated a change of Account Managers.

• Responsible for management and resolution of all client incidents and client satisfaction of 15 clients and approx. $2mm in revenue achieving 97.5% client retention• Proactively collaborated with clients to identify potential issues, improvements, and sales opportunities• Aligned client’s strategic initiatives with VirtualEdge’s product release schedule• Managed and coordinated all client projects involving VirtualEdge implementation changes• Worked cross-functionally to ensure that all open issues comply with clients' service level agreements• Interacted with all levels of management and roles within the client organization ranging from Recruiter to Vice President• Tracked and monitored client status through Salesforce.com and Oracle OnDemand client relationship management systems

• Designing and delivering live software training (in-person and web-based)• Creating training scripts, agendas and modules• Developing training materials for VirtualEdge products• Maintaining training materials and documentation• Monitoring training effectiveness

• Designing and delivering live software training (in-person and web-based)• Creating training scripts, agendas and modules• Developing training materials for VirtualEdge products• Maintaining training materials and documentation• Monitoring training effectiveness

Training, project plans/management, customer service management, needs assessment

Sales, account and client management, customer service, training, product implementation

Training, implementation, product management, customer service.