Michael Feltes, Ma, Lnha Email & Phone Number

Sioux Falls, Sd, Us

Sioux Falls, Sd, Us

Sioux Falls, South Dakota, Us

Sioux Falls, South Dakota, Us

Bellevue, Wa, Us

- Led the sales, marketing, business development and operational planning efforts to open The Parkwood, a brand new 133 unit 55+ senior living community in South Falls, South Dakota in early 2024. - Also assisted with construction and design decision making in collaboration with ownership, architects and construction teams.

Sioux Falls, South Dakota, Us

Served as a Licensed Nursing Home Administrator in a Life Plan Community, formerly known as a Continuum Care Retirement Community (CCRC), of 300+ residents with 120 independent living units, 80 flex independent and assisted living units, 50 skilled nursing home beds, and 30 enhanced memory care assisted living units & 30 enhanced assisted living units.- Director of Independent Living with management responsibility of relationships and ongoing customer service for approximately 150 independent living residents. Collaborate with members of interdisciplinary team to ensure highest possible customer service.- Executive leadership team member reporting directly to CEO. Approve large scale decisions and campus wide initiatives in partnership with this team.- Executive Director with direct oversight of food service director and campus licensed nursing home and assisted living dietary program, restaurant and deli manager, wellness director and campus wellness program, life enrichment manager and campus life enrichment and events program, and home health manager and campus home health program.- With each respective manager, formulate annual budget and oversee ongoing monitoring of these budgets.- Staff leader in building and writing of a 5 year organization wide strategic plan with focuses in resident satisfaction, staff satisfaction, facility/infrastructure improvements and enhancements, continual improvement in quality care, and building and expanding community, industry, and development partnerships/collaborations.

Sioux Falls, Sd, Us

- Administrator Training Program in Windom, MN included evaluating current systems, handling day-to-day staff and resident challenges, learning of long term care state and federal regulations, and hands on work experience in each department. - Licensed Administrator and Manager in facility in Alma, NE which operates a 41-bed skilled nursing facility and 10-unit assisted living. Met corporate objectives and expectations for revenue and growth. Developed facility’s annual budget and assumed accountability for management of financial resources. Communicated directly with residents, families, medical staff, interdisciplinary team members and department heads to coordinate care and services. Oversaw project implementations including Safe Resident Handling Program, Living Well at Home, eLong Term Care, Shoretel phone system, Windows 7 and others. Coordinated construction projects including walk-in cooler and remodel of resident rooms. Oversaw research and purchase of numerous capital purchases. - Promoted to be Licensed Administrator in Pipestone, MN campus with a 94-bed 5 star CMS rated skilled nursing facility and 43-unit assisted living/senior housing complex. Recruited, interviewed, hired and supported training for new leadership staff members to work in the areas of nursing services, housing, quality assurance, staff development, resource development and infection control. Planned, executed and managed a $7 million annual budget. Coordinated construction projects including hallways, front office and conference room and many other small scale projects and remodeling efforts.

Responsible for accounts payable and receivable, bi-monthly payroll and benefits administration, worship folder and monthly newsletter production, telephone and email correspondence, new website development, hospitality and overall administrative support for pastoral leadership and church council.

Executed telephone sales of Stauer high-end watches and jewelry including cross selling, up selling and customer service. Improved sales statistics and became one of top 10 sales reps out of 40.

Us

Two year contract position. Organized and supervised 3000+ volunteers that packaged over 1,000,000 meals for Feed My Starving Children over a 5-day period in 2009. Expanded event in 2010 to 5000+ volunteers that packed over 1,500,000 meals. Collaborated with staff and volunteer planning teams to coordinate logistics to execute these two large scale volunteer events.

Co-directed $750,000 volunteer disaster relief organization following Hurricane Katrina. Procured and supervised food preparation, coordinated housing and organized 100 volunteers each week.

London, Gb

- Started as management trainee, promoted to management associate, assistant branch manager, and then location manager all within 11 months due to strong work ethic, continued commitment to growth and learning, and strong desire to see financial status of branch improve and business referrals grow.- Oversaw all branch operations including financial planning/oversight, staff development, customer service issues and database management. - Built trusting relationships and increased referral business from body shops, insurance agents and corporate representatives in local market area. - Reduced expenses and increased revenue, turning a $20,000/month loss into a profit in 11 months.

Bachelor Of Arts, Telecommunications Sales And Management. Minors In Business Management, Industrial Leadership

Master Of Arts, Congregational Mission & Leadership

Certificate In Long Term Care Administration, Long Term Care Administration/Management

Certificate In Long Term Care Administration, Long Term Care Administration/Management