Michael Ferrulli Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

● Maintain relationships and market to active above average casino guests at The Mirage Las Vegas, grew new business objectives● Evaluate customers’ casino activity and use appropriate judgement to provide corresponding incentives and authorization to approve earned comps and allowances based on casino action (i.e. room, food, beverage, event tickets, promo chips, free play, airfare, or discounts)● Assist in maintaining and developing the property’s customer base through meeting and interacting with customers and greeting them upon check‐in & check‐out, and provide personalized service throughout their stay● Grant marker authorization limits to qualifying customers● Resolve customer disputes and complaints to the satisfaction of the customer and the company

M Resort Las Vegas

● Hosted National Casino Marketing (NCM) guests for the newly launched objective within Player Development at M Resort with a directive from our parent company, Penn National Gaming● Coordinated newly acquired Branch Offices and an Independent Agent Representative network with our newly acquired corporate offices for booking, marketing, and completing travel itineraries and events

M Resort Las Vegas

● Maintain relationships and markets to active above average casino guests at The M Resort Las Vegas● Evaluate customers’ casino activity and use appropriate judgement to provide corresponding incentives and authorization to approve earned comps and allowances based on casino action (i.e. room, food, beverage, event tickets, promo chips, free play, airfare, or discounts)● Assist in maintaining and developing the property’s customer base through meeting and interacting with customers and greeting them upon check‐in & check‐out, and provide personalized service throughout their stay● Process and assist with marker authorization limits to qualifying customers● Resolve customer disputes and complaints to the satisfaction of the customer and the company

Las Vegas, Nevada Area

● Executive and Chairman level escalated customer dispute and complaint management such as timeshare points contention, reservation issues, maintenance fee concerns, etc. ● Social media escalation handling ● Timeshare owner and member education and vacation experience customer service

T-Mobile Arena Las Vegas, Nevada Area

- Coordinated VIP amenities for suite-level guests, hosted guests to their scheduled locations for Las Vegas' newest concert and sports venue.

Golden Nugget Las Vegas

● Maintain relationships and markets to active above average casino guests at The Golden Nugget Las Vegas and Golden Nugget Lake Charles, grew new business objectives● Evaluate customers’ casino activity and use appropriate judgement to provide corresponding incentives and authorization to approve earned comps and allowances based on casino action (i.e. room, food, beverage, event tickets, promo chips, free play, airfare, or discounts)● Assist in maintaining and developing the property’s customer base through meeting and interacting with customers and greeting them upon check‐in & check‐out, and provide personalized service throughout their stay● Grant marker authorization limits to qualifying customers● Resolve customer disputes and complaints to the satisfaction of the customer and the company

Sls Las Vegas

● Maintain relationships and markets to active above average casino guests at SLS Las Vegas, grew new business objectives● Evaluate customers’ casino activity and use appropriate judgement to provide corresponding incentives and authorization to approve earned comps and allowances based on casino action (i.e. room, food, beverage, event tickets, promo chips, free play, airfare, or discounts)● Assist in maintaining and developing the property’s customer base through meeting and interacting with customers and greeting them upon check‐in & check‐out, and provide personalized service throughout their stay● Grant marker authorization limits to qualifying customers● Resolve customer disputes and complaints to the satisfaction of the customer and the company

4455 Paradise Rd, Las Vegas Nv

● Maintain relationships and markets to active above average casino guests at Hard Rock Hotel & Casino, grew new business objectives● Evaluate customers’ casino activity and use appropriate judgement to provide corresponding incentives and authorization to approve earned comps and allowances based on casino action (i.e. room, food, beverage, event tickets, promo chips, free play, airfare, or discounts)● Assist in maintaining and developing the property’s customer base through meeting and interacting with customers and greeting them upon check‐in & check‐out, and provide personalized service throughout their stay● Grant marker authorization limits to qualifying customers● Resolve customer disputes and complaints to the satisfaction of the customer and the company

Bs - Hotel Administration, Hospitality Industry

Activities and Societies: Lambda Chi AlphaWilliam F. Harrah School of Hotel Administration; Hotel Management, Culinary Back of House.

Education record