Michael Fessenden Email & Phone Number

Boston, MA, US

Remote

Infrastructure automation, with a focus on data sciences R&D. I improve productivity by reducing workflow friction for developers, data engineers, and data analysts.

Remote

Boston, MA

• Implemented and maintained containerized tooling spanning 3 continents via Azure for testing of web assets across highly trafficked regions
• Heavy focus on infrastructure: maintained entire QA backend including Debian VMs, containerized services, testing frameworks, and in-house QA tooling
• Created a selenium-based PyTest framework for the web/e-commerce QA team, supporting testing for the entirety of e-commerce assets and flows
• Devised and maintained a C# ASP.NET self-service portal designed for the testing and analysis of our products with long-term result storage in MySQL
• Coordinated with scrum teams to understand automated testing needs, improvements to test coverage, and delivered ongoing support
• Handled porting and consolidation of tests from previous Java and Groovy frameworks to PyTest

Boston, MA

Continuation of Citrix GetGo operational responsibilities post-merger

Bedford, MA

• Sales Assignment (August 2015 - March 2016):
• Top creator of new logos, bookings, pipeline and qualified opportunities Q1 2016 on IT focused program before transitioning to an operational assignment supporting the entirety of the sales development teamOperational.
• Designed a Python framework for analysis of Salesforce data used to schedule and automate the creation and distribution of personalized managerial sales reports.
• Created watchdog scripts to monitor Sales Development activities, ensuring processes are correctly followed
• Managed InsideSales users, licenses and seek lists as Admin for Sales Development
• Produced process documentation and trained SDRs on various procedures

Peabody, MA

• Ability to perform data recovery on various storage devices, including physically failing and firmware corrupted media, hard drives with pending or reallocated sectors, as well as drives with reformatted partitions and.
• Established and maintained relationships with local tech businesses, integrating our services with theirs - including Apple, major phone providers, computer repair shops
• Created and streamlined new techniques and utilities to enhance sales, services and customer experiences
• Created various technical documents regarding procedures and workflows

New Hampshire

• Honorably discharged after completion of 6 years of service
• Acquired and maintained a secret clearance
• Unit Armorer/Logistician for an 80 person communications unit
• Obtained leadership experience as a supply section team leader
• Taught various courses (marksmanship, basic soldier skills, procedures, etc.)

Kuwait/Iraq

• Led a 3 man convoy security team on over 100 multi-day missions totaling a year
• Configured personal Internet services using Iraqi equipment for a 120-person unit utilizing VPN’s (and occasionally Tor) to bypass Arabic Internet filters
• Received awards including Army Commendation Medal and Combat Action Badge

New Hampshire

• Provided honors for veterans, fallen comrades KIA, and other ceremonies totaling over 200 military events and funerals
• Leadership experience being NCOIC (highest ranking, Flag Presenter) for majority of missions

Beverly, MA

• Maintained expectations and relationships with all companies trialing our software
• Worked with both businesses and customers as well as developers to troubleshoot, resolve, and add new features to our applications
• Designed and developed mobile application distribution and install methods
• Managed office infrastructure including servers, networking, VOIP telephone, and Internet
• Worked directly with iPhone, Android, BlackBerry, and server Java source code to troubleshoot and enhance the applications
• Managed company website as well as product backend including Google and Apple’s developer and enterprise portals, as well as Amazon web services (EC2, S3, Route 53, Load Balancing)

Education record

Education record