Michael Fileti Email & Phone Number

New York, New York, United States

Leading the IT Service Desk & Project Management teams.

New York City Metropolitan Area

Completely overhauled internal operations across the entire business by migrating 10+ teams into Jira Service Management from disparate work management platforms and created a single company request portal. Rebuilt each team's unique forms, processes, workflows, and automations to optimize how they get work done. Also, designed and project managed the.

New York City Metropolitan Area

New York, New York, United States

Greater New York City Area

Formed and managed Electric's Network Operations team. Created all processes and analytics for a team of network and server technicians focused on infrastructure documentation, monitoring, troubleshooting, and patching. Created, documented, and enforced standards for Electric's scope of IT support. Worked with customer-facing teams to identify gaps.

Greater New York City Area

Electric's first IT project manager. Performed all project management functions including but not limited to: project discovery, scoping, quoting, purchasing, coordination, vendor relations, documentation, and billing reconciliation. Created all initial processes and training for the Professional Services function and grew the team to 5 project managers.

Fairfield, NJ

Responsible for overseeing the daily business operations, process improvement, project management, and contract administration for a fast growing construction company.Implemented procedures and operational improvements to grow annual revenue by 10x in under 5 years.Notable Achievements for Operational Improvements:- Implement Company-wide Project.

New York City

Planning, production, coordination, marketing, and promotion for the New Music Seminar Conference and NMS New York Music Festival.- Responsible for recruiting and managing office interns as well as 100+ volunteers- Hiring and managing 3 coordinators for Street Team, Volunteering, and 'Artist On The Verge' project- Ordering and arranging all.

New York, NY

Oversaw logistics of production for a 5000+ attendee first-year 3-day Music/Arts Festival on 4 separate sites in Southampton, NY. In charge of budget organization, rentals, and set-up as well as being the on-site event manager.Was the main production contact for the following departments: volunteer & labor management, catering, power distribution, bars &.