Leading the IT Service Desk & Project Management teams.

Completely overhauled internal operations across the entire business by migrating 10+ teams into Jira Service Management from disparate work management platforms and created a single company request portal. Rebuilt each team's unique forms, processes, workflows, and automations to optimize how they get work done. Also, designed and project managed the rollout of many major enhancements to the company's external ticketing platform. Constantly focused on improving agent efficiency and the… Show more Completely overhauled internal operations across the entire business by migrating 10+ teams into Jira Service Management from disparate work management platforms and created a single company request portal. Rebuilt each team's unique forms, processes, workflows, and automations to optimize how they get work done. Also, designed and project managed the rollout of many major enhancements to the company's external ticketing platform. Constantly focused on improving agent efficiency and the customer experience. Show less

Formed and managed Electric's Network Operations team. Created all processes and analytics for a team of network and server technicians focused on infrastructure documentation, monitoring, troubleshooting, and patching. Created, documented, and enforced standards for Electric's scope of IT support. Worked with customer-facing teams to identify gaps, streamline processes, create documentation, and implement new tools.

Electric's first IT project manager. Performed all project management functions including but not limited to: project discovery, scoping, quoting, purchasing, coordination, vendor relations, documentation, and billing reconciliation. Created all initial processes and training for the Professional Services function and grew the team to 5 project managers before taking on new challenges.

Responsible for overseeing the daily business operations, process improvement, project management, and contract administration for a fast growing construction company.Implemented procedures and operational improvements to grow annual revenue by 10x in under 5 years.Notable Achievements for Operational Improvements:- Implement Company-wide Project Management Software- Creation of Employee Handbook, Contract, and Operations Manual- Weekly Cost Control Tracking &… Show more Responsible for overseeing the daily business operations, process improvement, project management, and contract administration for a fast growing construction company.Implemented procedures and operational improvements to grow annual revenue by 10x in under 5 years.Notable Achievements for Operational Improvements:- Implement Company-wide Project Management Software- Creation of Employee Handbook, Contract, and Operations Manual- Weekly Cost Control Tracking & Reporting- Integration of Architectural Design Software with Automated Fabrication Equipment- Creation of Company Forms, Information Sharing Systems, and General Process Improvements- Overhaul of Estimating Database & Proposal Design Show less

Planning, production, coordination, marketing, and promotion for the New Music Seminar Conference and NMS New York Music Festival.- Responsible for recruiting and managing office interns as well as 100+ volunteers- Hiring and managing 3 coordinators for Street Team, Volunteering, and 'Artist On The Verge' project- Ordering and arranging all production-related rentals for event- Booking and scheduling the NMS New York Music Festival - 40 shows over 4 nights in 17 music venues… Show more Planning, production, coordination, marketing, and promotion for the New Music Seminar Conference and NMS New York Music Festival.- Responsible for recruiting and managing office interns as well as 100+ volunteers- Hiring and managing 3 coordinators for Street Team, Volunteering, and 'Artist On The Verge' project- Ordering and arranging all production-related rentals for event- Booking and scheduling the NMS New York Music Festival - 40 shows over 4 nights in 17 music venues in NYC- Sponsor & Vendor communications and relations- Oversaw delivery, setup, and breakdown of event- Coordinating Marketing, Sponsorship, and Social Media Teams- Managing and creating the "Artist On The Verge (AOV) - Top 100 Chart" and all associated promotions- Copy Editor for email marketing campaigns and press releases- Curating website layout/updates- Forming and leading Street Team and promotions6 Conferences:New York City - July 21, 2009 Chicago - October 6, 2009Los Angeles - February 2, 2010New York City - July 19-21st, 2010Los Angeles - February 14-16th, 2011New York City: June 17-20st, 2012 (New York Music Week) Show less

Oversaw logistics of production for a 5000+ attendee first-year 3-day Music/Arts Festival on 4 separate sites in Southampton, NY. In charge of budget organization, rentals, and set-up as well as being the on-site event manager.Was the main production contact for the following departments: volunteer & labor management, catering, power distribution, bars & beverage team, sponsors, vendors (food & lifestyle shops), decor & design teams, art installation team.Coordinated all of the… Show more Oversaw logistics of production for a 5000+ attendee first-year 3-day Music/Arts Festival on 4 separate sites in Southampton, NY. In charge of budget organization, rentals, and set-up as well as being the on-site event manager.Was the main production contact for the following departments: volunteer & labor management, catering, power distribution, bars & beverage team, sponsors, vendors (food & lifestyle shops), decor & design teams, art installation team.Coordinated all of the rentals as well as their scheduling and placement throughout the festival sites including: porta potties, sinks, restroom trailers, shower trailers, auxiliary water systems, trash cans, recycle bins, dumpsters, and all scheduled cleanings, 50+ tents and lighting, artist & production office trailers, all event signage, festival & traffic flow maps, light towers, VMS traffic boards, golf carts, ATMs, credit card terminals, walkie talkies and repeaters, phone systems, WiFi, tables, chairs, linens, picnic tables, umbrellas, and fans. Show less