Michael Fiszman Email & Phone Number

San Diego, Ca, Us

United States

San Diego, California, United States

(ClosingCorp acquired by CoreLogic October 2021)-Manage team of eight direct reports supporting all mortgage lender clients and third-party service providers post go-live for SmartFees and ClosingCorp Order Management products-Provide guidance to executive management to execute near- and long-term vision of Customer Experience-Play essential role in transition of operations from ClosingCorp to CoreLogic post-acquisition

San Diego, California, United States

San Diego, California, United States

-Managed relationships with some of the top 100 mortgage lenders in the nation-Provided ongoing support and guidance to clients to bolster user adoption of SmartFees rate management solution-Ensured revenue retention through regularly-scheduled partnership calls with clients-Utilized SalesForce.com CRM to track provider referrals, troubleshoot support cases and analyze reporting-Maintained relationships with title insurance and settlement service providers in ClosingCorp network-Responsibilities included training new hires and ensuring their onboarding process was fast and efficient-Processed and analyzed data from title, settlement and appraisal service providers using Closing.com-Attended regularly scheduled meetings updating management on new and ongoing issues and providing feedback

Greater San Diego Area

-Achieved Customer Service All-Star Award for the second time in 2013-Supported Store Manager and District Human Resources Manager in an administrative capacity at a top 10 full-line door based on revenue: analyzing and preparing candidate applications, budgeting, supply procurement, event planning and visual merchandising-Provided guidance to Store Manager in budget analysis with an emphasis on store comp performance-Examined customer tastes and trends utilizing Medallia customer response system-Processed payments to vendors and suppliers for basic store operations and services-Reconciled personal as well as store manager corporate card transactions in Concur expense reporting program-Prepared adjusting journal entries to properly allocate general ledger line items-Responded to customer letters and comments in a timely and professional manner

Greater San Diego Area

-Achieved Customer Service All-Star Award in 2009-Volume Responsibility of $2 million-Managed 4th largest Kids Department in U.S. Nordstrom Rack Division-Completed Future Nordstrom Leader (FNL) development program for further management opportunities-Pulled Actuate/enterprise reports detailing trends in sales volume, supply chain, and forecasted merchandising-Operated TSYS TS2 (Total Systems) CRM software to assist in credit inquiries, sales audits, and general inquiries-Assisted customers in returns, exchanges, and purchases at point-of-sale-Performed daily store opening/closing operations including cash room, register open/close, and end-of-day procedures

Greater Boston Area

-Analyzed and prepared quarterly financial statements for mutual funds with the FundSuite computer program-Prepared annual and semi-annual regulatory filings for the Securities & Exchange Commission-Audited financial statements for inaccuracies utilizing Able-2-Extract computer program-Provided assistance to team members when necessary-Demonstrated ability to handle multiple projects within a given time period in a professional setting