Michael Flanagan Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Northern Ireland

Antrim

• Managing a team of 20+ key staff in a 24,000sq foot site, I have motivated my team to exceed set KPI’s and increase footfall. I have also been asked to manage other branches while the recruitment process for a manager.
• Planning, developing and supervising promotional and advertising projects to ensure the cinema meets set audience targets
• Recruiting, training and managing staff and ensuring the venue, facilities and staff meet stipulated health and safety regulations.
• Collaborating with community representatives to promote film within the local community including B2B and B2C sales experience with marketing awareness
• Undertaking administrative tasks; setting shift rotas and organising staff payment.
• Managing budgets including stock control and wages

Belfast, United Kingdom

• Working with the unemployed and helped them return to work while working towards targets.
• Using my rapport-building skills to work with various people from different backgrounds and used confidence and influencing skills to positively influence others' behaviour to better their future.
• Using strong analytical skills with both clients and colleagues, I identified needs and used my initiative and resourcefulness by thinking around problems to find new solutions.
• Exceptional organisational and multi-tasking skills. Responsible for managing timetables of colleagues and organising and taking training sessions for clients to help them return to work.

Belfast, United Kingdom

• Based in a busy Belfast Shopping Centre, one of the key areas that improved under my tenure was KPI achievement. I was regularly asked to help other branches which were struggling
• Achieved and exceeded store targets and drove the team to exceed store KPI’s
• Managed the store P&L margin successfully by being constantly diligent, checking daily and weekly sales figures, shrinkage and monitoring wage control, and general expenses.
• Responsible for all people management, including staff recruitment and rostering, staff training and development, disciplinaries and grievances and performance management
• Fully compliant with all aspects of Health and Safety including staff induction training and reports.Reason for Leaving: Surgery

• Managing in one of the largest shopping centres in Northern Ireland, I consistently achieved KPI’s by as much as 10%.
• Managed a team of up to 40 staff and responsible for organising duty rota’s, staff training, and all associated HR areas (recruitment, disciplinaries, grievances etc).
• Engaged with the Shopping Centre to support events to further drive footfall in the store.
• Supported other managers across the region, sharing best practice, covering holidays and absences. Balanced running multiple stores with different demographics, staff profiles and targets.Reason for Leaving: Redundancy

• Gems Jewellers was focused on high end/affordable jewellery and was based in Castlecourt, Belfast. At the time it was Belfast City Centre’s only shopping centre.
• Managing the overall running of the store with an annual turnover of £500,000 and achieving company targets and KPI’s.
• I managed a team of 7 staff and maintained staff development and training and organised duty rota’s
• I provided excellent Customer Service while Driving Sales and merchandised stock to the highest standards.
• I was responsible for Cash Handling and managing customer accounts.
• I was trained in jewellery repairs, and jewellery information including metals and diamonds.

Regional

• I worked across the Co. Down region with a total of eight shops.
• Adapted my management and customer service style to create harmony in different cultures in a range of shops across a wide social demographic.
• Managing shops in absence of the manager
• Helping to train staff, balancing customer accounts, key holder and cash handling.

Downpatrick

• Assisting the manager in a store with a turnover of £500,000 per annum,
• I was responsible for managing promotions, training staff, organising duty rotas, general sales, buying and merchandising stock,
• I was trained in suit measurement and clothing measurements
• Managing Customer Service

Bachelor'S Degree, Management & Business Studies, 2:2

Completed while working full time as a Branch Manager

Certificate In Counselling Skills & Studies, Pass

G.C.S.E And A-Level

Activities and Societies: School Choir, Gaelic Team, Football TeamG.C.S.E - Grades B-C (Including English and Maths) A-Level - Grades C-E.