Mike Flora Email & Phone Number

Cincinnati, Oh, Us

Providing Information Technology consulting and professional services.• Primary focus is ServiceNow Senior Technical Consulting and Architectural servicesCertifications:• ServiceNow Certified System Administrator• ServiceNow Certified Implementation Specialist• ITIL v3 FoundationCurrent/Past Projects:• U.S. State Department o Custom ServiceNow application development• USAA o GRC development o Document Management Integration - Box o Custom ServiceNow application development• PwC – Anthem o Custom ServiceNow application development• Encore Technologies o Integrations: VMWare, StackStorm, others o Custom ServiceNow application development

Cincinnati, Oh, Us

Responsibilities include all aspects of the ServiceNow platform for Encore Technologies, which include, implementation, maintenance and development.As a senior member of the DevOps team, integrations, of all types, are a particular interest and passion.Accomplishments:• VMWare integration o Discover, collate and reconcile CMDB virtual servers o Automated provisioning with validation of key information• RedHat IPA integration• IP Management integration• RedHat CloudForms integration• StackStorm Automation integration• SolarWinds• Dynamics GP• Customer ServiceNow instances• API development (REST and SOAP)

Ashburn, Virginia, Us

Senior member of the Managed Services Team and am responsible for and well versed in the development, customization and maintenance of all aspects of the ServiceNow platform. Work daily with numerous ServiceNow customers of all sizes around the world.Member of the Integration and Orchestration team. For the ServiceNow platform, implement standard integrations and develop custom integrations making use of multiple techniques, such as: PowerShell, SOAP, REST, HTTP (POST and GET), XML, etc. Typically make use of MID server(s) for premise integrations and TCP protocols for hosted/cloud integrations.Certifications:• Certified System Administrator• Certified Implementation Specialist• ITIL v3 Foundation

San Ramon, Ca, Us

xMatters is a software company that produces an enterprise notification platform that connects the right people with the information they need to know at the right time. The platform manages On-Call schedules and allows two-way notifications to be sent to people in the manner in which they prefer; on several different types of devices: examples: email, SMS, voice, pagers, web browser.Sr Consultant:Cloud and On-Premise delivery of Agile Consulting Engagements:Responsible for facilitating the process, design and implementation of the xMatters notification platform. Typical implementations consist of integrating xMatters with existing applications used by the client. Custom integrations are also done with client’s internally developed solutions.Integrating with enterprise applications from:ServiceNow, BMC, CA, IBM, Microsoft, others and custom integrationIntegration techniques include:SOAP API, REST API, CLI (Command Line Interface)

Troy, Michigan, Us

Providing Professional Services for the implementation of ServiceNow to help facilitate IT Service Management (ITSM) for customers as well as within the Logicalis' Managed Services group.Focused areas of the ServiceNow toolset:• Incident Management• Problem Management• Change Management• Configuration Management Database (CMDB)• Service Catalog/Request• Service Level Management (SLA)• Access Control Lists (ACL)• Graphical Workflow• Dashboards / Reporting• Custom application/functionality development within the ServiceNow toolset• Integration with external applications• JavaScript• Web Services• ITIL v3 Foundation Certified• ServiceNow: Certified System Administrator

Experience in IT strategy, operations, infrastructure management, networking, projects (software/hardware), administration and technology research & development.Areas of expertise include:• Microsoft SQL Server - Database design, programming and management• Microsoft Windows Server Administration• Microsoft Exchange• Storage area networks and network accessible storage devices• Software development - .Net, application, web services, PHP• Citrix environment: Installation, configuration and administrationStrengths:• Strong problem solving skills, very analytical• Datacenter design, implementation and management• Enterprise wide networking design, implementation and management• Managing/mentoring technical professionals; developers, network administrators• Strong team emphasis as well as a very productive independent performer• Server virtualization: VMWare ESX Enterprise Servers

Product development: Embedded controls for plastic molding machines; Data acquisition and analysis software; Network administrator

U. S. Army & Army National Guard: Infantry (11B)U. S. Air Force National Guard: Electronic Computer and Switching Systems Specialist (30534E)

Bs, Information Technology

Aas, Electrical Engineering Technology