IT Innovation ~ MANAGEMENT ~ PROJECT MANAGEMENT ~ DESKTOP SUPPORT21 CFR Code Of Federal RegulationsDEA CSOSITSMSoftware ConfigurationNetwork AdministrationTechnical TroubleshootingSoftware RequirementsSoftware DevelopmentServer OptimizationCross-Team CollaborationHardware Maintenance Analytical, highly adaptable professional with a broad range of IT experience, including desktop support, network administration, software coding and hardware/software… Show more IT Innovation ~ MANAGEMENT ~ PROJECT MANAGEMENT ~ DESKTOP SUPPORT21 CFR Code Of Federal RegulationsDEA CSOSITSMSoftware ConfigurationNetwork AdministrationTechnical TroubleshootingSoftware RequirementsSoftware DevelopmentServer OptimizationCross-Team CollaborationHardware Maintenance Analytical, highly adaptable professional with a broad range of IT experience, including desktop support, network administration, software coding and hardware/software systems support & maintenance. Accomplished leader skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues. Strong track record of successfully managing multiple projects, while adhering to tight timeframes and strict quality requirements. BENCHMARKS & MILESTONES Show less

Provided performance management, training and support for daily activities of Level 2 and Level 1 team member activities. Oversaw network monitoring, network recovery, troubleshooting and installations, as well as Email and domain administration on Novell, MS Active Directory and Linux servers.•Network Monitoring & Recovery: Utilized various tools (including monitoring, ping, trace route, demand poll and LMI status) and collaborated with various support groups in order to identify problems… Show more Provided performance management, training and support for daily activities of Level 2 and Level 1 team member activities. Oversaw network monitoring, network recovery, troubleshooting and installations, as well as Email and domain administration on Novell, MS Active Directory and Linux servers.•Network Monitoring & Recovery: Utilized various tools (including monitoring, ping, trace route, demand poll and LMI status) and collaborated with various support groups in order to identify problems and determine potential solutions to network performance problems, including deterioration, interface and device malfunctions.•Software Configuration: Provided software configuration services for the Aventail Connect product, including troubleshooting, installation of product and configuration files.•Troubleshooting: Oversaw creation of trouble tickets for issues, utilizing IBM application, and routing them to the proper team member for prompt resolution. Show less

Managed software design, coding, database design, database administration and software configuration/maintenance services for Nodell, Glass & Haskell, a leading law firm specializing in the areas of foreclosure and bankruptcy. Provided Advanced WordPerfect 11 Merge coding services.

Network administration services for Novel 5.x-6.x servers, as well as administration of Lotus Cc mail email servers. Software and hardware maintenance services, including software rolls outs and support, desktop support, computer hardware and software installations. Administered hardware test systems utilizing Lab View for electronic devices.

Managed network administration services for a Novell 5.1 network on a LAN/WAN platform, serving an average use population of 1800+ including desktops, laptops and Palms. Provided Help Desk level II & III support for a wide range of internal applications, software roll outs, data migration, upgrades, troubleshooting and repairs. Designed and developed relational databases for Wireless and Wire line applications, utilizing Access and Fox Pro.

Provided instrumentation software development services, using Visual Basic and LabView, for airbag deployment and passenger restraint systems components, impact sensing, measurements and documentation. Worked as a member of a team to successfully develop and build a Clustered Super Computer for Algorithm group.

Managed all aspects of design, coding and support for vNET virtual inventory software for auto dealerships. Responsible for recruitment, training and performance management for up to seven employees. Provided project management services, including project development and implementation, for a variety of projects, including Office Suite software training, hardware & software troubleshooting & repair, upgrades and installations.