Support multiple XA 5 and XA 6.5 FarmsSupporting the migration to XA 6.5Troubleshoot end-user issues involving connectivity, application problems, printing, etc.Create procedural documentation to promote efficiency and standardizationSupport end user application installation with various support groupsMonitor daily XenApp Farm Health Check scripts and remediate issues to prevent outages /end user impactProvide after-hours support for application installations and server remediation

6 Month ContractSupporting 7 XenApp 5.0 Farms migrating to 7 XenApp 6.5 FarmsUpgrading Citrix Web Interface from version 5.2 to 5.4Installing new Citrix Licenses and maintaining 5 Citrix License ServersTroubleshooting batch file configurations to launch in the XA 6.5 environmentOverseeing Citrix patching and quality controlUpgrading to Citrix NetScaler 10Configure user roaming profiles to work in a W2K3/W2K8 server environmentImplement and troubleshoot GPO’s in the new XA 6.5 farmWorking with VMWare 4.5 VCenter

6 Month ContractSupporting CPS 4.0 Farm environmentMigrating to XenApp 6.0/6.5 farmEnd user application troubleshootingApplication Deployment of new applications and upgrading of existing applicationsMicrosoft and Citrix Patch Deployment using 3rd Party Utility, as well as, Citrix Installation ManagerFollow strict Change Management procedures to ensure error free deployments

3 Month ContractTeam Lead supporting 200+ Citrix Servers, 2,400 Citrix Published Applications in XA 4.5 and XenDesktop 4 FarmsUsed Citrix Installation Manager to install customer applications across multiple serversUpgraded servers to IE 8 and MS Office 2010 suiteTroubleshoot end user application issuesInstalled new VDI licenses to accommodate 750 new VDI’sCoordinated customer application projects for installation in the current Citrix FarmWorked with application packaging team to successfully install applications via Citrix Installation manager

Provide support for 3,000 Citrix Servers, in 20+ CPS4.5 and XA6 Farms with 85,000 concurrent users.Develop custom batch file scripts to install customer applications and Citrix Patches and Rollup packsCreate Altiris profiles to facilitate the rebuilding of development serversCoordinate projects for application update to meet customer required timelinesResolve end-user issues reported by the Remedy Ticketing SystemIn charge of insuring Health Check compliance to meet all IBM and customer requirementsInstall XA 6 patches and troubleshoot all related issuesPerform XA 6 server build quality control proceduresProvide 24x7 On Call customer support, interfacing with Critical Situations Teams and the India Helpdesk

Provided sole support for 40 Citrix Servers with 350 concurrent users on Citrix Presentation Server 4.5 and 4.0 Farms.Work with the Regional Support Center to transition this account to their support teamPerform application upgrades and new installationsApply all Citrix Rollup packs to current levelsUpdate all documents in the Campbell’s Team room to facilitate a smooth transition to the Regional Support CenterCreate Citrix Administrator procedures guide to streamline workflow in meeting customer issue resolution SLA’sResolve end-user incident tickets to quickly restore production functionalityCreate change control tickets following all IBM and Campbell’s procedures to implement application installations and upgrades

One Month ContractConsultant tasked with evaluating existing Citrix infrastructure, document vulnerabilities, and create in depth analysis with recommendations and specific technical resolutions. Created project plan to resolve lack of 128 bit encryption, upgrade to correct current rollup pack level, create Web Interface failover and replacement of unsupported Program Neighborhood with Web based published applications.Evaluated Citrix printing policies to eliminate need for individual VB scripts to map client printers.Identified server space issues created by the lack of terminal services roaming profiles.Created a plan for balancing applications across application silos for redundancy.Schedule of weekly server reboots – currently rebooted when servers failed to respond.Created Administrator Job Aid to centralize all Citrix related information.Configured HP, Neoware and Wyse thin clients for deployment across the enterprise.

IBM Global Services - Citrix System Administrator (September 2006 – Present)Team Lead overseeing 10 team members supporting a 24/7 Citrix environment for Walt Disney World Resorts. Technical project manager for the migration of 4 Citrix XPe farms to one Citrix Presentation Server 4.5 farm, installing 1,200 published applications on 200 Windows 2003 Enterprise and VM servers.Monitored and configured Citrix Web Interfaces.Maintained and continuously modified the Citrix Server build documentation.One on one troubleshooting of user issues involving Citrix applications, server and LAN/WAN problems.Installed and published Citrix applications and created Active Directory groups allowing user access.Created and maintained the structure and logic of the Citrix Access Management Console to match the Active Directory Organizational Units and Group Policy Object requirements.Linked Group Policy Objects to AD OU’s to effectively manage specific application and server requirements. Maintained and monitored the trouble ticket system of user issues and requests for installation, upgrade and repair of applications to meet SLA requirements. Communicated daily with client managers regarding requests for general information, status on current situations, and planning for future projects and technical solutions.Created extensive Team Room documentation detailing application installation, troubleshooting, architecture, etc.

Provided 24/7 support for AT&T Local Services on Windows 2000 and 2003 servers in two Windows domains.Developed comprehensive server build documentation to ensure consistency. Used VMWare and Symantec Power Quest Deploy software to create consistent server builds.Created and configured Active Directory Accounts to work in a Windows and Citrix environment.Installed monthly Microsoft patches and tested servers for stability.Created security templates to harden servers against vulnerabilities.Coordinated server maintenance with application support and change control to minimize end-user impact. Monitored and analyzed server performance to ensure adequate server resources at peak production periods. Worked with batch files to track server issues during non-monitored off hours.Worked hands on with hardware technicians to troubleshoot server failures and replace defective components. Configured Hummingbird on 3 Citrix server farms in separate load-balancing environment. Worked one-on-one with end-users ensuring easy access to server applications.

Provided 24/7 Tier 2 application support for AT&T Local Services using Lucent’s provisioning application.Supported 6 HP Unix servers using an Informix DatabasePerformed Lucent ConnectVU application upgrades on the HP Unix servers.Performed file system maintenance on the Lucent Shadow DatabaseConfigured Hummingbird Exceed 6 on user workstations.Resolved general LAN/WAN connectivity problems inhibiting user access.Maintained database synchronization between HP Unix servers and Lucent 5ESS and Nortel DMS switches. Limited end user impact during system outages by coordinating Service Desk, Situation Manager and field personnel for efficient resolution.Developed and updated procedures to promote standardization among Connectvu System Administrators.

Provided Tiers 1 and 2 support for 12,000 users in an NT 4.0 environment. Supported, installed and configured Citrix 1.8 Clients, Microsoft Office 97 and 2000 including Outlook Exchange, NT 4.0, Hummingbird NFS Maestro and Exceed 6.0, McAfee Anti-Virus Software and Dialup Networking. Configured NT 4.0 workstations for LAN connectivity accessing UNIX, NT 4.0 and VMS servers.Promoted to the Production Critical Team in charge of facilitating the fastest resolution to LAN/WAN connectivity and revenue generating application issues.Supervised the re-imaging of NT workstations using Norton Ghost software to meet AT&T standards.Developed user community job aids which reduced help desk call volume.

Provided Windows 95 Desktop Support in an NT 4.0 domain. Installed Windows 95 on PC’s and configured TCP/IP and NetBEUI for a Token Ring/Ethernet Network. Installed and configured Office 97, MS Outlook, Microsoft Mail, IBM Token Ring Adapters, Network Printers, McAfee Anti-Virus software, Internet Explorer, PCLink and Schedule +.Replaced hard drives, upgraded software and resolved printer and software application problems.

Executed a network upgrade to Novell 4.1 and coordinated user training with proprietary, industry specific software. Provided primary desktop and network support. Oversaw all staff, operations and customer sales support. Increased sales 30% within 12 months.Reduced overhead and increased customer service and quality control.