Michael Frakes Email & Phone Number

Greater Boston Area

Dual role leading strategic initiatives to enhance clinical excellence, operational efficiency, and organizational growth with a strong focus on quality and safety. As Chief Quality Officer, director of performance improvement framework across clinical, operational, business, and support functions, resulting in measurable improvements in patient care and revenue. - Revenue & Efficiency: Improved vehicle allocation and reduced system leakage, significantly boosting net patient service revenue and reducing helicopter out-of-service time. - Data-Driven Performance: Developed an organization-wide balanced scorecard with tiered accountability, supported by an evolving analytics infrastructure that empowers service line leaders. - Customer Engagement: Established industry-leading voice-of-customer processes, including real-time contacts and 360-degree feedback. - Safety & Accountability: Created a best-practice adverse event disclosure program, coordinator of near-miss reviews and risk reduction initiatives..As Vice President of Clinical Care, accountable for clinical care quality, provider environment, and professional development. - Clinical System Transformation: Operationalized integrated transport team with leading-edge protocols for all ages, resulting in a 900% increase in neonatal transport and a ten-fold expansion in ECMO and ventricular assist device transports. - Provider Development: Implemented a practice transition program featuring pre-hire mentoring, proficiency-based orientation, and staged multi-professional proficiency testing. Reduced attrition and enhanced team performance amid a near tripling of team size and patient volume. - Education: Established a high-fidelity simulation program for initial and ongoing training, including four generations of technology upgrades, two new facilities, and addition of mobile capabilities. Achieved CAPCE accreditation, one of fewer than 100 accredited providers.

Boston, Massachusetts, United States

In partnership with the Pediatric and Neonatal Quality Improvement Network and the Alliance For Improvement of Maternal Health, part of statewide task force to implement standardized levels of care for facilities providing acute care to maternal health patients.

Washington D.C. Metro Area

Subject matter expert delivering didactic education and leading small-group capstone simulations in a rigorous, two-week professional development and certification program. Contributed to the skills and knowledge growth of 200+ healthcare transport leaders and managers each year.

Hartford, Connecticut Area

Team leader of critical care team providing caring for critically ill neonates, children, and adults in helicopter and ground ambulances.

Silver Spring, Md

With other Commissioners, responsible for governance of ANCC Magnet Recognition Program activities, including developing Magnet Facility designation criteria, final approval of individual designation applications, strategic planning, and systematic performance review of the Program.

Alexandria, Va

Director for an international trade association representing and advocating for the ability of critical care transport programs to deliver quality, safe, and effective medical care and medical transportation for every patient in-need. AAMS represents the industry to legislators and regulators, sponsors professional development programs for leadership development and safety management skills development, and partners with the MedEvac Foundation to fund research and education initiatives.

Portland, Oregon Area

Director at non-profit humanitarian medical and education services organization projected to deploy 200 volunteers to serve nearly 50,000 people in 8 countries in the next year.

Greater Chicago Area

The Board provides strategic and operational oversight for a corporation offering professional certificaiton exams and products for emergency and transport nurses. BCEN generates over $2 million in annual revenue and services approximately 40,000 customers annually

Gaithersburg, Md

The Baldrige Program is a public-private partnership dedicated to improving the performance of US organizations by educating organizations in performance excellence management and administering the Malcolm Baldrige National Quality Award. Examiners support and evaluate the performance improvement of businesses, schools, hospitals, and nonprofit organizations, including government agencies, by reviewing Baldrige Award applications and providing actionable feedback to applicant organizations.

Elected leadership position in a 1800-member international professional association accountable for strategic planning, member services and relations, project management, and collaboration with similarly interested professional associations on educational, legislative, and operational projects.

Phoenix, Arizona Area

Critical care nurse for ground-based critical care transport team.

Phoenix, Arizona Area

Staff nurse in Level I adult/pediatric trauma center ED and multispecialty medical/surgical ICU.

Lawrence, Kansas Area

Paramedic in single-tier municipal public safety agency providing advanced life support care on 9-1-1 responses, interfacility transports, and interfacility critical care transports. Promotional position of team leader accountable for all aspects of operational and clinical team performance.

Bs, Nursing

Activities and Societies: Sigma Theta Tau

Ms, Acute And Critical Care Nursing

Ba, Economics, Political Science

Certificate, Healthcare Improvement

Lean Six Sigma Black Belt

Certificate In Patient Safety