Mike Frasco Email & Phone Number

New York, Ny, Us

New York, New York, United States

Business Development Investor RelationsTechnologyCompetition Research

Greater New York City Area

• National head of new department responsible for developing the program’s strategic roadmap, designing cross-functional processes, and managing the personnel and technology stack to deliver efficient and quality operations• Designed OKR tracking model for TechOps department to measure initiatives’ level of success by benchmarking initial performance and comparing to end results• Created Excel models enabling rapid creation of national deployment budgets and staffing plans• Created inventory risk model to streamline the calculation of optimal inventory levels by assessing current inventory, carrying costs, and cost of repurchasing to align with business pipeline• Implemented Jira portal to manage inbound requests, track SLAs and KPIs, and leveraged Slack integration to increase response time by 25%• Increased efficiency of configuring systems by 50% by collaborating with Engineering on automation implementations• Selected and deployed inventory management system to track inventory levels, automate documentation via Jira integration, and automate service scheduling to increase operational efficiency by 30%• Designed and implemented Smartsheet dashboards to provide companywide visibility into operation’s personnel assignments, workload, and project timelines• Created SOPs and work instructions for internal operations and present to customers to earn confidence in quality of operational models

New York, New York

• Lead Operations and Technology Manager of Hudson Yards campus managing the largest private real estate development in American history costing $25 billion with an operating budget of $1 billion• Supported the President of Office Development in closing deals of up to $2.16 billion by establishing relationships with customer operations teams, facilitating the development of their operating plans, and negotiating terms• Leveraged technology, negotiating skills, and economies of scale to implement projects with annual cost savings from $20K to $1M and ensured savings were distributed equitably between assets• Defined KPIs for Executives and functional management groups for regular reporting by consolidating data from disparate systems drawing insights to ensure current performance aligns with short and long-term goals • Created standardized Operations Startup Plan to provide Executive Developers and GMs the playbook for designing SOPs, staffing strategies, operating budgets, and technology implementations for opening Class A buildings• Created and provided SaaS partners with documentation containing product feature requirements, user stories, use case diagrams, prototypes, and timelines to implement strategic campus-wide solutions• Performed in-depth data analyses on cross-functional processes and projects ensuring department heads are informed on their current performance and understand implications of operational design changes before authorizing implementations• Designed go-to-market strategy for Hudson Yards Food Delivery Service to provide the CEO of Related Restaurant Group the optimal operating plan by creating operating models with data from disparate systems• Procured and implemented campus project management tool, developed PMO, workflow management and reporting to provide companywide visibility into ongoing projects and roadmap

Manhattan, New York

• Generated over $4M additional revenue by selling existing customers new projects and additional scope• Selected as strategic account lead by HPE’s President of Global Service Delivery for customer CVS• Presented national lecture to Global Service Delivery Group on customer relationship management• Early to Career Program leader and admitted early into Mid-Career Leadership ProgramNational IT Conversion, CVS Acquisition of Target Pharmacy| $10M Project• Developed 7-month IT conversion rollout schedule for 550 stores and delivered project within schedule using a staff of 1,000 engineers, managing customer relationship, and negotiating pricing on out-of-scope work• Designed project’s SharePoint with HPE Engineering team to create live KPI dashboards for customer and to automate manual tasks requiring rapid response times - including schedule changes, data capture, material orders, and invoicing• Collected, stored, and analyzed engineering, labor, and invoicing data to propose solutions to upper management for developing future customer and vendor contracts National POS Deployment, CVS | $1.1M Project• Created pitch for Sales and negotiated contract by leveraging data from previous projects to accurately scope, price, and close deal• Created deployment schedule, created resource allocations, designed engineer training program, and identified opportunities to minimize cost and risk • Pitched customer and internal team on technical and operational changes throughout project to reduce cost and increase project quality