Mike Frasco Email & Phone Number

New York, NY, US

New York, New York, United States

Business Development Investor RelationsTechnologyCompetition Research

Greater New York City Area

• National head of new department responsible for developing the program’s strategic roadmap, designing cross-functional processes, and managing the personnel and technology stack to deliver efficient and quality.
• Designed OKR tracking model for TechOps department to measure initiatives’ level of success by benchmarking initial performance and comparing to end results
• Created Excel models enabling rapid creation of national deployment budgets and staffing plans
• Created inventory risk model to streamline the calculation of optimal inventory levels by assessing current inventory, carrying costs, and cost of repurchasing to align with business pipeline
• Implemented Jira portal to manage inbound requests, track SLAs and KPIs, and leveraged Slack integration to increase response time by 25%
• Increased efficiency of configuring systems by 50% by collaborating with Engineering on automation implementations

New York, New York

• Lead Operations and Technology Manager of Hudson Yards campus managing the largest private real estate development in American history costing $25 billion with an operating budget of $1 billion
• Supported the President of Office Development in closing deals of up to $2.16 billion by establishing relationships with customer operations teams, facilitating the development of their operating plans, and negotiating.
• Leveraged technology, negotiating skills, and economies of scale to implement projects with annual cost savings from $20K to $1M and ensured savings were distributed equitably between assets
• Defined KPIs for Executives and functional management groups for regular reporting by consolidating data from disparate systems drawing insights to ensure current performance aligns with short and long-term goals
• Created standardized Operations Startup Plan to provide Executive Developers and GMs the playbook for designing SOPs, staffing strategies, operating budgets, and technology implementations for opening Class A buildings
• Created and provided SaaS partners with documentation containing product feature requirements, user stories, use case diagrams, prototypes, and timelines to implement strategic campus-wide solutions

Manhattan, New York

• Generated over $4M additional revenue by selling existing customers new projects and additional scope
• Selected as strategic account lead by HPE’s President of Global Service Delivery for customer CVS
• Presented national lecture to Global Service Delivery Group on customer relationship management
• Early to Career Program leader and admitted early into Mid-Career Leadership ProgramNational IT Conversion, CVS Acquisition of Target Pharmacy| $10M Project
• Developed 7-month IT conversion rollout schedule for 550 stores and delivered project within schedule using a staff of 1,000 engineers, managing customer relationship, and negotiating pricing on out-of-scope work
• Designed project’s SharePoint with HPE Engineering team to create live KPI dashboards for customer and to automate manual tasks requiring rapid response times - including schedule changes, data capture, material.