Michael Frendo-Jones Email and Phone Number

-Calling inactive players for several leading iGaming Operators, reactivating their accounts for the Canadian and New Zealand Markets.-Assist the country manager with coaching Sales Agents.

-Acting as main point of contact for designated accounts, building and maintaining strong relationships with clients to ensure repeat business. -Work closely with B2B game/platform providers to connect them with potential partners.-Renewing and negotiating sales contracts, up-selling and cross selling to clients to maximize company profits.-Managing client's logistics prior to an event and onsite. -Selected to assist our content dept, publishing and managing daily press releases, editing dictation for digital conferences, and provide voiceovers -Seek new business opportunities through several channels such as Linkedin, attending networking events and trade shows.

- Developed creative tools to improve team's performance and bond. Consistently exceeding seasonal target for the last 23 weeks.- Created new methods to store operations to increase productivity and efficiency.- Built strong relationships with customers to ensure repeat business. -Analyzed store data and used online resources such as cruise ship schedules to budget store targets/schedule effectively.

- Provide day to day financial solutions to help obtain customer’s financial goals.- Open core banking accounts and lending products.- Effectively handle customer’s complex needs while providing excellent customer service to ensure repeat business.

- Contribute to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals.- Responsible for opening and closing duties of branch.- Process standard teller transactions for clients such as deposits, wire transfers, cashing/certifying cheques, accepting loan payments while looking for opportunities to increase business.

- Effectively handle clients concerns tactfully and professionally.- Actively seeking out Small Business clients to switch over their services and join Bell's business advantage program.- Responsible for closing duties and end of day reports to our district manager and store managers.- Responsible for achieving monthly quotas for cellular and home services.

- Created hands on experiences within Home Depot and Lowes stores for Google's Nest products.- Analyzed customer interactions and provided anecdotal feedback to help improve brand recognition.- Trained company's staff to help improve sales and customer experiences.

-Responsible for executing mobile training and scheduling in-store visits with Bell, Rogers and Sony Mobile reps.-Effectively managed mobile sales to meet cellular quotas.-Handle high levels of traffic in a efficient and professional manner while maximizing store and personal sales targets.-Encouraged repeat business by building strong relationships with clients and exceeding their customer needs.

-Achieved "Silver award" for sales and held 2nd place in overall performance for 2 consecutive years. -Consistent in exceeding monthly cellular quotas.-Achieved several awards in national ranking for cellphone activations.-Transfered to Fairview Mall and promoted to Wireless Specialist. -Trained and motivated staff to achieve company and personal quotas through daily sales tracking sheets.-Exceeded store monthly cellular quota by reaching 155% of target, February 2011-Responsible for all Bell related products such as merchandising, promotions and operations.

-Hired, trained and motivated a highly successful team.-Managed and kept food costs low to maximize store profit.-Built staff schedules while maintaining store man hours.-Effectively handled high levels of traffic while maintaining customer satisfaction.