Michael Friend Email & Phone Number

Bolivia, Nc, Us

Promoting hoses and fittings for water, hydraulic, and air applications while building strong customer relationships and providing exceptional customer service within a multinational company dedicated to manufacturing and distributing Energy Conveyance Products.Achieved sales of a $250k account, recurring annually within the first four months.

North Carolina, United States

Manage a production line overseeing the manufacture of hydraulic hose guards with a team of 4 employees.Responsibilities include scheduling staff and work assignments, conducting daily meetings, and preparing reports for the President of Operations.

Pennsylvania, United States

Managed multiple government inspections and process points, ensuring adherence to all Standard Operating Procedures (SOPs) for testing and reporting using company databases such as Microsoft Excel and Wind.This position involved conducting tests to determine the quality of raw materials, bulk intermediates, and finished products, including stability sample tests.Principal Responsibilities:Conducted routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples.Interpreted test results, compare them to established specifications and control limits, and make recommendations on the appropriateness of data for release.Performed visual inspections of finished products.Compiled laboratory test data and perform appropriate analyses.Completed documentation needed to support testing procedures, including data capture forms, equipment logbooks, or inventory forms.Calibrated, validated, or maintained laboratory equipment.Participated in out-of-specification and failure investigations and recommend corrective actionsSupplied quality control data necessary for regulatory submissions.Received and inspected raw materials.Investigated or reported questionable test results.Performed validations or transfers of analytical methods in accordance with applicable policies or guidelines.Ensured that lab cleanliness and safety standards are maintained.Identifed quality problems and recommended solutions.Monitored testing procedures to ensure that all tests are performed according to established item specifications, standard test methods, or protocols.Performed related duties and responsibilities as required.

Conshohocken, Pennsylvania

2019- Promoted to Quality Control Leader.2018- Promoted to Quality Control Inspector. 2016- Promoted to Furnace Operator department Lead.2015- promoted to Shift Furnace Operator2013- promoted to Logistics dept driving straddle and pin truck in production.2011 started in Shipping dept picking orders, loading Trucks and rail cars for shipping. Perform production duties as needed, including but not limited Forklift, material handling, and general maintenance.Coordinated production using relevant forecasting and order information.Scheduled and planned workloads for all departments.Provided guidance to production employees on daily tasks.Monitored and ensured product meets company policy standards and customer quality specifications.Trained new team members.Troubleshooted equipment as needed.Notified Maintenance when equipment and/or tools are not working properly.Accurately tracked and reported scrap.Completed all paperwork and tracked worksheets.Maintained and ensured proper use of tooling. Caliper, micrometer, depth gauges, tape measure.Recommended and implemented continuous process improvement.Lead daily stretches and facilitated safety talks.

Conshohocken, Pa

Employee relations and communications.Managed and monitored 8-12 techniciansInterpreted EKG strips for cliniciansAssisted with preventing mortality via wireless ECGReported abnormal readings to physiciansAnswered incoming calls on a multiline phone systemCreated detailed reports

Chester Springs, Pa

Initiated an all-breed dog training programCreated and established a training outlineMet with and instructed private and group obedience classes with customersOrganized and wrote up training plans, provided estimates, and sold additional servicesProvided grooming to all breedsGreeted customers as they arrived at the farm for training and grooming appointments

Kennett Square, Pennsylvania, United States

Specialized in outside sales of premium Granite, Corian, and Quartz countertops, as well as cutting-edge shower solutions for kitchens and bathrooms, catering to builders, contractors, kitchen and bath dealers, and the general public.Successfully expanded territory revenue from $1.7 million to $3.5 million over 3 years, actively enhancing industry expertise and networking through participation in builder trade shows.Consistently engaged with customers onsite, in offices, and on showroom floors, delivering personalized support to both clients and their customers.

Associate'S Degree, Diesel Technical & Industry, 3.53

Activities and Societies: professional Diesel and Industrial Service Technician with knowledge and skills required to diagnose and repair.

Canine Training And Behavior Specialist, Canine Training And Behavior Modification

Activities and Societies: Basic & Advanced Pet Obedience, Behavior Modification, Agility, Kennel & Breeding Management, Personal.

Dog/Pet/Animal Grooming

Professional Dog Groomer

General Studies Diploma

Project Management