Established and led the compliance program strategy, including measuring and reporting on vulnerability posture, currency debt, and deviations from configuration standards. Provided strategy, design insights, requirements, and direction on multiple compliance and monitoring initiatives with our internal teams and our managed service provider.• Strategic Planning -- Led a project to investigate current state and determine the near-term and long-range tool requirements to meet the challenges of network growth, improved network performance and the ability to transition quickly into automation, virtualization, and cloud services. • Technical Leadership -- Provided expertise to the IT Service Management group on discovery issues, device interrogation alternatives, and relationship configurations throughout the IT stack. o Compliance Process and Tools Development – implemented measurement processes to drive configuration compliance and standardization; introduced SolarWinds management software and monitoring tools for the company team. Helped the managed service provider with organizing tools and reports to maintain consistency in reporting and monitoring. The improvement efforts improved compliance with standards by 30%.o Innovative Reporting -- Specified new reporting criteria to make infrastructure and compliance data more intuitive and actionable. Created remediation and result dashboards to display status and results of compliance efforts.

Provided technology leadership and process design expertise to the Process Engineering and Governance team. Led the efforts to define and improve lower-environment availability, (e.g., testing, development, production), which led to a significant improvement in lower-environment availability by 40 percent, release management success during critical application release and hyper-care activities.• Applied monitoring techniques and tools to maintain a level of availability and performance necessary to support a continuous delivery methodology. Resolved complex issues with data integrity and reporting solutions.• Architected a build-driven Configuration Management Database (CMDB) that resulted in a downward trend in the time spent in the build and deploy cycle.o Collaborated on a data model for configuration items to drive the service management projects toward successful implementation. The underlying CMDB via discovery and integrations, provide the single source of the truth for information supporting service management, vulnerability management, software engineering, and automation processes.• Oversaw performance testing of composite applications and services to meet release timelines and objectives; environments included infrastructure, application performance, and systems management.o Provided the strategy, architecture, goals, and objectives for all aspects of the performance testing. • Note: In October 2010, the group was moved to Disney Worldwide Services intact with expanded responsibilities to include all business units for the company.

Devised and executed the Advanced Systems and Network Monitoring solutions strategy to support a hybrid-sourced environment. Provided architectural leadership for integrating APM tools with service management processes and tools that resulted in an immediate 30% reduction in outages and set the path for continuous improvement in reliability.• Operational Standards -- Established and tested APM configuration standards for clusters, collectors, and agents. • Performance Monitoring -- Introduced Application Performance Management to the monitoring service portfolio; sourced tools from IBM, CA, and AppDynamics to provide first visibility to the application stack. • Performance and Reporting -- Created and documented standard cascading dashboards for complex application and service monitoring, allowing visibility to data for preemptive actions to avoid outages. • Strategic Planning -- Planned and implemented lower-environment monitoring schemas that improved availability; provided a path to implement a “promote-to-production” methodology.

Assisted project teams in the development of project plans, budgets, and schedules related to monitoring disciplines. • Leadership -- Provided technical and operational guidance to the Network Management Strategy Definition Project team in the development and use of tools used in the environment. I led the team in defining the strategy that would reduce costs while maintaining or improving our service offerings. • Strategic Planning -- Led the Configuration Standards Project that developed the definition, auditing, and enforcement of network device configuration standards throughout the network allowing for the efficient implementation of global strategic network initiatives.

Consultant for Disney Worldwide Services supporting the network at Walt Disney World

Global Wide Area Network Support; Network and Systems Management

Designed and implemented network and systems management solutions used to monitor unix and windows servers, databases, applications, and network devices.Technical lead for the Network Monitoring Project – Upgraded 300+ hubs and worked with Corporate Telecommunications to install the monitoring systems.Provided expert level LAN support and packet level application analysis to resolve complex access issues.

Provided contract LAN/WAN support for the theme park and resort networks at Walt Disney World.

Planned and implemented network solutions for Fortune 100 Banks and Brokerage firms.Supervised company, trade union and contracted personnel.