Working as a consultant with the Digital Transformation Services (DTS) team my work for clients has included:-Running an ongoing reporting function for a major medical product recall, producing regular and bespoke reports from an array of source data in a fast paced and highly sensitive environment with constantly shifting requirements,-Using PowerBI to automate the regular processing of critical customer contact data from a day of (error- prone) manual collation and spreadsheet work to… Show more Working as a consultant with the Digital Transformation Services (DTS) team my work for clients has included:-Running an ongoing reporting function for a major medical product recall, producing regular and bespoke reports from an array of source data in a fast paced and highly sensitive environment with constantly shifting requirements,-Using PowerBI to automate the regular processing of critical customer contact data from a day of (error- prone) manual collation and spreadsheet work to a half hour exercise-Harmonising the pay records of three separate payroll/hr systems for a client audit Show less

Working as part of the Incursion and Health services Testing teams - helping coordinate and report on COVID testing.Key Achievements - - Rebuilt processing and reporting of International Air Crew testing data from manual process requiring >2 hours work per day to < 30 minutes a week, with report in PowerBI- Built PowerBI reports of testing data for the health services team from data warehouse SQL server- During Rapid Antigen Kit Shortage, built custom tool to… Show more Working as part of the Incursion and Health services Testing teams - helping coordinate and report on COVID testing.Key Achievements - - Rebuilt processing and reporting of International Air Crew testing data from manual process requiring >2 hours work per day to < 30 minutes a week, with report in PowerBI- Built PowerBI reports of testing data for the health services team from data warehouse SQL server- During Rapid Antigen Kit Shortage, built custom tool to allow visibility and tracking of RAT stock levels at every test site in the state with PowerAutomate and MS suite- Built tools to allow electronic capture and reporting of staff sign in and safety data at test sites with PowerAutomate- Guided/Mentored staff members from other teams in the building of PowerBI reports for vaccine data and reporting requirements- Led overhaul of Infection Control Standards and compliance at International Air Crew Site- Built bespoke reports during outbreaks, including using Google Maps APIs to help with testing site diversions - Provided support across a suite of operational functions including logistics, invoicing, compliance and technical support for Airport and community testing sites Show less

Point person for all the reporting needs of the NBN Continuity team, a team managing contracts for Telstra services on NBNCo equipment. Key Achievements - - Migrated and expanded team’s reporting from MS Access to Qlik Sense while maintaining reporting cycles.- Built over 20 new metrics and views to utilise data from external partner (NBNCo) to enable greater visibility of data to commercial and business leads.

Worked across multiple areas of expertise to support the needs of the Business Operations team after a team restructure.Key Achievements –- Conducted a successful and comprehensive audit and plan for all the director group’s reporting streams, including sourcing, timing and processing of data, used this to build new dashboards- Redacted and cross-checked hundreds of documents for a highly sensitive client-side audit, which was successfully presented to the Client.- Managed… Show more Worked across multiple areas of expertise to support the needs of the Business Operations team after a team restructure.Key Achievements –- Conducted a successful and comprehensive audit and plan for all the director group’s reporting streams, including sourcing, timing and processing of data, used this to build new dashboards- Redacted and cross-checked hundreds of documents for a highly sensitive client-side audit, which was successfully presented to the Client.- Managed SharePoint sites for above document handling Show less

Led the establishment and operation of a Qlik development function for the fixed asset group, my role evolved into development due to labour constraints.Key Achievements - Led and implemented major initiative to automate financial reporting from Enterprise Data Warehouse, as well as major upgrades of financial reporting for cost recovery, enabling tracking of every booking on a program billing > $100M each month at its peak – a capability not managed in Telstra… Show more Led the establishment and operation of a Qlik development function for the fixed asset group, my role evolved into development due to labour constraints.Key Achievements - Led and implemented major initiative to automate financial reporting from Enterprise Data Warehouse, as well as major upgrades of financial reporting for cost recovery, enabling tracking of every booking on a program billing > $100M each month at its peak – a capability not managed in Telstra before.- Developed first-ever QlikView Solution automating the processing of instrumental data from the Optic fibre network, eliminating a risk that exposed the business to potential multimillion-dollar penalties - Managed and maintained complex reports for tracking of Labour and timesheet submissions, tracking compliance of > 1000 staff at it’s peak- Built, enhanced and maintained multiple program management and compliance reports, built sophisticated Extract, Transform and Load procedures in Qlik, including working with large and irregular data sets. Data sources included enterprise SAP systems, SQL databases, vendor APIs and manually maintained spreadsheets. Show less

Drove successful operational assurance effort for setup of NBN Dark Fibre program at Telstra, part of a billion+ dollar deal to provide Telstra infrastructure to NBN.Key achievements- Wrote and gained sign off for dozens of processes and procedures, ensuring alignment with commercial contract- Built working relationship with different internal and external stakeholders to integrate new services and working relationship between Telstra and NBNCo- Managed design and… Show more Drove successful operational assurance effort for setup of NBN Dark Fibre program at Telstra, part of a billion+ dollar deal to provide Telstra infrastructure to NBN.Key achievements- Wrote and gained sign off for dozens of processes and procedures, ensuring alignment with commercial contract- Built working relationship with different internal and external stakeholders to integrate new services and working relationship between Telstra and NBNCo- Managed design and implementation of multiple operational protocols with NBNCo for the Dark Fibre Network- Managed and implemented a major reorganisation of the team's SharePoint site containing over 50 libraries and more than 1000 users to ensure compliance to stringent legal & contractual requirements. Passed four internal audits with 100% compliance, the only one of the group’s 5 sites to do so. Show less

Working within the digital premises group I coordinated the consumer end speed testing activities, running a weekly program control group and keeping necessary logs and minutes. The key focus of my work was to help the digital premises group build robust and useful data flows about the performance of customer’s connections,to enable this to contribute to planning and decision making in the wider business. Working within the program my responsibilities included- Preparation and… Show more Working within the digital premises group I coordinated the consumer end speed testing activities, running a weekly program control group and keeping necessary logs and minutes. The key focus of my work was to help the digital premises group build robust and useful data flows about the performance of customer’s connections,to enable this to contribute to planning and decision making in the wider business. Working within the program my responsibilities included- Preparation and production of speed testing reports detailing both Telstra and competitor’s performance for a variety of stakeholders, including senior management- Developing a speed claim body of work document to back up marketing claims of Telstra’s Cable Ultimate product with multiple streams of test results- Cleaning and integrating data from various sources, including SQL databases, text logs and .csv based reports- Project managing the development of automated and transferrable processes to ease data integration and reporting flows- Liaising with outside groups to work to identify new data sources and offer our data capabilities Show less

Managed administration of project office for $300m major Hybrid Fibre Cable Infrastructure upgradeKey Achievements -- Provided both ongoing and ad hoc reporting on performance of home broadband performance, used PowerPivot, Google Maps to analyse and display data- Managed project to deploy PCMM technology to Telstra’s HFC network

Occasional work as a sessional trainer delivering training in MS Office Suite applications.

I worked for Stellar on various projects on a sessional basis, including:- Design, facilitation and admin for an airline's specialist Japanese language call centre team (training in English).- Worked in the Philippines administering and developing course content for an offshoring project. Used Adobe Captivate to build call simulations and learning assessments.- Development of training materials for the ABS Census enquiry service, as well as facilitating inductions for… Show more I worked for Stellar on various projects on a sessional basis, including:- Design, facilitation and admin for an airline's specialist Japanese language call centre team (training in English).- Worked in the Philippines administering and developing course content for an offshoring project. Used Adobe Captivate to build call simulations and learning assessments.- Development of training materials for the ABS Census enquiry service, as well as facilitating inductions for call centre agents. Show less

Worked as an instructional designer in the Business Interlock function of the Telstra learning academy. My primary role was the development of training designs and supervision of course development.In this role I;- Co-ordinated project work managing multiple stakeholders such as subject matter experts, Learning and Development specialists on the client side and content development and delivery on the Accenture side.- Developed a training design for customising the Telstra… Show more Worked as an instructional designer in the Business Interlock function of the Telstra learning academy. My primary role was the development of training designs and supervision of course development.In this role I;- Co-ordinated project work managing multiple stakeholders such as subject matter experts, Learning and Development specialists on the client side and content development and delivery on the Accenture side.- Developed a training design for customising the Telstra Saves Cell induction program, supervised first phase of development- Worked closely with four-person team to build comprehensive training designs for Telstra’s offshore Sales Support units - Successfully designed and oversaw on-time deployment of training for a sales initiative Show less

Worked with a broad variety of training responsibilities - design, development, delivery, administration and co-ordination. Worked for Clients including Telecoms, an Airline and numerous energy companies (amongst others).Key Achievements: Re-designed telecoms two week induction resulting in >20% increase in sales for new starters out of induction.Developed and delivered a training program for an outsourced operation in high-level customer relations for a budget… Show more Worked with a broad variety of training responsibilities - design, development, delivery, administration and co-ordination. Worked for Clients including Telecoms, an Airline and numerous energy companies (amongst others).Key Achievements: Re-designed telecoms two week induction resulting in >20% increase in sales for new starters out of induction.Developed and delivered a training program for an outsourced operation in high-level customer relations for a budget airline. Designed and developed two major staff development programs.Acted as centre training lead on successful large-scale IT transition for over 100 staff. Show less