Michael Fung Quee Email & Phone Number

Sunrise, Florida, United States

Responsible for the testing, development, and maintenance of 4 automation use cases and resolving tickets from the business regarding issues with the automations for Berry Appleman & Leiden LLP. -Provided support and maintenance of existing automation use cases (Close User Profile and Bulk Update Case Management)-Performed development, maintenance, and support for new automation use cases (HCap Registration Projects Only and Print Case Documents)-Worked directly with the client business analyst and manager to address issues and improvements to automations-Employed powershell scripts and microsoft libraries to aid and simplify automation workflows-Improved the exception handling of workflow components already employed in client automations-Updated and reorganized shared folders, automation projects, and configuration files for automation use cases in staging and production environments-Provided knowledge transfers and documentation for automations developed to the Accelirate offshore support team

Sunrise, Florida, United States

Acted as the technical point of contact for an in-house Robotic Operations Center support team consisting of onshore and offshore developers that supported 20+ automations across 4 different clients (Allied World, Global Partners, Wegmans, and Hexagon). Main responsibilities included resolving complex and development related issues with client automations; creating and updating documentation to aid with support related duties; having daily and weekly stand up meetings to discuss issues and potential improvements to automations; and producing weekly, monthly, and quarterly reports on machine usage and automation success rate. -Assisted in the organization and documentation of relevant support information for automations assigned to the support group-Created automation and machine usage reports utilizing Kibana/Elasticsearch graphs and Microsoft Power BI -Handled over 59 business critical development and orchestration related tickets raised by the clients-Interacted directly with client analysts, managers, and business users to discuss issues and possible solutions for automations-Opened lines of communications with clients for future automation development opportunities-Provided daily updates on the development and complex tasks performed during onshore shift-Delegated tasks to other support team members based on the complexity of the issue-Developed a prototype Microsoft Power Automate script to send automatic emails to clients when updates are made to internal Accelirate tickets-Reviewed and approved code developed by support team members-Created a utility UiPath process to delete queue items stuck in the in progress state in Orchestrator-Provided knowledge transfers and documentation for the automations and ROC procedures to new support team developers

Sunrise, Florida, United States

Responsible for completing the in-house training program for Robotic Process Automation within the first month and handling client automation projects through the full development lifecycle at Geico. -Achieved the UiPath RPA Developer Certification-Contributed to the Acclierate in-house learning with training on regular expressions-Completed the automation development lifecycle for 2 use cases at Geico (Defensive Driver Discount and Vehicle Usage)-Worked with Azure DevOps to store and deploy automation processes-Leveraged LINQ queries and regular expressions to extract various formats of input data provided by business-Implemented a custom activity that uses the Levenshtein distance algorithm to improve the success rate of matching customer names between an input file and web application.-Created workflows that interfaced with with Geico web application APIs and UiPath Orchestrator API’s to reduce errors encountered through UI automation-Provided support and maintenance for automations in production-Worked closely with Geico business analysts and management to improve functionality of developed automations-Provided knowledge transfers and documentation for automations developed to the Accelirate offshore support team

United States

Assisted with the Lab Consolidation Project-Reorganized company equipment between two laboratories-Upgraded system hardware of company servers and storage arrays-Installed operating systems and proprietary software onto company servers-Updated and refined the laboratory equipment database -Implemented an HP ILO Cluster-Set up a Storage Area Network with ethernet, fiber channel, and available company software-Implemented a NAT environment using Linux Iptables-Taught a co-worker how to use set up a NAT-Made minor fixes to the Equipment Database source code-Executed a quality assurance test on proprietary software