I was a key contributor to three projects focused on developing and refining complex prompts to test large language models, ensuring their outputs align with responsible use, industry standards, and regulatory compliance guidelines. I evaluated models' threat assessment capabilities by identifying inaccuracies or erroneous assessments to prevent legitimate activity from being misclassified as a potential threat and vice versa. I also trained models to recognize and properly handle confidential and private information in compliance with regulations such as GDPR, CCPA, and HIPAA, ensuring that sensitive information is not inappropriately shared. Additionally, I implemented strategies to introduce acceptable complexity to prompts, enabling AI testing under various conditions to assess the model’s ability to uphold ethical standards and avoid causing harm.

I crafted comprehensive tests and assignments to evaluate students' understanding of complex IT concepts. Additionally, I introduced feedback mechanisms that improved student engagement by 18% and enhanced learning outcomes by 25%.

I utilized AWS to deploy and manage virtual machines, containers, and serverless architectures, while leveraging Terraform and CloudFormation to implement Infrastructure-as-Code (IaC). I continuously improved my technical skillset and DevOps knowledge through ongoing training sessions. I attended stand-ups and review team meetings to ensure a clear understanding of project requirements. Additionally, I set up monitoring systems to track health metrics, ensuring service reliability and timely incident resolution.

I prevented potential adverse security events, such as unauthorized admin user additions, logins, and intrusion detections, by utilizing NeQter SIEM and the RocketCyber Security Operations Center (SOC). I employed Active Directory, RSA SecurID, and multifactor authentication to manage user access and permissions. I identified vulnerabilities across the IT infrastructure using tools like Nessus and Open VAS, and developed and maintained Plans of Action and Milestones to track and mitigate system weaknesses. Additionally, I conducted security audits, vulnerability scans, risk assessments, baseline configurations, and asset inventory to document and address risks. I managed vulnerability scanners, patch management systems, and software/hardware asset management to maintain security standards. Through comprehensive risk assessments, I developed risk mitigation strategies to minimize identified risks. I also performed Security Control Assessments (SCA) and prepared detailed Security Assessment Reports (SAR), documenting both failed and passed controls.

I launched a hardware and software repairs division, expanding the client base by 450% over three years. I directed product procurement and acquisition, optimizing sourcing and testing processes. In terms of data management, I implemented data integrity protocols to ensure data loss prevention. I also participated in high-stakes negotiations, securing favorable terms that sustained business growth.

I extensively utilized ServiceNow for incident management and tracking service requests, while configuring SCCM settings, creating deployment packages, and ensuring system compliance. Additionally, I performed troubleshooting on deployment issues and automated software packaging and deployment.I utilized Intune for managing and securing devices and provided technical support for end-users, troubleshooting hardware, software, and applications-related issues, including operating systems, VMware, Veeam, and the Microsoft Office Suite. I administered Active Directory tasks, such as account setup and deactivation, password resets, DHCP server scopes, moving user objects between groups, and configuring terminal services to ensure secure and efficient user management. I also configured and enforced group policies to uphold security standards, manage access controls, and streamline desktop configurations across systems and networks.Furthermore, I implemented and managed security measures, including BitLocker encryption, secure VPN, and Duo Two-Factor Authentication, to protect sensitive data and ensure compliance with organizational policies. I troubleshot hardware and system operational issues for customers, using diagnostic tools and remote access technologies like Bomgar and TeamViewer to determine root causes and implement immediate solutions. Lastly, I managed database backup and restoration processes using tools like Veeam, safeguarding critical information and maintaining data integrity.