Michael Gale Email & Phone Number

Boston, MA, US

Dayton, Ohio, US

A consulting firm with multiple locations, our goal is to help your company solve business andtechnology challenges by asking tough questions, leading crucial conversations, and blending ourexperts with yours.Here's how I play a role:Client: Fidelity InvestmentsMarch 2018 - presentScrum Master to Stock Plan Excellence squad improving the lifetime.

The Small Business Administration sent a large list of concerns regarding the SBA program at Citizens Bank. They were considering revoking the bank's Preferred Lender status which could put 10% of the revenue base at risk.I was brought in to use my Lean Six Sigma background to review/correct the end-to-end program. I became conversant with all SBA Standard.

Providence, Rhode Island, US

• I was brought on because I had both Imaging and Lean Six Sigma experience and the bank wanted to review the multiple independent imaging teams to determine if a centralized approach would be more efficient. I.
• Commercial Credit File Imaging (reuse customer data already collected)
• Advanced Loan System Address Cleanse (eliminate a source of returned mail)
• Electronic/Centralized Returned Mail (automate processing of returned mail)Black Belts were also a shared service to all other groups at the bank needing to run process improvement projects. Using the Kaizen/Work-Out.
• AML Due Diligence (compliance to new guidelines)
• Appraisal Process Re-engineering (compliance to new OCC guidelines)

Round Rock, Texas, US

• As a Deployment Leader I had to be pro-active and engage with the leadership of the groups I supported. I needed to understand what concerns they had and how LSS could help resolve the issue or provide the data needed.
• Gained 7% margin improvement by restructuring global pricing (Sales)
• Identified products to enter end of life via portfolio alignment (Product Management)
• Created balanced scorecard to drive improvement decisions (Operations)
• Identified initial team to adopt Agile engineering techniques (Product Development)At the corporate level I was a facilitator at the Innovation Conference leading teams of engineers though directed brainstorming.

Round Rock, Texas, US

The initial waves of Six Sigma training proved successful and a full-blown program was being implemented. I was asked to join the PMO and be responsible for all training and operations aspects of the roll-out. With so many people needing to be trained, the cost of sending everybody to Air Academy courses had to be addressed. Managers were complaining that.

US

I was asked to bring my process knowledge into the Global Operation Center (GOC) and suggest ways to improve how we supported customers. I presented a list of potential improvements varying in difficulty of implementation. Two months later when none had been implemented I was asked to take over the GOC and drive the improvements.The GOC was a 24x7 100+.

Tower Technology took much of Data General’s Imaging Business Unit when Tower move global headquarters from Sydney to Boston. I came on as the head of Professional Services and created all PS practices and service delivery standards. I was also the primary Program Manager for tactical customers.I reviewed all outgoing proposals for technical fit and.

Las Rozas, Madrid, ES

Developed and implemented customized imaging/workflow solutions integrated with legacy applications. Developed custom and packaged solution services delivery (PS) offerings. Decreased implementation time 15%. Coordinated professional services and assumed support for 200+ customers. Increased customer satisfaction 30%, eliminating complaint calls.

Las Rozas, Madrid, ES

Successfully released new technology to customers by driving strategic alignment across all internal activities (R&D, manufacturing, Field Services, PS, Training, and Marketing). Managed overall costs against revenue streams to ensure financial targets were met.

Las Rozas, Madrid, ES

Living in Singapore for three years, leader of an overseas software development facility, coordinating with labs in London and Plano, Texas. Successfully completed DG’s first international joint software effort.

Mba, High Technology Mba Program

Bscs, Applied Computer Science

Numerical Analysis

Education record