CUSTOMER SERVICE REPRESENTATIVE30% - 40% closing ratioCommended by management for consistently meeting and exceeding departmental quotas and quality control requirementsLead in my branch to achieving an increase in sales by 500% Coordinated and negotiated with prospectsFollow thru with services contractedDeveloped strong repeat and referral business B2B, Cold Call and networking lead generatorEntrenched with local community outreach programsMARKETING & ADMINISTRATIVE MANAGEMENTImplemented management strategies, objectives and results tracking regionallyTracked Client Retention, New Sales, Safety, Margins and CollectionsAnalyzing and implementing effective sales and accountability systemsManaged 3 branches from start-up to development of new client baseIn 3 months took 4 branches from debt to profit Conducted performance evaluationDevelop and administer Performance Improvement PlanMonitored and maintained customer service and productionSeven direct reports and 100 plus indirect reportsEMPLOYEE RECRUITMENT DEVELOPMENT AND TRAINERRecruit, interview, evaluate, hired and trained staff and team membersServed as mentor to evaluate and develop new managersDeveloped and implemented performance improvement plansPreformed field and office training for: Client Retention, New Sales, Safety, Margins, Collections, Value vs. Cost approach My Goal is to actively participate in the improvement of my community. I intend on doing so by providing World Class Customer Service to my entire client base. My client base includes:FamilyFriendsCustomersStaff MembersCommunitySpecialties: Problem SolvingResults Oriented World Class Customer Service
Listed skills include Leadership, Public Relations, Public Speaking, Microsoft Office, and 61 others.