Mikhail Garabin Email & Phone Number

Led AI-driven cost optimization project for hotel operations, saving $11.29M (9%) of company's $129M annual profitsCreated proprietary river cruise aggregation system, cutting costs by 8% and boosting sales of thousands of tour packages yearlyDeveloped automated partner tour information system, slashing sales team's manual workload by 30%Spearheaded UX/UI overhaul for new company website, gathering 300+ requirements to improve sales funnel conversionImplemented updated risk management reporting system, enhancing decision-making processesTripled productivity of 100+ member project management and IT teams through process standardizationMentored junior analysts, leading to 21,5% improvement in team performance and faster project delivery

Developed a voice platform with integrated analytics and API serving over 5 million customersImplemented an automated voice system for Moscow's hotline 122 and a service for receiving hot/cold water meter readingsCreated a highly realistic conversational virtual assistant for selling internet plans to new subscribers with over 5% conversion rate on cold calling, indistinguishable from a live operatorImplemented 3 informational voice services for Moscow residents: a COVID-19 vaccination service, an informational service for elderly citizens on COVID-19 precautions, and a directory service for city services

Сonsolidated over 100 ideas and conducted 15+ interviews with managers across levels to prepare initial requirements for implementing an omnichannel contact center solution on Genesys platform for Bank Otkritie, a leading Russian bank.Within a 3-month timeframe, I comprehensively documented over 10 existing contact center business processes at Bank Otkritie and mapped out future processes in the new Genesys omnichannel system, encompassing new customer acquisition, CRM integration across the sales funnel, existing customer support, and cross-selling banking products to the current customer base.Implemented a chatbot project at Bank Home Credit in record 3 months, preparing 5 thematic bot conversations, cleaning datasets, testing prompts, serving over 1 million bank customers.

Москва, Россия

Standards for project documentation were implemented throughout the organization, covering 5 departments and reducing documentation errors by 25%.Technical specifications were standardized, which reduced project approval time by 30%.A development plan for the project department was developed in collaboration with senior management, which included analyzing the structure and business processes of 5 departments, as well as creating 3 new diagrams and use cases.Project planning and task management systems MS SharePoint and Redmine were implemented, increasing team efficiency by 20%.Task completion time was reduced by 15% due to improved project management.12-line managers were trained in project management methodologies Agile, Scrum, RUP, and hybrid approaches, increasing their qualification level.The number of successfully completed projects increased by 35% due to the retraining of managers.Support processes were refactored to align with production requirements, reducing response time to customer requests by 25%.

Москва, Россия

Prioritized over 300 business requirements, formalized over 100 requirements for enhancements, and subsequently conducted testing on them.Developed mapping for over 15 integrations with 20+ internal systems of the company.Described, designed, and tested the functionality of the WMS module in the ERP system.

Analyzed and optimized the company's business processes, implemented new processes and automation, resulting in a 15% reduction in operational costs.Managed and supported the implementation of WMS and 1C ERP projects, successfully completed within the set deadlines. 3 months for MVP and 1 year for final release.Analyzed requirements, documented, and controlled the development of technical projects, prepared over 5 technical specifications.Implemented WMS, 1C ERP, and integrated accounting systems, increasing warehouse logistics efficiency by 20%.Trained and consulted over 50 employees on working with new systems and processes.Developed and implemented a KPI methodology for warehouse operators and pickers, which increased the operational productivity of order processing and assembly by 30%.

Education record

Course

Master Of Business Administration - Mba, Project Management

Master Of Business Administration - Mba, Management