As a member of a team, I manage various new and existing client implementation projects related to accounts and tools offered by the firm.I manage all phases of the project life cycle, including building project charters, organizingsponsors and teams, scheduling timelines, building teams, setting update cadences, RAID andRACI logs, communications, closure, and post-project review.

As a member of a team, I manage projects related to anything impacting our Payments SolutionCenter Service teams. This includes digital channels, high-growth technology, or commercialcards. I manage all phases of the project lifecycle, including building project charters, organizingsponsors and teams, scheduling timelines, building teams, setting update cadences, RAID andRACI logs, communications, closure, and post-project review.● Managed projects within several department rails without any missed deadlines● Managed internal project to rebrand department● Selected to manage High-Growth Technology exclusively

I manage a team of Credit Card Collections specialists in our contact center. This includestraining and developing new and seasoned agents in strategy and performance in order toexceed department goals, as well as achieve their own personal goals. The role also entailsreporting and analyzing data on call metrics, performance metrics, quality metrics, andbehavioral metrics. I also oversee their time and attendance.● Operations: Managed Scorecard Project● Achieved #1 Pilot 2 Team twice in first 6 months● Assigned as FRD Liaison● Accepted to NextGen BRG Leadership Group

As a member of a team, I coordinate all requirements for permits, inspections, and licensing for commercial roof projects throughout the United States, Virgin Islands, and Puerto Rico. This includes coordinating all necessary signatures and notarized documents according to each municipality’s requirements, along with engineering testing, notices of commencement, and certificates of completion/occupancy. Additionally, I manage the acquisition and maintenance of necessary contractor and/or business licenses. Finally, I manage and track the issuance of company vehicles. This includes coordinating the service of vehicles, completion or sale of leases, as well as coordinating the GPS and gas cards for each vehicle.

-Supervised repair project team-Team coordinated repair projects, negotiated sales/work and contract, and wrote scopes of work. -Conducted hands-on training to drive performance.-Ensure performance standards are met while ensuring company culture is maintained.-Oversee timelines and quality control.-Implemented process enhancements to permitted repairs, increasing efficiency.-Outlined software enhancements for increased efficiency.-Train new employees on process and vendor communication.-Implemented process enhancements to permitted repairs.-Outlined software enhancements to increase efficiency.-Promoted to FHA team after one year.

-Oversaw the department along with the Director. -Hired and trained new employees as the department grew.-Engender company culture and integrity. -Drive performance in all sections of the department. -Wrote training curriculum and conduct training of both individual franchise owners and groups of owners.-Managed the help desk, vendor relations, complaint disputes.-Wrote and distribute internal corporate communications. -Onboarded and started up new franchises opening throughout the United States and Canada. Coordinated opening business accounts, site selection, truck ordering, insurance, marketing materials, and scheduling. -Implement new franchises within proprietary software-Managed our annual 3-day convention. -Onboarded over 40 new franchises; the most in company history. -Reconfigured the onboarding process to reduce timeline from 3 to 2 months. This resulted in faster opening and profitability.-New process and implementation timeline resulted in increased sales.