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At Top Ten USA we provide our clients with industry leading maintenance service on their valuable hardware and help our customers save time and money while extending the life of their critical IT equipment. We are a trusted partner in their data center operations and maximize ROI, stabilize budgetary concerns, and minimize IT spend. We provide exceptional customer service and strive to take a flexible approach to the needs of our clients.Offerings: Personalized service, dedicated field technicians, on-site spare parts storage, remote systems monitoring, Data Center moves and Disaster Recovery assistance using our facilities.Customized contracts, and support for Legacy/EOL/EOS hardware with service levels (SLAs)—from the full service 4-hr SLA, to Next Business Day, to parts and phone support only plans.

• Managing over 100 clients valued at over $10 million dollars, responsible for uncovering and growing new business as well as retaining current business.• Sales Attainment for 2019 - Revenue 102.33%, Margin 117.72%. Awarded Sales Excellence Quota Attainment Percent• Uncover new business through face to face meetings, site visits and client interviews.• Delegate opportunities to Category Specialists to fulfill the needs of the client.• Manage client communications through phone, email and in person updates.• Monitor projects and activities through partner communication, using CRM tools and internal systems.• Delegated issues and oversaw issue resolution through Customer Success Consultant teammate, and monitored all their interactions with clients.

Focus is on increasing case pick volumes through data analysis and through collaboration with company vendors.

• Developed/implemented a distribution center scorecard (KPI dashboard) to track performance and improve customer service. • Implement Returns Authorization procedures which improved returned goods inventory visibility and increasing sales potential• Develop/Implement/Trained on Standard Operation Procedures (SOP) for the distribution centers and internal departments. • Project Leader on implementing environmental sustainability projects• Managed supply chain relationship between corporate and US and Canadian 3PL.• Managed/Resolved supply chain issues related to finished goods inventory, physical inventory and cycle counting, production and transportation using six sigma methodologies.• Launched SharePoint 2007 site containing files and reports to use online for Inventory Management.

• Project Leader supervising four (4) developers• Lead for sourcing, negotiating and purchasing Business Intelligence software. • Managed developers in the creation of forecast and planning reports. • Responsible for progress reports for upper management, regularly chairing weekly meetings between US and International team members.• Managed pre/post software implementation issues and instituted corrective action plans. • Develop project estimates and resource requirements for systems implementations.• Develop bottoms up supply chain budget build in the context of the total departmental affordability level.

• Project Leader supervising six (6) developers.• Project Leader for Warehouse Management System (WMS) new release of CA-Warehouse BOSS. • Manage developers on application designs and documentation for new release of software package. • Project leadership responsibility to ensure that milestones achieved as defined by project plan. • Manage successful Beta test and implementation at client site. • Subject matter expert (SME) on WMS software package, including user training and demo. • Participated in meetings and presentations for product conferences and client sites.