Michael Gasa Email and Phone Number
Dynamic Information Technology Professional with over 10 years of experience in training anddevelopment, client relations, and technical support. Excels in enhancing teamperformance and driving operational excellence through effective training programs andstrategic client engagement. Recognized for leadership and commitment to exceptionalservice, builds strong relationships and aligns technology solutions with business needs,leveraging extensive background in information technology and customer service to fostergrowth and innovation.
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Background Screening And Data AnalystCertnJohannesburg, Gp, Za -
Screening And Compliance OfficerCertn Mar 2024 - Present• Performed comprehensive background checks on over 200 candidates monthly,maintaining a 98% accuracy rate and ensuring compliance with regulatorystandards.• Streamlined the reporting process, reducing turnaround time for compliancereports by 40%, which enhanced decision-making efficiency for hiring managers.
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Product And Process Knowledge TrainerCartrack Jan 2019 - Aug 2023• Developed and implemented Tracking System product knowledge and processestraining sessions for 130+ PC-based and live clients.• Facilitated workshops and seminars to enhance the proficiency of teams andclients that improved processes and client retention by 32%.• Created and maintained educational materials and resources to support trainingthat exceeded clients' requirements in test, design, integration, and add-ondevelopment of 20+ new features. -
Client Care ExecutiveAfrihost Sep 2017 - Dec 2018• Managed a portfolio of over 150 clients, achieving a 25% increase in customersatisfaction scores by implementing proactive communication strategies andpersonalized support and maintained comprehensive support documentation andFAQs.• Successfully resolved 90% of client inquiries on the first call, reducing follow-uptickets by 30% and contributing to a more efficient service experience. -
Training And Development SpecialistJeppe College Of Commerce And Computer Studies Jan 2017 - Aug 2017• Conducted 20+ training sessions per quarter that are focused on enhancingdevelopment and technical skills.• Contributed to the creation and refinement of technical training material andresources that increased technical literacy by 50% throughout the organisation -
Technical Support EngineerMatrix Warehouse Computers Official Jan 2014 - Dec 2015• Successfully diagnosed and resolved over 95% of customer support tickets withinthe first response window, leading to a 20% increase in customer satisfactionratings over six months.
Michael Gasa Education Details
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T-Systems Ict AcademyPass -
T-Systems Ict AcademyPass
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Information Technology -
Barnato Park High SchoolMatric Certificate
Frequently Asked Questions about Michael Gasa
What company does Michael Gasa work for?
Michael Gasa works for Certn
What is Michael Gasa's role at the current company?
Michael Gasa's current role is Background Screening and Data Analyst.
What schools did Michael Gasa attend?
Michael Gasa attended T-Systems Ict Academy, T-Systems Ict Academy, Iie Varsity College, Barnato Park High School.
Who are Michael Gasa's colleagues?
Michael Gasa's colleagues are Anna Akoto, Thabi M., Puti Fofana, Megan Berntt, Isaac Mejia, Dawson Dease, Ian Mavhurere.
Not the Michael Gasa you were looking for?
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Michael Gasa
Management Information System| Analytics |Computer Network| Robotics | Cybersecurity| Artificial Intelligence| Database | Data Mining| Business Intelligence | Asset Management | It Consulting |Software DevelopmentCity Of Johannesburg -
Michael Gasa
Meredale -
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