Michael Gasa Email & Phone Number

Johannesburg, GP, ZA

• Performed comprehensive background checks on over 200 candidates monthly,maintaining a 98% accuracy rate and ensuring compliance with regulatorystandards.
• Streamlined the reporting process, reducing turnaround time for compliancereports by 40%, which enhanced decision-making efficiency for hiring managers.

• Developed and implemented Tracking System product knowledge and processestraining sessions for 130+ PC-based and live clients.
• Facilitated workshops and seminars to enhance the proficiency of teams andclients that improved processes and client retention by 32%.
• Created and maintained educational materials and resources to support trainingthat exceeded clients' requirements in test, design, integration, and add-ondevelopment of 20+ new features.

• Managed a portfolio of over 150 clients, achieving a 25% increase in customersatisfaction scores by implementing proactive communication strategies andpersonalized support and maintained comprehensive support.
• Successfully resolved 90% of client inquiries on the first call, reducing follow-uptickets by 30% and contributing to a more efficient service experience.

• Conducted 20+ training sessions per quarter that are focused on enhancingdevelopment and technical skills.
• Contributed to the creation and refinement of technical training material andresources that increased technical literacy by 50% throughout the organisation

• Successfully diagnosed and resolved over 95% of customer support tickets withinthe first response window, leading to a 20% increase in customer satisfactionratings over six months.

It Systems Development Nqf Level 4, Information Technology, Pass

Technical Support Nqf Level 4, Information Technology, Pass

Diploma - It Software Development, Information Technology

Matric Certificate

Activities and Societies: Basketball, Soccer, Chess and Tennis