Michael Gavilan Blaz Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

- Lead customer meetings and application demonstrations with key stakeholders and decision makers across various academic institutions and organizations which lead to closing multiple deals.- Spearheaded our order fulfillment process to ensure the timely purchase processing and delivery of training materials leading to successfully closing deals worth over $10,000.- Continuously ensured the proper management of thousands of dollars worth of inventory to ensure proper planning and forecasting.- Developed marketing materials and knowledge articles to empower customers with the necessary information to make key purchasing decisions.

St Paul, Minnesota, United States

• Audited incoming devices from our customers to ensure the accurate documentation of issues.• Attained hands-on knowledge of several devices including Apple, Dell, Google, HP, and Lenovo.• Oversaw final software and hardware QA for repaired devices to ensure proper and full functionality.• Trained new team members to ensure consistent operating procedures within our repair teams.

St Paul, Minnesota, United States

St Paul, Minnesota, United States

Saint Paul, Mn

• Served as the main point of contact for over 15 Spanish speaking customers and provided them with the tools to start their small businesses.• Developed long-lasting relationships with customers that led to them becoming regular customers with average purchases of over $1000.• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications.• Responded to 20-30 customer calls and emails to address customer complaints in a timely and efficient manner.• Worked closely with third-party couriers to determine transportation and delivery logistics of equipment.• Maintained records related to sales, returns, and inventory availability.• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.• Collaborated and communicated with third-party couriers to determine transportation and delivery logistics for 15 equipment orders on average daily.

Shoreview, Minnesota

• Responded to an average of 20 support requests from end-users and patiently walked individuals through basic troubleshooting tasks.• Demonstrated professionalism and courtesy with end-users while working to resolve complaints, problems or respond to questions.• Configured hardware and software to set up work stations for all employees according to their needs.• Specialized in Microsoft Windows operating system and Microsoft office software with occasional use of MacOS and iOS.• Removed and replaced malfunctioning components to correct hardware problems.

Saint Paul, Mn

• Assigned grades for coursework, recorded results and informed teacher of students’ performance.• Assessed student assignments to check quality and completeness and assign grades.• Organized classroom materials to help teachers prepare for daily instruction and activities.• Supported classroom activities, including tutoring, grading homework and reviewing exams.

Bachelor Of Science (B.S.), Business And Marketing Education

Activities and Societies: Sigma Lambda Beta International Fraternity, Inc., College Possible, President's Emerging ScholarsLEADERSHIP.

Summer Training

• Completed an 8-week summer training program in IT and professional skills. • Earned a year-long internship at a Fortune 500 company.

High School Diploma