Manage programs and provide analysis and reporting of trends. Use Business Objects, Microsoft Excel and other software to extract, compile, and prepare statistical data for reporting. Make recommendations to management and colleagues for training needs. Provide training and coaching on processes and procedures.

Managed quarterly and annual market insight reports by working with internal cross-functional teams. Administered country-level customs data acquisition, cleaning, filtering, and categorizing data and developing visualizations/interactive pivot tables. Managed team projects, internal and external, and provided support for primary research throughout all phases, including front-end activities such as questionnaire development and back-end activities like working on final data (pivot table and chart creation). Executed research projects, driving schedule of activities and ensuring timely completion of research projects as well as receipt of all deliverables as described in contract. Managed weekly cleaning, new accounts updates, and point of sales vertical market data reporting. Managed contractor, identified/fixed issues, and continued to improve filters and matching. Identified vertical/sub vertical/correct end customer name. Regularly held discussions to improve filtering and matching end customer names.• Developed, expanded, and automated reports, including all department reports, quarterly newsletters, economic data, and related information. Automated reports: Excel charts, pivot tables, and PowerPoint slides for each report.• Reduced reporting cycle time by 50%: Developed semi-automated charting in Excel and PowerPoint.• Produced and developed database of chart templates for research projects and quarterly reports and provided semi-automated pivoting/charting for core primary research programs prior to survey closure.• Collaborated with team to get approvals on chart templates to use for research projects.• Designed and supported automation/semi-automation of primary research projects, delivering each report as scheduled.

Managed the market share process, provided advanced data analytics, reported and presented results to management, finance, product, and competitive intelligence teams. Managed data collection from external and internal data warehouses, including building queries to generate shipped unit quantities. Developed an installed base view of the LMR industry and calculated growth rates, market activity, and projected growth. Created a vertical market view by revenue for territory managers to track sales.

Provided data analytics with a focus on market share, industry trends, and voice of customer research. Managed market share responsibilities from initiation through completion by effectively working with internal and external cross-functional team resources. Reported quarterly market share results to management, including market intelligence, share position, competitive activities, and industry totals.

Selected by Motorola to oversee the market share data collection process. Partnered with internal and external work partners to create a database of licensed LMR users. Coordinated research operations for end-user/voice of customer studies. Responsibilities included project management, questionnaire writing, data checking and cleansing, analysis, and report writing.

Worked with multiple fortune 500 organizations, including financial institutions, manufacturers, and restaurants to provide top-level services on market research, data analytics projects. Coordinated research operations for proprietary studies. Responsibilities included project management, questionnaire writing, data checking and cleansing, analysis, and report writing. Oversaw internal and external vendor activities including data collection, data processing and reporting. Managed day-to-day data collection, supplier and client inquiries, and maintained the project financial forecast in accordance with project requirements.

Monitored staff activities, including project production, quota and sample management, and ensured timely and efficient execution of research studies. Scheduled and conducted project briefings to ensure staff understood survey instructions, responsibilities and study specifications.