HRBP for corporate functions, including Finance, IT, Legal, and Corporate Development.

Oversaw Human Resources and Payroll functions for a wholesale fuel delivery and NH/VT-based convenience store chain, including Talent Acquisition, Employee Relations, Compensation, and Benefits.

As strategic thought partner and HR consultant, supported 250-275 high-level employees within the Office of the CEO, Legal/Compliance, Finance. Additionally, supported 200+ clinical and non-clinical employees within Virtual Call Center and Central Night Services departments. • Provided coaching, consultation and guidance to Senior Leadership within each assigned department to increase effectiveness of teams through employee engagement and action planning, goal setting and performance management, merit and incentive plan processes, salary and promotion governance, and employee development and succession planning exercises.• Oversaw HR reporting and analysis. Built a formal HR reporting function to deliver Attrition and Recruiting metrics to CHRO and Executive Leadership Team monthly. Designed, launched, and developed in-depth Attrition Reporting for HRBPs and business leaders across the company, for the purposes of identifying trends and opportunities at the department level, by job function, and by geography.• Served as project lead in redesigning salary grades and ranges. Reduced 240+ salary ranges (61 salary bands across four geographic zones) to 46 (10 salary grades across four geographic zones, plus six national ranges at senior levels). Replaced inconsistent range spreads for each band with 55-65% range spread. Established $15/hour minimum for lower-level grades.• Designed and delivered company-wide introductory level Microsoft Excel training on pivot tables, v-lookups, charts & graphs, and other basic skills.• Subject Matter Expert for the HR Business Partner team for conversion from Infinium to UltiPro in 2019.

Served as HR Program Manager and Project Lead for all major initiatives within Consumer & Business Banking (CBB), a 7500+ employee division of Santander encompassing retail branch network, call centers, mortgage lending, investments, and business banking. • Provided reporting and analysis on Attrition (month-to-date, in-month annualized, rolling 3-month, and rolling 12-month) and Recruiting (filled requisitions, projections, time-to-fill) to Senior Leadership on a weekly and monthly basis. Partnered with Finance to monitor Headcount and FTE numbers against budget, forecast, and allocation. • Led all major reorganizations and transformations within CBB. Served as HR lead for Network-wide district realignments, expansions, and contractions, team member schedules, branch leveling, and changes in hours. Provided HR oversight for all branch launches and closures, including major initiative to shutter bank operations in Maryland. • Launched the Universal Banker model, allowing for more flexibility in staffing through cross-training team members on both the Sales platform and Service desks. Launched the Small Business Specialist role, allowing retail bankers more training, more support, and more opportunity to pursue Small Business customers. Launched a Licensed Banker program, supporting team members and external hires through the process of obtaining FINRA investment licenses. • Reduced YoY Serial Underperformers within CBB by 50% from 2015 to 2016. • Subject Matter Expert for the HRBP team for the conversion from PeopleSoft to Fusion in 2016.

Supported approximately 600 Team Members for Retail Channels (Call Center, Online Banking, and ATM) in Massachusetts, Rhode Island, New York, and Pennsylvania. • Provided targeted, solution-based human resources consultation, including Workforce Planning, Performance Management, Organizational Development, Employee Relations, and Talent Planning. • Expanded an operationally and service oriented call center, in support of the head of the Customer Service Center, into a more effective sales channel for Consumer and Business Banking. Launched a Remote Advisory team comprised of fully licensed call center agents.

Support approximately 1000 retail banking Team Members across Massachusetts and New Hampshire. Provide targeted, solution-based human resources consultation to Regional President, Retail District Executives, and other Bank leadership. Utilize strategic analytics and HR support data (eg, HRIS reports, market benchmarks, staffing allocations) and provide support for Workforce Planning, Performance Management, Organizational Development, Employee Relations, and Talent Planning.

Overseeing a small team, served as recruiting manager for Global Banking, Human Resources, Quality Assurance, and Retail Business Lines (including Retail Consumer, Mortgage Banking, Investment Services, Asset Management, Insurance, Credit/Debit Cards, Small & Medium Enterprise Commercial Banking, and Alternative Channels).

Full-cycle recruiting for Commercial Banking, Risk, Human Resources, Marketing & Communications, and Retail Business Lines.