• Overhauled the install process for our on-premises product, adding automated support for support software (ExternalDNS, cert-manager, CloudNative-PG, etc) using Kubernetes-of-the-Shelf (KOTS)• Transitioned our product from using explicit IAM credentials to workload identities• Wrote Terraform modules to configure clusters for our product in AWS, Azure, and GCP • Added support for Azure AKS installations• Re-wrote customer-facing installations instructions to reflect the new streamlined, automated approach as well as providing greater detail for manual customizations• Re-organized the Flux-based GitOps infrastructure for our SaaS product to take full advantage of Kustomize principles, eliminating the need for duplicate manifests and make it easier to keep our test and production environments in sync• Extended our Prometheus installation to collect all available metrics; wrote custom alerts as needed

• Part of the Customer Success organization, supporting clients at the top-tier of paid support• Focused on alert management, where I implemented a global dashboard for client alerts using Alerta (open-source alert software) • Authored custom plugins for alert dashboard in Python • Migrated alert dashboard to Microsoft Azure from Equinix Metal, saving thousands of dollars per month • Implemented secure SAML authentication

• Supported containerized deployment of Adobe Experience Manager, hosting company marketing websites• Reduced administrative overhead of Kubernetes clusters by leading effort to adopt a centralized Rancher instance• Created Prometheus-based monitoring for Kubernetes clusters• Converted Docker-based Wagtail CMS deployment to Kubernetes application containerized deployment of Adobe Experience Manager, hosting company marketing websites• Reduced administrative overhead of Kubernetes clusters by leading effort to adopt a centralized Rancher instance• Created Prometheus-based monitoring for Kubernetes clusters• Converted Docker-based Wagtail CMS deployment to Kubernetes application

• Oversaw transition of department websites from HTML/CSS to Drupal• Coordinated with campus web community on development of Drupal modules• Participated in a web committee to develop uniform style guide for Engineering College• Managed 300+ workstations; coordinating imaging, policies, updates, software, and end-user support• Managed 20+ servers, supporting departmental and research functions• Coordinated hardware purchases, software licenses• Managed team of developers and technicians• Liaised with other campus departments and entities

• IT controls testing at national financial services clients, focusing on change management and logical security• Sarbanes-Oxley controls testing for business processes at an international education technology client• Create documentation to record audit findings

• Administered SharePoint 2010 site collection, designed and implemented sites for two departments• Group Policy and Active Directory administration• Configured software packages for silent install• General IT administration and support for three university departments• Trained two new employees

• Designed database to house university chemical data, approximately 20,000 records• Manage purchasing, co-ordinate employee schedules• Co-ordinate hiring of employees for entire department

• Worked in the Risk Assurance practice to complete integrated audits of publicly traded companies.

• Maintained financial and employee records for four restaurants