Michael Doak Email & Phone Number

Ottawa, On, Ca

Emeryville, California, Us

Emeryville, California, Us

• Provided clients with computer repair or cell phone repair.• Established consistent and reliable resources for whole repair parts after utilizing negotiation tactics; limiting cost by 35% for end-user.• Performed high-quality repairs and refurbishment of electronic devices: phones/tablets/laptops/desktops.• Communicated effectively with customers to understand their needs and convey information.• Successfully diagnosed and repaired hundreds of repair requests.

Brisbane, California, Us

Provided excellent end user support for over 300 internal users across all channels, including chat, email, phone, and in-person support. • Assisted with day to day IT needs, as well as project-based IT work. • Provided excellent executive support in a timely manner. Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.• Ran department wide training for applications such as Zoom, Slack, and G-mail.• Assisted Tech Lead with managing the ticket queue.• Performed root cause analysis.• Streamlined onboarding process and configured systems to improve onboarding workflow. Lead Zoom App training and Audio/Visual support.• Increased virtual meeting security by implementing Zoom application controls.• Engaged with partner teams to escalate issues and notify users. Updated department documentation such as license databases, infrastructure maps, and FAQs to maintain consistent response levels.Vendor Management - Reduced number of hardware request tickets by streamlining hardware request processes.

Fairfield, California, Us

Provided onsite support at Armijo High School and Sem Yeto High School.• Managed onboarding process for new employees and students. • Provided day to day support to Administrative staff, teachers, and students.• Escalated networking issue to appropriate teams.Engaged with school Administration to:• Assemble security footage in response to security threats.• Broadcast and edit district board meetings and special events.Increased student STEM engagement by leading events:• Teaching students and staff how to use Virtual Reality technology.• Leading computer science workshops.

Mechanicsville, Va, Us

• Implemented a solution that tracked all profits and inventory, which later became implemented throughout other ice rinks affiliated with Rink Management.• Managed 20+ employees, including employee schedules and payroll processing.• Helped maintain the facility in a state of operational excellence, including ice surface Zamboni maintenance as well as daily custodial, grounds, and maintenance work.• Provided exceptional customer service resulting in increased revenue of $70K over the prior top season.• Managed annual ice rink opening, communicated safety policies, and deadline requirements with contractors - attention to detail was critical to the safety of guests.• Analyzed and filed all injury incident reports, including clear cause and effect assessment.• Provided management with suggestions to eliminate public safety concerns.

Bachelor Of Science (Bs), General Mgmt, Entrepreneurship, & Risk Management Insurance

Collaborative Cyberecurity Program, Cybersecurity

Collaborative Cybersecurity Program, Cybersecurity

Associate'S Degree, Computer And Information Sciences And Support Services

Associate'S Degree, Business Administration And Management, General