Michael Doak work email
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Michael Doak personal email
Michael Doak phone numbers
Experienced IT professional with a demonstrated history of working in the computer and network security industry. Skilled in Business Planning, IT Service Management, Sales, and Retail. Personable technologist with a Bachelor of Science (BS) focused in General Mgmt, Entrepreneurship, & Risk Management Insurance from California State University-Sacramento.
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Senior Cloud Security EngineerAlludo Jun 2024 - PresentOttawa, On, Ca -
It Cloud Systems EngineerNutcracker Therapeutics Mar 2022 - Jun 2024Emeryville, California, Us -
It Support SpecialistNutcracker Therapeutics May 2021 - Mar 2022Emeryville, California, Us
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Phone & Computer Repair TechMike Doak'S Repair Mar 2009 - Mar 2022• Provided clients with computer repair or cell phone repair.• Established consistent and reliable resources for whole repair parts after utilizing negotiation tactics; limiting cost by 35% for end-user.• Performed high-quality repairs and refurbishment of electronic devices: phones/tablets/laptops/desktops.• Communicated effectively with customers to understand their needs and convey information.• Successfully diagnosed and repaired hundreds of repair requests.
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It Systems And Support AnalystMyokardia Feb 2020 - May 2021Brisbane, California, UsProvided excellent end user support for over 300 internal users across all channels, including chat, email, phone, and in-person support. • Assisted with day to day IT needs, as well as project-based IT work. • Provided excellent executive support in a timely manner. Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.• Ran department wide training for applications such as Zoom, Slack, and G-mail.• Assisted Tech Lead with managing the ticket queue.• Performed root cause analysis.• Streamlined onboarding process and configured systems to improve onboarding workflow. Lead Zoom App training and Audio/Visual support.• Increased virtual meeting security by implementing Zoom application controls.• Engaged with partner teams to escalate issues and notify users. Updated department documentation such as license databases, infrastructure maps, and FAQs to maintain consistent response levels.Vendor Management - Reduced number of hardware request tickets by streamlining hardware request processes. -
Computer Network TechnicianFairfield-Suisun Unified School District Nov 2014 - Feb 2020Fairfield, California, UsProvided onsite support at Armijo High School and Sem Yeto High School.• Managed onboarding process for new employees and students. • Provided day to day support to Administrative staff, teachers, and students.• Escalated networking issue to appropriate teams.Engaged with school Administration to:• Assemble security footage in response to security threats.• Broadcast and edit district board meetings and special events.Increased student STEM engagement by leading events:• Teaching students and staff how to use Virtual Reality technology.• Leading computer science workshops. -
General Manager @ Sacramento Downtown Plaza Ice RinkRink Management Services Corporation Oct 2011 - Nov 2014Mechanicsville, Va, Us• Implemented a solution that tracked all profits and inventory, which later became implemented throughout other ice rinks affiliated with Rink Management.• Managed 20+ employees, including employee schedules and payroll processing.• Helped maintain the facility in a state of operational excellence, including ice surface Zamboni maintenance as well as daily custodial, grounds, and maintenance work.• Provided exceptional customer service resulting in increased revenue of $70K over the prior top season.• Managed annual ice rink opening, communicated safety policies, and deadline requirements with contractors - attention to detail was critical to the safety of guests.• Analyzed and filed all injury incident reports, including clear cause and effect assessment.• Provided management with suggestions to eliminate public safety concerns.
Michael Doak Skills
Michael Doak Education Details
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California State University-Sacramento& Risk Management Insurance -
Fresno City CollegeCybersecurity
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Cosumnes River CollegeCybersecurity
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American River CollegeComputer And Information Sciences And Support Services
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Solano Community CollegeGeneral
Frequently Asked Questions about Michael Doak
What company does Michael Doak work for?
Michael Doak works for Alludo
What is Michael Doak's role at the current company?
Michael Doak's current role is Senior Cloud Security Engineer at Alludo.
What is Michael Doak's email address?
Michael Doak's email address is md****@****bal.net
What is Michael Doak's direct phone number?
Michael Doak's direct phone number is +170737*****
What schools did Michael Doak attend?
Michael Doak attended California State University-Sacramento, Fresno City College, Cosumnes River College, American River College, Solano Community College.
What are some of Michael Doak's interests?
Michael Doak has interest in Football, Collecting Antiques, Exercise, Sweepstakes, Nascar, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports.
What skills is Michael Doak known for?
Michael Doak has skills like Customer Service, Leadership, Microsoft Office, Teamwork, Management, Microsoft Excel, Social Networking, Microsoft Word, Event Planning, Time Management, Sales, Team Leadership.
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