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Michael O'Brien is listed as I help startups with customer strategy, systems, and infrastructure | Product management | Agile coach at Ventus Optera, based in Brookline, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Michael O'Brien.
Michael O'Brien previously worked as Managing Consultant at Ventus Optera and Support Center Manager at Boston Dynamics. Michael O'Brien holds Bachelors Of Science, Psychology from Northeastern University.
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With 15 years of experience in customer service, product, and operations, I help startups and scale-ups (100-1,000 employees) build scalable support strategies and infrastructure to drive growth and deliver value.I specialize in solving customer problems, streamlining processes for customer-facing teams, and collaborating cross-functionally to implement impactful solutions. I’ve successfully launched and scaled customer-facing programs, managed complex projects, and introduced best practices that improve efficiency and customer outcomes for world-class organizations and brands.As a Registered Scrum Master enthusiastic about agile methodologies, I coach teams to adopt workflows that enhance collaboration, adaptability, and goal tracking. My mission is to empower customers with innovative solutions that create lasting impact.
Listed skills include Marketing, Program Management, Microsoft Office, Strategy, and 52 others.
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A career timeline built from the work history available for this profile.
Led Scrum / Agile coaching for SaaS product management, customer strategy, and customer support systems.Managed customer-facing systems and teams for SMB and enterprise companies in new technology markets.Implemented scalable infrastructure solutions for B2B, B2C, and multi-sided marketplaces.
Waltham, MA, US
Certified Scrum Master and digital Product Owner for Customer Learning & Development, leading UX strategy and support center development with a team of talented professionals in design, technical writing, and educationManaged final stages of production and beta robot software releases using Git, AWS, and SalesforceLed integration projects with Paligo CCMS.
Designed, researched, and tested the user experience for Deal Map; dealmap.com, a Xero-integrated accounting platform for real estate agenciesLead hiring process for Dev team, developed JIRA workflows, and implemented daily Agile standupsCreated sprint documentation and designed website, help center and several key features of the appConducted patent and.
Nantes, France, FR
Increased conversion rate 10x for global brands using live chat experts and sentiment analysis to enhance sales strategyConsistently surpassed revenue targets by 115%+ while improving onboarding efficiency and customer engagementDeveloped automated coaching tips, reduced vendor costs, and implemented NPS/retention programs to drive continuous quality.
Boston, Massachusetts, US
Managed onboarding for K-12 student ride-hailing startup, driving a 3x increase in new bookings and 2x in repeat bookings through research and experimentsLed Hubspot and internal tool integrations, enhancing automation for the Ops teamDeveloped automated coaching tips, reduced vendor costs, and implemented NPS/retention programs
San Francisco, California, US
- Oversaw the buildout of risk-focused customer service teams and systems across multiple regions- Cut time-to-solve in half using data-driven strategies and focus on issue identification- Pioneered validation methods to reduce driver-side financial fraud and social engineering
San Francisco, California, US
- Developed and launched fraud investigation customer service teams in Phoenix, Chicago, and Costa Rica- Managed staffing, resource allocation, training, performance, and development plans for hundreds of agents- Owned false-positive detection and issue resolution with a focus on PR, legal compliance and customer satisfaction for highly sensitive customer.
San Francisco, California, US
- Managed remote customer service team and operations to support and grow the NorthAm rideshare market- Coordinated and performed response to urgent safety, risk, and media incidents and technical outages- Developed and delivered specialized training for customer service agents
Provided major health insurance companies with automated communications campaigns, reporting, and data servicesOptimized efficiency and quality using analytics to streamline and automate HIPAA compliant business processes
New York, NY, US
L3 Security & Detection created the mm-wave body scanner seen in airports around the world
Acton, MA, US
- Blackwave Inc, developed software and hardware for content delivery networks and data centers- Aquired by Juniper Networks in November 2010
Quick answers generated from the profile data available on this page.
Michael O'Brien works for Ventus Optera.
Michael O'Brien is listed as I help startups with customer strategy, systems, and infrastructure | Product management | Agile coach at Ventus Optera.
Michael O'Brien is based in Brookline, Massachusetts, United States while working with Ventus Optera.
Michael O'Brien has worked for Ventus Optera, Boston Dynamics, Deal Map, Iadvize, and Sheprd.
You can use AeroLeads to view verified contact signals for Michael O'Brien at Ventus Optera, including work email, phone, and LinkedIn data when available.
Michael O'Brien holds Bachelors Of Science, Psychology from Northeastern University.
Michael O'Brien is listed with skills including Marketing, Program Management, Microsoft Office, Strategy, Salesforce.Com, Online Marketing, Powerpoint, and Customer Service.
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