Michael Ghaly Email & Phone Number

Kennesaw, Ga, Us

Kennesaw, Georgia, United States

• Provide support and guidance as related to network equipment, including switches, routers, firewalls, WLAN controllers, and access points on assigned customer projects in coordination with engineering, project management and customer. • Travel to customer sites to install and configure server and network infrastructure components for the integration of Knapp products. • Collaborate with Security team and other IT staff as necessary to implement, update and test ongoing security improvements, including regular and timely system patches, security patches, and other application updates as necessary to all network infrastructure. • Keep current with new software and hardware technologies that are being deployed at the company and provide expert assistance to Software Commissioning Engineers, remotely and/or at the installation sites. • Create and maintain documentation on hardware, software, configuration details, and procedures.• Prepare and perform customer trainings at installation sites.• Perform system monitoring, verifying the integrity, performance, and availability of all hardware, wired, and wireless connections, reviewing device and application logs, and verifying completion of scheduled jobs such as configuration backups.• In case of complex IT errors, support Knapp’s internal helpdesk with analysis and long-term troubleshooting.

United States

Tracepoint a Booz Allan Hamilton company specializes in Digital Forensics, Incident Response, Remediation and Recovery services related to cybersecurity incidents.On-Site Team:For companies that has been introduced to a security incident, malware, virus, and/or ransomware attack. On compromised systems I run triage, collect logs, artifacts, IOCs (indications of compromise) for analysis. Analysis is ran by forensics team. I identify encryption extension(s), remediate the attack, define available recovery options. Assist local IT / MSP team rebuilding or recovering systems and network. Restore the environment to the most recent clean recovery point. Our goal is to get the business up and running as soon, and as safe as possible. Assist with decrypting systems if a decryption key was found, provided or purchased.

Acworth, Georgia, United States

- On Site Tier 2 - IT Field Technician at ServIT.- On-Call resource

Kennesaw, Georgia

•Under general supervision, provide technical software, hardware and network problem resolution to customer and/or servIT employees•Perform question/problem diagnosis and guiding users through step-by-step solutions in a NOC (Network operations center) Environment and clearly communicate technical solutions in a user friendly, professional manner.

Smyrna, Georgia

Customer Service representative position. Assisting customers. Preceding accurate data entry for invoicing and credits, maintaining accurate files, providing courteous, efficient, and professional service, and maintain good relations with customers and providing customer feedback on the status of customer orders, invoices and return authorizationsLocation: 6300 Highlands Pkwy SE, Smyrna, GA 30082

Roswell Ga

Sales associate position. Qualify buyers by understanding buyer's requirements and interests. Match requirements and interests to various models; building rapport. Close sales by overcoming objections; asking for sales; negotiating price; completing sales contractsLocation: 11085 Alpharetta Hwy, Roswell, GA 30076

Egypt

Teleperformance Egypt is a leading provider of outsourced customer experience management services and the first multinational contact center company to open in the country. The company launched its operations in Egypt in 2007, performing all contact center services in Egypt, Middle East and Africa, and Offshore markets serving - North America and Europe regions. Contact Center Tier 2 Agent - Promoted to Tier 2 agent. Duties included handling escalation calls, coaching consults with Tier 1 agents, quality management to ensure all key documents and files were routed to the appropriate department. Contact Center Tier 1 Agent - supported Expedia.CA account. Duties included booking, canceling, exchanging flight tickets, hotel reservations and all rental services.

Egypt

Since its inception in May 1998, Mobinil has strived to maintain its position as the leading Mobile service operator in Egypt. Honoring the trust of more than 30 million customers, Mobinil is committed to being the leading Mobile service provider in Egypt. Customer Service Representative Duties: •Handle customers’ complaints and inquiries and provide solutions to their problems.•Sell mobinil products and services and ensure proper collection of required documents.•Sell value added services to customers.•Coordinate with other departments to solve customers’ complaints.

Bachelor Of Science In Information Technology, Information Assurance And Security, Junior

Associate Of Science - As, Computer Science, Graduated With Gpa 4.0

Bachelor Of Business Administration (B.B.A.), Business Information System