Michael Ghinet Email & Phone Number

Belgique

• Identify and drive operational efficiencies, improvement initiatives with operations teams
• Use new contact center technology to achieve Call avoidance and call redundancy
• Participates with other managers in setting the project strategy, schedules, resource and financial analysis.

Bruxelles

• As operational manager, I am responsible for the daily running and management of different Telco Department ( Cuca, Billing, Retention, Technical, Sales with up and cross selling ) for one of the Belgium’s biggest.
• Create, communicate and implement a vision for the CC´s in line with corporate values
• Drive change in the organization and manage performance of the centre´s in line with strategic and annual profit plans, regulations and guidelines.
• Guiding and coaching teamleaders and teamcoaches
• Measure and manage efficiency, costs, quality, employee engagement and customer satisfaction, strive for continuous improvement.
• Build and manage a performing, highly dedicated and accountable management team.

Team Coach: Customer Care VOO ProjectIPG Group IPG Group, a leading partner in the field of telemarketing, teleservices, contact centers, business solutions and training, has over 18 years of experience with customer contacts - 24 hours a day, 7 days a week - in 18 different languages.With 800 workstations and 1,000 enthusiastic employees, IPG Group offers.