Michael Ghobrial Email & Phone Number

London, England, GB

London, England, United Kingdom

• Successfully managing prestigious accounts in the restaurant, retail and telco industries, worth over $3.5m.
• Responsible for all aspects of the program/ project, including budget management, project implementation, point of escalation, rescue and turnaround of delivery.
• Responsible for strategic program management, including internal & external stakeholder management. Working closely with the Regional Director of Professional Services and with other business teams to drive.
• Developed ‘back to green’ plans for projects that had become imperilled and ensured successful turnaround plans are now in place.

London, England, United Kingdom

• Complete ownership and end-to-end management of the overall programme in all its stages, including launch.
• Ensuring that a communication plan is set up for the client to ensure regular transparent dialogue with excellent attention to detail.
• Ensuring that the client is fully aware of programme status at all times, including updates on technology escalation.
• Understanding the client’s business objectives behind all requests and sanity checking that the solution they are requesting will meet these objectives.
• Liaising with the client and internal support teams to understand priorities and tradeoffs in order to successfully manage expectations and needs of all stakeholders (internal and external).
• Leading the briefing of requests and deliverables and ensuring that any change requests are thought through carefully and all risks considered to reduce likelihood of impact to current deliverables.

Southwark, London

• Built trusting relationships with my clients and managed any issues that may arise, effectively and promptly.
• Confidently led client presentations including debriefs and post-project wash-ups.
• Led my account teams on design of activity plans to meet my health clients’ business and specific challenges.
• Scoped and refined client briefs, questioning and challenging them to understand their needs to ensure that my team and I answer the right question and identify the customer inspired problem.
• Took responsibility for understanding the scope, costs, timings, approach and deliverables of work sold, while managing timing and cost expectations with clients.
• Mentored others on research methodologies, analysis and story-telling techniques.

Southwark, England, United Kingdom

• Worked closely with senior team members to guide clients through the research process and develop the final recommendations for clients.
• Leveraged consumer content as well as secondary research (e.g. trends), to optimise the impact of the work I produce.
• Organised and led monthly peer-group sessions for consultants to collaborate with and upskill each other.
• Championed C Space’s business-wide Corporate Social Responsibility initiative, in collaboration with charities including Shaw Trust and Hackney Winter Night Shelter.

Acton, London

• Spotted a gap in the business and took the initiative to advocate for social media integration within the company, thus increasing sales and brand awareness.
• Implemented SMART objectives within the marketing department, ensuring that the team has a unified and clear vision of the timetabled tasks needing implementation.
• Led the team in creative direction regarding content production on social platforms as well as the pharmacy website and blog, producing innovative campaigns.
• Analysed and interpreted the pharmacy's online sales data, producing briefs for management, which has helped the business to highlight a profitable target audience.
• Resolved pressing customer enquiries regarding sales and shipping, in person, online and over the phone.

Nairobi, Kenya

• Participated in outreach programs where I gave motivational talks as part of a group, to a leprosy village in Tanzania, and to a group of 800 challenging juvenile prisoners in Kisumu Prison allowing me to appreciate.
• Teaching English in Raha Kids, an orphans’ school in Nairobi, equipped me with the ability to quickly adapt to foreign environments in order to effectively communicate to, and captivate my audience.
• Counselled patients of all ages in Nairobi's Coptic Hospital on drug importance and adherence, tailoring my verbal and non-verbal communication style and approach accordingly.
• Liaised with multiple healthcare professionals, including doctors, pharmacists and nurses, on effective communication outreach programmes targeting Kenyan youths and safe sex/ contraception.

Shepperton, London

• Managed stock rotation and interviewed patients, allowing me to furtherappreciate the attention to detail, pride in precision, and effective timemanagementrequired to be a successful communicator as a professional on.
• Performed several tasks in a short space of time; vastly improving myorganisational skills. I learnt how to work under pressure, in a fast-pacedenvironment and the importance of delegation, prioritisation and.
• Dealt with new customers and existing patients to promote new pharmaceuticalservices.

West Ealing, London

• Dealt with new customers and existing patients to promote new pharmaceutical services.
• Listened and participated in team meetings involving managers, pharmacists and technicians thus improving my team work skills and giving me confidence to communicate effectively in the workplace.

Master'S Degree, Pharmacy, 2:1

High School, A-Levels, Aab(A)

A-Levels: Biology(A), Chemistry(A), Mathematics(B) AS-Level: French(A) [GCSEs: 11 GCSEs (A*-A grades) including English, Mathematics.