Mike Giannini, Cloud Innovator / Business Developer Email & Phone Number

Washington, DC, US

Manages multiple cloud projects/teams for global customers.

Northern Virginia

Security Operations Center (SOC) Deputy Program Director, leading 100+ members in support of cyber security and defense-in-depth, protecting over 40K customers.Directed cloud security and migration working group to move local enterprise services to the cloud.Led and managed cyber security teams in response to incidents; provided direct customer relations.

Northern Virginia

• Led IT management team directly supporting 2.5K customers; delivered first-response IT services to VIPs in sync with Executive Support Team; integrated future global communications platforms; built monthly SLA reports.
• Led and directed efforts to consolidate and modernize archaic and disparate IT organizations, transitioning them into a seamless integrated environment; migrated tech debt to cloud platforms; managed migrating several.
• Developed new strategies with an Enterprise Management Working Group; focused on employing current network/end-user management tools to maximize ROI and improve the customer experience; planed future ops to build.
• Worked with organizational leadership to manage IT requirements supporting key principals; organizes customer education for C-level personnel to ensure technical capabilities are met and understood
• Employed big data analytics (Tanium, Splunk, Aternity) to sift through bulk data and improve the customer experience; fights for feedback from Sr. Leaders on performance satisfaction and works on methods to improve.
• Key member of Change Management approval board; coordinated network maintenance with engineers ensuring highest service availability; mediated conflicts between operations teams and cyber security engineers’ compliance.