Review precertification requests for medical necessity in multiple markets (Medicare and Medicaid), referring to the Medical Director those that require additional expertise.Verify subscriber eligibility and existing benefits for mental health and substance treatment, prior to authorizing all levels of treatmentActive Member of all company Employee Inclusion Groups (EIG's) which consists of CENVET, ABILITY, cPRIDE, I.N.S.P.I.R.E, and MOSAIC.

Conducted workshops, training, consultation, and education on DEI related subjects.Facilitate workshops on inclusion and diversity for employees.Performed individual therapy, coaching and mentoring services.

• Corporate Social Responsibility and Partnerships Lead• Collaborates with organizations who use kweliTV as a part of their Diversity, Equity, & Inclusion strategy• Responsible for all aspects of customer service and direct customer contacts• Manages project lifecycle for new features and initiatives.• Manages and maintains customer mailing lists.• Builds and cultivates business-to-business (B2B) relationships.• Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.• Performs sales presentations to potential business partners.• Creates customer engagement /retention strategy to increase customer subscriptions and reduce churn.• Utilizes social media to respond to customer complaints and praise.

• Recruited to perform all sales and marketing efforts to accomplish sales quotas.• Acted as a focal point of contact for outbound and inbound leads.• Produced content for emails and messages for generating sales.• Catapulted sales and increased account volume by fostering strong alliances withkey employers which resulted in a $50k confirmed client agreement.• Negotiated prices with potential customers to secure more revenue.• Built customer & support workflow using HubSpot.

• Created content for social media posts and outreach.• Reviewed the company website and implemented required changes for moreattractiveness.• Formulated growth focused marketing plan and coordinated a campaign for newcontent.

• Actively listened to clients and reflected progress towards goals and objectives andmeasured clients' progress towards goals and objectives by designing specific,measurable, time-sensitive outcomes.• Acted as an advocate for mental health and marginalized populations by participatingin outreach psychoeducation efforts to local groups.• Developed educational presentations for community partners.• Communicated and cooperated with external vendors for research and developmentactivities.• Developed a successful continuing education course on assessing suicidaladolescents.

Served as 504 coordinator, SST coordinator, LEA representative, and leadership team.Met with students to help them overcome personal, social, cultural, and academic difficultiesLed group sessions on topics such as grief, relationships, and stress managementCoordinated with teachers, administrators, and parents to develop individualized education plans for students with academic and behavioral needs.Provided crisis counseling to students and families

Advocate for inclusive XR content and immersive MedTech.Work on creating content based on dynamic storytelling and experiences.

Assistant Football/Track Coach at North Atlanta High School

• Delivered executive-level assistance with the identification of veterans at high risk.• Evaluated the emotional, functional, and psychological conditions of clients throughinterviews and assessment tools utilization.• Assisted in improving patient satisfaction rates by offering high-quality services toclients.• Implements suicide/mental health crisis prevention strategies.• Conducted interviews and used assessment tools to evaluate emotional, functional,and/or psychological conditions.

• Triaged 20 - 30 incoming calls and provided appropriate crisis interventions daily.• Implemented suicide and mental health crisis prevention strategies and bestpractices for first and third party callers.• Completed diagnostic and clinical assessments.• Provided linkage to substance abuse/mental health resources and close proximity tothe person of concern.