Current interests include capitalizing on generative AI to enhance service portfolio management, focusing on customer success and operational excellence. With more than 20 years of experience in sales, services and partner management, I am seeking opportunities to integrate AI into contracts management, elevating risk mitigation and lifecycle management for a global clientele. I am actively looking for opportunities to use AI to streamline processes, ensuring that deliverables align with the diverse needs of sectors with whom I have worked, ranging from defense to cloud services, from enterprise to financial services, and from state and local governments to educational institutions.My approach leverages AI tools like ChatGPT and Anthropic, reflecting a dedication to innovation and a forward-thinking mindset in service management. The expertise gained from certifications in commercial contracts management and administration underpins my initiatives. With a commitment to sharing knowledge, I have contributed as a guest lecturer on complex system failures, bringing insights from experiences across the EMEA and APAC regions to academic and professional audiences.