Manage the day to day operations of the primary Body Shop Operation and 24 employees.o Establish objectives for all body shop operations.o Maintain efficient communications to promote harmony and a team spirit.o Build and maintain good working relations with large commercial customers.o Prepare daily status reports for primary commercial account.o Obtain approval and agreement to the written estimates.o Build and maintain good relations with the customers, to encourage their loyalty and obtain their recommendations.o Welcome retail customers in a friendly and professional manner.o Provide a high quality repair service to prevent reworks for the shop.o Handle customer complaints.o Examine damaged vehicles to determine structural and mechanical damage.o Evaluate the cost of labor and parts to repair or replace each damaged part.o Review repair cost estimates with the body shop technicians.o Weigh the feasibility of repairs against the replacement of parts.o Use the CCC One System efficiently to prepare the estimates.o Monitor the progress of repairs on vehicles in the shop.o Verify the quality of the completed work.o Follow up on part orders to ensure that the parts are available.o Verify the technicians’ productivity reports and the corresponding pay sheets.o For warranty work, follows the appropriate procedures.o Ensure that the appropriate safety equipment is available and is being adequately used.o Motivate the personnel and participate in hiring personnel.o Manage and direct the work flow for all body shop employees.o Encourage team work in an environment focused on customer service.o Manage in a manner that promotes a desirable working environment that promotes confidence and boosts the morale of its employees.

o Establish objectives for all body shop operations.o Implement marketing plan, with the aim of increasing body shop sales.o Maintain efficient communications to promote harmony and a team spirit.o Build and maintain good working relations with insurance adjusters.o Negotiate with insurance company representatives.o Complete insurance forms, indicating the estimated repair costs.o Obtain the insurer’s approval and agreement to the estimates.o Build and maintain good relations with the customers, to encourage their loyalty and obtain their recommendations.o Welcome arriving customers in a friendly and professional manner.o Answer telephones, or ensures that they are answered quickly and politely and professionally.o Provide a high quality repair service and reduce returns to the shop.o Handle customer complaints as soon as possible.o Examine damaged vehicles to determine structural and mechanical damage.o Evaluate the cost of labor and parts to repair or replace each damaged part.o Review repair cost estimates with the body shop technicians.o Weigh the feasibility of repairs against the replacement of parts.o Use the CCC One System efficiently to prepare the estimates.o Check how work on the vehicles in the shop is progressing.o Verify the quality of the completed work.o Follow up on part orders to ensure that the parts are available.o Verify the technicians’ productivity reports and the corresponding pay sheets.o Verify and follow up on body shop customer account payments.o For warranty work, follows the appropriate procedures.o Ensure that the appropriate safety equipment is available and is being adequately used.o Conduct formal evaluations of the performance of personnel.o Motivate the personnel and participate in hiring personnel.o Manage and draw up the work plan for all body shop employees.o Encourage team work in an environment focused on customer service.

Supervise the day to day operations of a full service Consumer Finance Office.

•Manage the day-to-day operations of a large body shop•Supervise all activities associated with the production of a high volume operation•Supervise and scheduled staff of Technicians, Painters, and Drivers•Handle all Human Resources functions•Responsible for all written correspondences, proposals, bids, and contract proposals •Proficient with CCC One Estimating system•Proficient with Web CMS Claims Management system•Proficient with Mitchell 1 data base•Extensive Automotive Parts Knowledge

• Managed a regional Indirect Auto Loan Production Officeand full service Consumer Loan Offices• Supervised all activities associated with extending creditand collections• Supervised branch staff and field staff• Successfully completed clean up assignments in Kentuckyand South Carolina • Conducted Monthly Self Assessment of Branch Operationsto evaluate compliance with policies, procedures, andregulatory guidelines• Regularly received among the highest Audit scores(2008 President's "Ajax" Award Winner)• Recruited, trained, developed, and retained staff• Evaluated individual performance through objective annualreviews• Made credit decisions for Indirect Auto, Direct Auto, IndirectInstallment Sales Contracts, Consumer Loans, 1st & 2ndMortgage Loans, and Equity Lines of Credit• Supervised all collection activities for effectiveness andcompliance with applicable laws• Quickly adapted to changes and learning new systems andprocesses

• Managed all aspects of a full service Consumer Loan Office• Supervised all activities associated with extending credit and collections• Supervise branch staff• Regularly received among the highest Audit scores• Recruited, trained, developed, and retained staff• Evaluated individual performance through objective annualreviews• Made credit decisions for Indirect Installment Sales Contracts, Consumer Loans, 1st & 2nd Mortgage Loans, and Equity Lines of Credit• Supervised all collection activities for effectiveness andcompliance with applicable laws• Quickly adapted to changes and learning new systems andprocesses

• Investigated consumer claims of fraudulent Visa charges• Communicated results of investigation to Cardholders and Merchants• Initiated cardholder credits or Merchant charge-backs based on the investigation

• Scheduled student employees and deliveries of teaching aids to support classroom instruction• Remedy all technical and personnel issues• Supervise all office functions and staff for the evening hours