Michael Glinski Email & Phone Number

Greater Nashville Area, Tn

Desktop support for 1500+ clients,Active Directory account management,SCCM imaging and application deployment, OS Task Sequence building, and driver managementPowerShell scripting,Print management,Microsoft Exchange

Nashville, Tn

Interviewed and evaluated personnel for the Army Enterprise Service Desk contract. Modified time lines and work schedules to facilitate contract Service Levels. Supervised training of service desk agents, and provided tools they required to reach expectations and achieve objectives. Participated in weekly meetings with Army Management team to report results against stated Service Level goals. Conducted monthly staff meetings. Conducted all exit interviews and identified causes for termination. Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere. Consistently able to obtain high productivity from employees. Oversaw the contract closeout, which included sanitation of hard drives to DoD standards, as well as return of inventory to corporate and Army IT. As a requisite for working on this contract, I hold an active DoD Secret Clearance.

Nshville, Tn

Provided Tier 2 and Tier 3 support for the Army Enterprise Service Desk. Performed hardware and account setups for new employees. Provide network support, software development and related services in a help desk setting. Maintained excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills.Conducted weekly audits, and monthly meetings with support staff for the purpose of continual service improvement, as well as providing day to day support of all staff. Provided first line escalation support. Facilitated training schedule for staff to ensure successful adoption of new assigned duties . Assisted in Knowledge Base creation and maintenance. I served on the Change Advisory Board , in which proposed changes were discussed and approved prior to sending to the Army Project Management. Supplied reporting to Army Knowledge Online Operations as required.

Nashville, Tn

Provided technical assistance to ProSupport clients, assisting with network access, printing, and application software operation. Assisted users with remote, hands-on troubleshooting of workstation equipment and peripherals, in order to diagnose, and resolve desktop, network, and systems issues to meet customer needs. Scheduled Service Calls and/or Part(s) replacement as necessary, de-escalating customers whenever possible, and providing top-notch customer service, while adhering to all Dell Policies and Procedures.

Demonstrated proficiency through a series of positions of increasing responsibility, culminating with day to day operations of Prepress Department, including assigning work schedules, software and hardware inventory control, department budgeting, and IT networking.

Management

Chemistry, Photography