Michael Murdoch Email & Phone Number

San Diego, California, United States

3GC Group is a transformational Managed Services provider, IT operations consultancy, and infrastructure design and implementor, orchestrated by former CxOs. As technology operations continue to evolve, the need for companies to go digital increases. We empower IT leaders to stay on top of these dramatic advancements. Elevating your day-to-day IT.

San Diego, California, United States

San Diego, California, United States

• Promoted. Reported directly to CEO with focus on account management, client retention, up sale, sales, and revenue growth.
• Instrumental in landing over $3M in net new business, launched and managed CXP division, independently scored NPS of 72.
• Delivered all projects on time and within budget, earning client accolades; revolutionized client and internal-facing BI reports.

Greater San Diego Area

• Promoted. Reported directly to CEO with focus on account management, client retention, up sale, sales, and revenue growth.
• Instrumental in landing over $3M in net new business, launched and managed CXP division, independently scored NPS of 72.
• Delivered all projects on time and within budget, earning client accolades; revolutionized client and internal-facing BI reports.

Greater San Diego Area

• VirtualArmour; onsite for critical international client headquarters to manage global upgrade of 22 locations to private cloud SD-WAN.
• Planned and managed production cutovers of 22 locations on 4 continents, coordinating multiple time-disparate teams of internal resources and outside providers, including PM gate approvals, resource coordination.

Greater San Diego Area

• Agile project management and repeatable processes to solve communication, delivery, growth, and success issues. Interviewed employees, SWOT analysis, tech upgrades implemented Scrum-based PM methodology to increase.
• Implemented Microsoft Planner, SharePoint, Teams, OneDrive, Project, and Groups, led HITRUST certification, documentation of BCP and DR plans, deployed 2FA, Pipeliner CRM to improve tracking for 34% improvement in wins.

Greater San Diego Area

• Recruited. Position created for in-house IT support for 200 reports, reduced external vendor cost 30%, put Active Directory in all offices, upgraded to Windows 2012, improved security and disaster recovery, reduced.
• Integrated 2 M&A companies into technology structure with minimal downtime/productivity impact with lean project management.

San Diego, CA

Premier Alliance provides flexible, scalable advisory, consulting and resource services to a wide range of companies from owner-managed businesses to multi-national corporations. Our broad, cross-functional expertise and experience span the core practice areas of Business Performance and Technology, Governance, Risk and Compliance and Finance and.

Greater San Diego Area

• Promoted in 7 weeks after assessing IT status and advocating for role. Supported IT and corporate needs 24/7/365 with tech support, project management, PR, process creation and training, website, and social media.
• Revolutionized lead generation and sales wins by integrating 18 call stations to SalesForce and optimizing business intelligence.

San Diego, California, United States

• Expanded Las Vegas-based IT solutions business to the Southern California region, performed all services provided by the company including web and application development, marketing, project management, QA, SEO, office.
• Instrumental in obtaining and servicing new clients including the San Diego Audubon Society, the School of Engineering at UNLV, Friends of Famosa Slough, Lending Associates of La Jolla, and San Diego Coastkeeper
• Provided all resources for solutions division including hardware and software installation, troubleshooting, data recovery, network design and installation, project and solutions consulting, and 24 / 7 technical support

San Diego, California, United States

• Opened San Diego WorkHabit office, landed several new high-profile accounts.
• Introduced Scrum / Agile project planning, streamlining business processes and increasing shippable code velocity

San Diego, California, United States

• Technical Project Leader responsible for implementing Agile / Scrum methodology company wide; managed day-to-day responsibilities of all Developers including resource management, capacity prediction, streamlining.
• Company revenue increased 200% during tenure from less than $1M to over $3M due to increased productivity
• Central to delivering complex Drupal-based highly scalable social websites for Sony-BMG, Lifetime TV, Fast Company, Inc., Magazine, Gospel Music Channel, Univision, Best Buy, SiTV, Experian, VMware, and Lime.com as.

San Diego, California, United States

• Led flagship product Cold Fusion development team, optimized feature development pipeline and business process resiliency; clarified customer communication process and strategies.
• Consulted with founder and CEO on client retention and satisfaction strategies

San Diego, California, United States

• Designed, managed, and integrated high-volume shipping systems into corporate infrastructures, including developing custom code, project management, customer service, troubleshooting, product training, and other.
• Clients personally serviced include Qualcomm, Carvin Guitars, Starbucks Coffee, Upper Deck, Carsound Magnaflow, Shield Health Care, Boeing, Kyocera, Gen-Probe, Road Runner Sports, and Signet Armorlite

Atlanta, Georgia, United States

• Developed a custom 5 step project management methodology complete with document templates and Intranet-based tutorial adopted by two Fortis companies and our primary business partner as the de facto PMM standard; saved.
• Developed 2002 master IT project plan in MS Project to analyze resource loads across IT area and track department project costs and timelines resulting in 100% of yearly goals being accomplished

Las Vegas, Nevada, United States

• Contracted to Nevada Power Company to develop and maintain their corporate Intranet from scratch; responsible for three full-time developers and over 20 department liaisons; project leader for integration of separate.
• Implemented Cold Fusion technology to provide advanced functionality to Intranet; accessed existing Oracle, Remedy, LDAP and Access databases to provide real-time access to available information
• Implemented RealNetworks RealServer audio/video streaming solution to provide multimedia training and broadcast capabilities including live company-wide presentations simultaneously in Las Vegas and Reno; travel costs.

Ms, Educational Technology

Activities and Societies: California Professional Clear Secondary Teaching Credential; CLAD CertificationGraduated with one of the first.

Ba, World Literature

Activities and Societies: Instructed an unprecedented three upper-division Literature classes at the prestigious College of Creative.

Diploma, High School

Activities and Societies: Seminar Program all four years; President of the Film Club, Varsity AV Crew for all sports 2 years; earned over.