Michael Go Email & Phone Number

Sydney, New South Wales, Australia

Delivering exceptional support to agents and customers, ensuring prompt and seamless resolution of faults while adhering to established workflows and processes.

Sydney, New South Wales, Australia

Monitoring and analysing NBN Priority Assistance SLA Performance to gain profound insights, while collaboratively working alongside leadership and agents to drive continuous improvement and strive for unmatched excellence, aiming for a flawless 100% performance level.

Sydney, New South Wales, Australia

A dedicated and highly skilled team within the Priority Assist Case Management department, diligently overseeing and promptly addressing escalations that have the potential to deviate from compliance with the Customer Service Guarantee and Service Level Agreement. Proactive monitoring and decisive action ensure a steadfast commitment to delivering exceptional customer service.

Sydney, New South Wales, Australia

Ensuring operational success and meeting service level objectives while assisting NBN Priority Assist Customers with escalated faults.

Sydney, New South Wales, Australia

SME Chat Support and Floor Walker for new hire trainees.

Sydney, New South Wales, Australia

Provide customised troubleshooting solutions in NBN Technology, catering to the distinct requirements of Medically Vulnerable Customers.

Sydney, New South Wales, Australia

Provide a high quality, efficient and personalised and troubleshooting for Telstra NBN and ADSL Customers over the phone. Including BigPond Email Issues.