Customer Success Manager
Austin, Texas, Us
• Serve as the “voice of the customer” internally/externally while being the main point of contact for enterprise accounts.• Manage a large portfolio of customers and close revenue impacting opportunities.• Responsible for implementation process of new customers – end-to-end from kickoff, technical configuration, onboarding, training and through the post-live adoption period.• Drive engagement with customers to obtain health metrics, assess full utilization of products, troubleshoot problem areas, and provide feedback to internal teams.• Drive account renewals, growth opportunities, and collaborate with internal teams to meet sales and business goals.• Provide a consultative role to customers to help optimize use of products/services, improve processes, and identify growth.• Collaborate closely with engineering, product, and marketing teams to provide customer feedback, identify business opportunities, and product improvements.