Lead and execute the strategic direction for client implementations​. Foster and maintain strong relationships with clients​.​ Build and manage a high-performing team of implementation managers​.​ Collaborate closely with cross-functional teams, including sales, ​customer success, product development, and customer support, to ensure a seamless client experience.

• Internal/external training, client implementation, onboarding & troubleshooting.• KPI measurement, data analytics & reporting. Identify and manage potential risks and liabilities of multiple projects.• Oversee Power BI, Asana, Power Apps, ChurnZero, SmartSheet toolsets• Assist in the definition of project scope and goals.• Make effective decisions when presented with options for how to progress with the project.• Serve as a point of contact for teams to ensure team actions remain in synergy.• Communicate with executives and unit sponsors to keep the project aligned with goals.• Motivate stakeholders in the project to complete tasks on time.

• Serve as the “voice of the customer” internally/externally while being the main point of contact for enterprise accounts.• Manage a large portfolio of customers and close revenue impacting opportunities.• Responsible for implementation process of new customers – end-to-end from kickoff, technical configuration, onboarding, training and through the post-live adoption period.• Drive engagement with customers to obtain health metrics, assess full utilization of products, troubleshoot problem areas, and provide feedback to internal teams.• Drive account renewals, growth opportunities, and collaborate with internal teams to meet sales and business goals.• Provide a consultative role to customers to help optimize use of products/services, improve processes, and identify growth.• Collaborate closely with engineering, product, and marketing teams to provide customer feedback, identify business opportunities, and product improvements.

• Accountable for internal/external communication, coordinated tasks to meet tight deadlines across multiple accounts & updated status to CRM.• Determined competitive market prices, prepared representation contracts & follow up campaigns.• Closed almost $13MM in sales volume.

• Evaluated & implemented software tools including CRM and team websites.• Presented & negotiated purchase offers, advised clients on market conditions, coordinated property closings & represented buyers.

• Oversaw the product and development team & implemented Agile methods.• Worked with management, team leads, and users to define and execute the company's very first product roadmap for our web products and DoStuff mobile apps.• Established a process to prioritize projects weighted against company goals.• Implemented workflows within the development team to efficiently drive delivery milestones.• Managed feature requirements and development teams to deliver the company's first iOS and Android mobile apps.• Created wireframes & clickable prototypes to communicate new product ideas for both web and mobile applications.

• Managed client mobile application projects from concept to delivery, including schedules, resources, planning, strategy, and execution.• Managed multiple client projects involving work building iOS/Android mobile apps, websites, hardware, and UX/discovery/design.• Responsible for managing the timeline, scope and budget. Primary point of contact across clientand internal teams.• Collaborated with creative and development teams about what is best for the product and serve as the leader who will stand up against scope creep, find solutions where problems exist, andescalate issues quickly.• Served as the champion of the product vision, the client objectives, the production quality andmargins.

• Responsible for Globaledit client account management, SaaS product support, identifying opportunities for growth, and contributing to the overall creative production process.• Industrial Color is a leading creative production company that provides leading production, post-production and SaaS workflow high-end technology and services for the world's top photographers, directors, advertising agencies, retailers, media and entertainment companies, and photo producers. • Globaledit is a SaaS-based, powerful, yet easy-to-use online photo and video asset management platform. Globaledit helps companies manage their photo and video workflows collaboratively, greatly improving productivity.

• Project and video media consultant promoting, producing, and managing company-related innovations and technologies. Managed client mobile application development projects.

• Focused on enabling and evaluating emerging technologies within ESPN, including live 3D broadcasts, workflows, digital signage, newsroom, and other various sports broadcasting technologies.• Worked with cross-functional teams within engineering, production & data groups to identify and research live broadcast workflow solutions.• Communicated directly with clients and partners, managed ongoing relationships and coordinated on-site demonstrations.

• Managed projects for production/post-production and stereoscopic 3D technology for Walt Disney Studios.• Drove processes for digital cinema, including distribution, projector/server technology, and broadcast technology.• Recurring presenter at Disney employee workshops to teach studio new technology topics.• Oversaw production test shoots including equipment, budget, and production crew.• Managed college internship program for the Studio New Technology department.

• Technology enabling manager for server/workstation motherboard division.• Liaison among cross-functional groups (business, technical and product marketing organizations, and infrastructure partners) to communicate product support requirements.• Track development partner features, time lines, volumes and target customers.• Communicate vendor philosophies, organization, and capabilities to internal organizations.