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Michael Gonzalez Email & Phone Number

Operations - Platform Division at InvestCloud, Inc.
Location: Tampa, Florida, United States 7 work roles 1 school
1 work email found @investcloud.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@investcloud.com
LinkedIn Profile matched
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Current company
Role
Operations - Platform Division
Location
Tampa, Florida, United States
Company size

Who is Michael Gonzalez? Overview

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Quick answer

Michael Gonzalez is listed as Operations - Platform Division at InvestCloud, Inc., a company with 370 employees, based in Tampa, Florida, United States. AeroLeads shows a work email signal at investcloud.com and a matched LinkedIn profile for Michael Gonzalez.

Michael Gonzalez previously worked as Computer Operations at Watson Clinic and Sr. Technical Consultant at Sungard - Now Part Of Fis. Michael Gonzalez holds Media Arts from School Of Visual Arts.

Company email context

Email format at InvestCloud, Inc.

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{first_initial}{last}@investcloud.com
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AeroLeads found 1 current-domain work email signal for Michael Gonzalez. Compare company email patterns before reaching out.

Profile bio

About Michael Gonzalez

Highly accomplished operations professional with a stellar progressive record of success supporting financial systems with multiple platforms and software programs.Specialties: • Staff Development • Best Practices • Project Management • Client Service Excellence • Service Level Agreement Governance • System Conversions • Data Migration • Technical Documentation • Communication Skills • Production Control

Listed skills include Data Center, Troubleshooting, Disaster Recovery, Process Improvement, and 13 others.

Current workplace

Michael Gonzalez's current company

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InvestCloud, Inc.
Investcloud, Inc.
Operations - Platform Division
west hollywood, california, united states
Website
Employees
370
AeroLeads page
7 roles

Michael Gonzalez work experience

A career timeline built from the work history available for this profile.

Operations - Platform Division

Current
  • Head of Support Services managing a 24/7/365 Support Center responsible for Internal & External clients
  • Extremely high-stress support desk dealing with: 2 separate divisional products, 10 mission critical environments, 3 tier levels of support coverage
  • Ensure day-to-day operations run smoothly and accurately
  • Proven track record of grooming and mentoring junior team members into key staff contributors
  • Reputation for handling and turning around difficult client situation
  • Accountable for all client communication, especially top tier sensitive clients
Dec 2015 - Present

Computer Operations

  • Supervised computer operations department responsible for monitoring and processing overnight batch for medical insurance claims, laboratory billing, and appoinment scheduling.
  • Implemented operational efficiencies for monitoring daily workflow.
  • Developed procedures and provided training for operators.
  • Maintained audit controls, including data collection, control descriptions and procedures.
  • Performed departmental testing for system upgrades including connectivity to applications and interfaces, which resulted in an accurate and timely upgrade.
Apr 2011 - Nov 2015

Sr. Technical Consultant

  • Provides expert support to SunGard's computer operations department, managing platform migration projects and troubleshooting complex technical issues.
  • Seamlessly managed and completed Investar and InvestOne migration projects within 6 months.
  • Developed procedures and provided in depth training for operators located in Pune, India and New Jersey for SunGard's Asset Arena Investment Agency (AAIA) and Asset Arena Transfer Agency (AATA).
  • Quickly prepared Pune operators for the migration of AATA and AAIA weekend operation responsibilities.
  • Performed efficient testing and subsequent problem resolution of Pune operations including connectivity to applications and proper weekend call routing, which resulted in an efficient, cost effective and prompt.
Sep 2009 - Feb 2010

Computer Operations Manager

  • Managed a 24/7 operations department including a staff of computer operators responsible for monitoring and processing SunGard's financial products, IMpower, Xamin and InvestOne, for over 100 clients.
  • Maintained SAS70 controls, including data collection, control descriptions and control testing.
  • Created a highly productive work environment resulting in high levels of team morale and client satisfaction, through continuous staff training, mentoring and development; and encouraging and recognizing the team for.
  • Instituted operational efficiencies for monitoring operations and handling critical issues.
  • Transformed a cumbersome operation schedule book into client based critical path/schedule sheets, enabling operators to identify and monitor job checkpoints, thus stabilizing the overall operation.
  • Actively maintained productive and collaborative relationships with various internal departments, including networking, technical services, scheduling, and client services.
Sep 2006 - Sep 2009

Computer Operations Team Leader

  • Supervised a staff of seven operators responsible for 24/7 monitoring, analyzing and troubleshooting SunGard’s product systems operations.
  • Innate ability to troubleshoot and resolve operation issues, exhibiting a keen understanding of potential consequences and risks for other client processing needs and schedules.
  • Recognized for delivering superior customer service and possessing a high level of initiative for learning new technologies and imparting same to the staff.
  • Efficiently managed internal ticket process, resulting in same day resolutions.
  • Quick escalation and effective communication of critical hardware and software issues.
Jan 2004 - Sep 2006

Computer Operations Shift Leader

  • Supervised a night shift of two operators responsible for monitoring, analyzing and troubleshooting SunGard’s nightly processing.
  • Introduced new detailed documentation for operator and user support.
  • Improved customer satisfaction by developing and maintaining computer operations Best Practices documentation.
  • Collaborated with Operations Manager to create a new and more productive work schedule, resulting in optimal resource utilization.
Jan 1991 - Jan 2004

Computer Operator

  • Monitored the On-Line systems, and all other system applications; diagnosed problems and identified them for corrective action.
  • Ensured all data transmissions were successful in and out of the Data Center.
  • Appointed as alternate Shift Leader in the absence of the Shift Supervisor.
Jan 1989 - Jan 1991
Team & coworkers

Colleagues at InvestCloud, Inc.

Other employees you can reach at investcloud.com. View company contacts for 370 employees →

1 education record

Michael Gonzalez education

FAQ

Frequently asked questions about Michael Gonzalez

Quick answers generated from the profile data available on this page.

What company does Michael Gonzalez work for?

Michael Gonzalez works for InvestCloud, Inc..

What is Michael Gonzalez's role at InvestCloud, Inc.?

Michael Gonzalez is listed as Operations - Platform Division at InvestCloud, Inc..

What is Michael Gonzalez's email address?

AeroLeads has found 1 work email signal at @investcloud.com for Michael Gonzalez at InvestCloud, Inc..

Where is Michael Gonzalez based?

Michael Gonzalez is based in Tampa, Florida, United States while working with InvestCloud, Inc..

What companies has Michael Gonzalez worked for?

Michael Gonzalez has worked for Investcloud, Inc., Watson Clinic, and Sungard - Now Part Of Fis.

Who are Michael Gonzalez's colleagues at InvestCloud, Inc.?

Michael Gonzalez's colleagues at InvestCloud, Inc. include Swetha H., Carey Holmes, Sanchez Barry, Michael Carusiello, and Sam Hecht.

How can I contact Michael Gonzalez?

You can use AeroLeads to view verified contact signals for Michael Gonzalez at InvestCloud, Inc., including work email, phone, and LinkedIn data when available.

What schools did Michael Gonzalez attend?

Michael Gonzalez holds Media Arts from School Of Visual Arts.

What skills is Michael Gonzalez known for?

Michael Gonzalez is listed with skills including Data Center, Troubleshooting, Disaster Recovery, Process Improvement, Hipaa, Healthcare Information Technology, Edi, and Nextgen.

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