Michael Gonzalez

Michael Gonzalez Email and Phone Number

Director de Posventa Colombia - Andina y Centro América @ Winterhalter Andina
Bogotá, Bogota, CO
Michael Gonzalez's Location
Bogotá D.C. Metropolitan Area, Colombia
Michael Gonzalez's Contact Details

Michael Gonzalez work email

Michael Gonzalez personal email

About Michael Gonzalez

Technical services leader, experienced in after sales business: Services strategy, spare parts distribution, digitalization and high performing teams’ leadership, always aiming for the customer experience, profitability and long-term relationships. I have worked with world class manufacturers of construction and professional kitchens equipment increasing the customer benefit and NPS. I got strong technical background, public speaking, technical writing, math and computer skills.I got a strong sense of customer service, I believe in leadership by inspiration, the "Entrepreneur within the enterprise" concept and the add-value strategies generation and implementation.#Service #CustomerExperience #aftersales #technicalSales

Michael Gonzalez's Current Company Details
Winterhalter Andina

Winterhalter Andina

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Director de Posventa Colombia - Andina y Centro América
Bogotá, Bogota, CO
Website:
winterhalter.co
Employees:
35
Michael Gonzalez Work Experience Details
  • Winterhalter Andina
    Director De Posventa Colombia - Andina Y Centro América
    Winterhalter Andina
    Bogotá, Bogota, Co
    View
  • Winterhalter Andina
    Director De Servicio Colombia - Andina Y Centro América
    Winterhalter Andina Jun 2023 - Present
    Bogotá, Distrito Capital, Colombia
    Desarrollo e implementación de estrategia de servicio en Colombia, región Andina, Centro América y Caribe, incluyendo entrenamiento técnico, desarollo de red comercial y de soporte, la creación y comercialización de productos de servicio posventa, garantizando la satisfacción de todos los clientes y la rentabilidad de la compañía.
    View
  • Winterhalter Andina
    Director Servicio Postventa Región Andina Y Cac
    Winterhalter Andina Jun 2022 - Present
    Área Metropolitana De Bogotá D.C.
    https://www.linkedin.com/company/winterhalter/
    View
  • Rational Ag
    Consultants Manager Colombia, Central America
    Rational Ag Dec 2020 - May 2022
    Bogota
    Responsible of Develop and implement the professional kitchen planner’s strategy including the development of the network, events and sales opportunities follow up and technical sales support. I have conducted online events for Latam with professional kitchen design, market trends, product training and technical drawings and projects implementation.
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  • Rational Ag
    Regional Service Manager - Colombia - Central America - Andean Region
    Rational Ag Feb 2016 - May 2022
    Bogota
    Responsible of the service support and customer satisfaction in 17 countries, technical support network development, technical trainings onsite and remote, Warranty technical analysis for further product improvement process. Member of the management team in Colombia and the technical board of Latam.• I have developed the largest service network in the sector service network, increasing the customer satisfaction to 93% and 91%• Sales revenue increase by +25% in the last 4 years, and repair times reduction to 1.5 days avg
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  • Wacker Neuson Group
    International Technical Trainer
    Wacker Neuson Group Aug 2012 - Feb 2016
    Bogota - Menomonee Falls Wi
    Responsible for technical training process for Central America and the Caribbean, warranty administration and service structure for all dealers in the region, I Developed the service network and improved the service strategy reporting directly to headquarters in USA.
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  • Eduardoño Sa
    Coordinador De Servicios
    Eduardoño Sa Mar 2009 - Aug 2012
    Medellin
    Coordinador nacional de Servicios, con la responsabilidad de generar la estrategia para el cubrimiento de servicios de instalación, postventa y desarrollo de red de aliados.
    View
  • Grúas Y Equipos
    Coordinador De Garantías
    Grúas Y Equipos Jan 2008 - Mar 2009
    Bogota
    View

Michael Gonzalez Skills

Estrategia Empresarial

Michael Gonzalez Education Details

Frequently Asked Questions about Michael Gonzalez

What company does Michael Gonzalez work for?

Michael Gonzalez works for Winterhalter Andina

What is Michael Gonzalez's role at the current company?

Michael Gonzalez's current role is Director de Posventa Colombia - Andina y Centro América.

What is Michael Gonzalez's email address?

Michael Gonzalez's email address is mi****@****ail.com

What schools did Michael Gonzalez attend?

Michael Gonzalez attended Universidad Industrial De Santander, Universidad Autónoma De Colombia.

What skills is Michael Gonzalez known for?

Michael Gonzalez has skills like Estrategia Empresarial.

Who are Michael Gonzalez's colleagues?

Michael Gonzalez's colleagues are Maria Camila Arenas Correa, Rudeiwims Perez Cabrera, Ana María Correa Garcia, Sergio Andrés Rozo Zamora, Ivan Dario Galeano, Angela Patiño, Monica Tatiana N..

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