Michael Platt Email & Phone Number

Customer-focused and analytical professional with proven success leading all facets of global customer service operations within fast-paced and challenging environments. Adept at leading distributed teams in a remote capacity.Customer Support Leadership | Customer SatisfactionEmail: mgplatt@outlook.comI would be an excellent addition to a team because I am skilled at transitioning strategies into action and achievement while maintaining the highest levels of customer delight. I am adept at reducing costs, leading projects, administering budget, improving performance, preparing reports, making suitable decisions, and training junior staff. In addition, I am a fluent communicator, able to cultivate strong relations with team members, clients, and other stakeholders.Core Competencies:-Customer Satisfaction-Strategic Planning and Execution-Remote Team Leadership-Interpersonal Skills-Zendesk Implementation and Administration-Knowledge-Centered Support-Employee Relations-Performance Evaluation-Customer Relationship Management-Change Management-Project and Program Management-Stakeholder CollaborationAccomplishments:-Designed and executed tiered support structures, resulting in improved efficiency and customer satisfaction-Achieved customer satisfaction (CSAT) ratings of 95% or higher through comprehensive onboarding, training, and process improvement initiatives-Developed KPI targets to improve support visibility, accountability, and ensure fair performance measurements and operational understanding