Michael Grams Email & Phone Number

St. Louis Park, Minnesota, Us

Charlotte, North Carolina, Us

The primary contributor to develop and mature the Disaster Recovery Offering by using product development and program management methodologies.Creating training plans for new engineers in the Disaster Recovery team.Performing the designing, planning, discovery, testing, and cutovers for Disaster Recovery projects.Engineering custom Disaster Recovery planning and testing solutions to meet specific customer requirements.Documenting migration and disaster recovery processes.Developing strategies to manage workload and utilization for Disaster Recovery team.Assisting with mentoring peers on project process and management.Working on-call schedules for 24/7 support.

Charlotte, North Carolina, Us

Charlotte, North Carolina, Us

Performing the designing, planning, discovery, testing, and cutovers for migration projects.Engineering custom migration solutions to meet specific customer requirements.Troubleshooting tools and services during outages.Creating customer deliverables for assessments.Leading project success while maintaining project budgets and deadlines.Documenting migration and disaster recovery processes.Developing strategies to manage workload and utilization for migrations team.Leading and assisting with projects in Networking, Disaster Recovery, and Cyber Security.Assisting with mentoring peers on project process and management.Working oncall schedules for 24/7 support.

Denver, Co, Us

Created baseline technology standards for a SMB. This included the following areas of focus: procurement, projects, service desk, systems, network, and security. Managed a Cyber Security Administrator role implementing a Unified Threat Management System that included deploying SIEMs, Web Application Firewalls, Intrusion Detection Systems, port address translation. Also performed cyber security threat mitigation, response plans, and remediation plans. Provided Management to on prem and cloud-based VoIP systems. Acted as project manager, engineer, and technical staff for multiple projects. Projects include network hardware refresh, domain migrations, support desk deployment, mergers and acquisitions of new technology, service desk deployment, automated imaging systems, firewall migrations and deployments, VoIP migration, disaster recovery, cloud deployments, and more. Primary source for all technology needs for the organization. Providing consulting to software development, production, and sales teams on how to best use technology. • Conducted user training on topics like Cyber Security, Microsoft Office Suite, VoIP/Conferencing systems, and CRM usage. Supported entire technology infrastructure on a day to day including Linux, Windows, and Mac systems. Proactive maintenance for virtualized and bare metal infrastructure. Created documentation for technical and administrative processes and procedures. Provided 24x7 on-call support.

Denver, Co, Us

Primary account manager for 13 named clients, responsible for their entire IT infrastructure. Responsible for client satisfaction, providing proactive technology consulting, and working to improve client’s technical environments. While also managing a team of engineers and providing mentoring, while acting as the main point of escalation for technical issues. Providing insight and managing solutions created to meet client needs.

Washington, Dc, Us

I've possessed a wide range of positions while serving in the US Navy, I have been field medical technician where I was charged with the primary care of 42+ marines. I have been in charge of the medical records department for my battalion. Also put in charge of conducting and scheduling physicals appointments for military members. Also a shift supervisor on an inpatient mental health ward, where safety and security was paramount as well as effective and professional care was rendered.