Michael Gravell Email & Phone Number

Salem, Nh, Us

Salem, Nh, Us

Arlington, Va, Us

Arlington, Va, Us

Rueil Malmaison, Paris, Fr

-Managed the quality of a multi-site data center design project.-Ran routine audits on accuracy of work breakdown structures and design deliverable logs.-Identified trends in late design deliverables on a monthly basis.-Communicated trends to package managers in order to continuously improve on-time delivery of design deliverables.-Led root cause analysis activities including 5-Why, Cause & Effect Matrix, etc.-Recommended and implemented corrective & preventive actions based on results of root cause analysis activities.-Developed a project quality plan that contains project key performance indicators, audit schedules, document management, and outlines the overall quality management system.

Arlington, Va, Us

-Ensured quality of materials purchased for Raytheon customers.-Responsible for dispositioning nonconforming material.-Supported a team of 20 inspectors to assist in reading mechanical drawings and interpreting requirements.-Participated on a defect prevention team to reduce make and buy defects.-Collaborated with vendors and supply chain to improve the quality of material received.

-Served as quality lead on two defense contracts.-Provided input as a stakeholder on processes and plans developed by engineering teams.-Established quality clausing for purchased material based upon customer contract requirements.-Conducted at least one audit per year to lead continuous improvement efforts.-Led root cause corrective action process as a result of findings during audits.

-Performed visual mechanical inspections of completed electronic modules.-Performed source inspections at suppplier location.-Created sell-off package to be provided with hardware to customer.-Ensured accuracy and completeness of revisions, testing, & PO information.-Direct interface with customer to address concerns and rejections. Collaborated with customer to develop an agreeable solution to rejections.-Direct engagement with final inspection and process engineering to work on improvements to the manufacturing processes.-Identified and documented nonconformances by using specifications in the source control drawing and established acceptance criteria.

Us

• Took ownership for validating customer project’s statement of work and contract terms, including both technical and commercial elements.• Led contact for customer for balance of project order.• Developed a project schedule and validates with the customer to ensure expectations are being met. • Direct engagement with internal manufacturing facilities and third party vendors.• Led the execution of the customer’s project order, verifying execution of the project through kick-off meetings, track required resources, activity sequencing and communicating to all parties and exchange of technical requirements and project plan information.• Monitored and controlled the performance of the customer’s project through its lifecycle.• Led the closeout of the customer’s project to include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions.• Provided viable, value engineered options and design solutions to meet the customer needs.• Solved problems with customer interaction that results in positive feedback and improved relationship.• Utilized knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed for effective project management.

Rueil Malmaison, Paris, Fr

•Provided front-line telephone support to customers and sales channel on various Automation products & services.•Provided complex product and solutions application support for customers.•Developed solutions to technical problems utilizing Schneider's vast product portfolio.•Managed relationship with customer to enhance customer experience.•Advocated on the customer's behalf, seeks a suitable solution or work around that meets the needs of the customer.•Ensured accurate and complete case documentation utilizing Salesforce software.

Milton, Ma, Us

• Supervised a residential area of 250 students in five buildings.• Stimulated growth and development of residents.• Provided leadership for 11 Resident Assistants.• Direct interface with Student Activities, Public Safety, and the Dean of Students Office on enrichment and disciplinary matters.• Served as first responder for campus emergencies.• Planned and implemented a 4 day RA Training Program.

Lowell, Ma, Us

-Supervised staff of 35+ Orientation Leaders to ensure an inclusive and safe incoming community. -Developed staff assignments for Orientation Leaders to complete throughout sessions. -Worked with Leadership staff to create Orientation events (i.e. Selection Weekend, Staff Retreat, Training, Open House). -Served as liaison for Advisors, Faculty, and Admissions Staff to the Orientation Program.

Lowell, Ma, Us

-Supervised and managed a residential building of 200 students. -Direct interface with Student Activities, Office of Multicultural Affairs, Dean of Students Office, and UML Police on enrichment and disciplinary matters. -Assisted with the organization and implementation of a new RA hiring process that improved the quality of hired candidates.

Lowell, Ma, Us

-Assisted in the supervision of a residential area of 350+ students.-Assisted in the supervision of 14 Resident Advisors.-Served as a Conduct Officer and met with students who violated the campus code of conduct.-Designed and wrote a monthly newsletter that was distributed to students via email.

Us

• Developed VB modules for automated testing of microchips.• Performed microchip testing and data collection.

Billerica, Ma, Us

-Served as system and network administrator responsible for the company’s backup.-Constructed rack mounts for test equipment.

Master'S Degree, Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.), Electrical And Electronics Engineering