Michael Greb Email & Phone Number

Lombard, Il

Greater Chicago Area

On the fly and on location troubleshooting for a wide variety of restaurant grade kitchen equipment. This equipment includes things ranging from deep fryers, to convection ovens, to ice machines. Another big component is drip coffee brewers for Starbucks Coffee Company. Customer Service includes speaking with the customer before arrival to sort out arrival times and point of entry to the location, to listening to the symptoms of the problem with the particular equipment, to explaining the resolution and future recommendations to avoiding the issue in the future. Hours vary based on customer demand and availability of the equipment.

Ensuring new agents have an easy transition into our company's ecosystem. Also assist the Career Services Manager with the day-to-day operation of both Pre and Post licensing classes.

I support over 1,600 agents and roughly 400 employees via Phone and Remote connection to solve a wide variety of computer issues. From first setup in the satellite offices (wireless connectivity, printer setup) and mobile phone setup with Google Apps. Also, troubleshooting computer issues ranging from wireless connectivity issues to virus removal (when possible).

Answer phones, Enter showing appointments into computerized system, manage office listings on a needed basis, maintain office's paperwork

Answering phones for the company and earned the title of "Director of First Impressions". Researching Resumés from various Job Boards to find suitable candidates for a wide range of positions. Also kept a neat and tidy filing system and also maintained company owned computers to make sure things ran smoothly. I also managed a spreadsheet of expenses that were accrued over the year.