Michael Gregg

Michael Gregg Email and Phone Number

Senior Manager, IT Service Management Globalization, Standardization and Process Integration at Tupperware Brands @ Tupperware Brands Inc
Orlando, FL, US
Michael Gregg's Location
Orlando, Florida, United States, United States
Michael Gregg's Contact Details

Michael Gregg personal email

n/a
About Michael Gregg

I am a firefighter and leader that will tackle any project, the more difficult, the better. Hire me and your elusive results will follow!Current Projects: IT globalization, virtualization, process transformation and integration. The structural transformation from independently supported Tupperware Brands companies to a global IT service center of excellence as guided by ITIL V4, LEAN, DevOps and Change Management best practices and frameworks. Technical integration of the IT service platform with Artificial Intelligence (AI), virtual bot agents, and language translations. Integrations to third party applications like MS Teams to submit and review IT Incidents, Service Requests, and Change Requests. Creating service level tracking and reporting using a service catalog, dashboards and reports. Certifications and Training:-- IT Service Management - ITIL V4 (2019) and V3 (2017) Foundation Certifications-- Change Practitioner – PROSCI (2017)-- Distinguished Toastmaster (2009)-- Support Center Director (2018)-- Logistics Supply Chain Management, Wayne State University, Detroit, MI (1999)-- Contract Law, Defense Acquisition University (DAU) (1997)-- Intermediate Cost and Pricing, DAU (1996)-- Contract Pricing, DAU (1996)Past Projects and Leadership:-- Treasurer of the 182 single family HOA-- Toastmaster's District 84 Corporate Task Force Leader whose mission was to assist Corporations in implementing Toastmasters into their Core Training and Leadership Curriculum.-- Past Toastmaster's Division E Governor of District 84 -- Past Toastmaster's Area 55 Governor of Division E, District 84 -- Past President of Toastmasters 19th Hole Toastmasters club and the Tip Top Toasters club-- Steering Committee Member / Mentor in charge of Fundraising Team Leaders for the Tupperware Brands Corporate United Way Campaign-- Sandlake District Boy Scout Training Chair, Roundtable Training Commissioner

Michael Gregg's Current Company Details
Tupperware Brands Inc

Tupperware Brands Inc

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Senior Manager, IT Service Management Globalization, Standardization and Process Integration at Tupperware Brands
Orlando, FL, US
Website:
tupperwareman.co.uk
Employees:
3
Michael Gregg Work Experience Details
  • Tupperware Brands Inc
    Tupperware Brands Inc
    Orlando, Fl, Us
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  • Tupperware Brands Inc
    Senior Manager, It Service Management Globalization, Standardization And Process Integration
    Tupperware Brands Inc Apr 2023 - Present
    London, Gb
    Tupperware Corporate IT Service Management (ITSM) SME and Manager serving on average 3,720 personnel throughout 120 business units. Supported 749 mobile devices, 3,627 workstations, 876 servers, 983 printers and 504 applications with an annual ticket count of 53,000.Initiated crisis management teams and communication channels for Severity One Incident Response. Enforced and reviewed Root Cause Analysis. Defined and documented Problem Management processes and procedures.Transitioned to more sophisticated ITSM BMC Helix platform. Included technical integrations of IBM Watson AI as a Virtual agent; MS Teams to open / review tickets; Google translate services and implementation of live agent chat as a service desk offering. Transformed more than 3,000 categories and more than 500 work groups spread globally. Created a global service catalog and set global and local service levels. Created knowledge base, including video documentation. SME using the following tools: PowerPoint, SnagIt, Gimp, AI text to speech (murf.ai), OBS Studio and kdenlive. Integral core team member consisting of corporate End User Services leadership, Tupperware BrandsCorporate Procurement and the CTO to define, gather and evaluate responses for a Request for Proposal (RFP) to outsource global Tier 1 IT service operations. Contributed to RFP that included the statement of work, the current operating landscape, and the vision. Defined RACI roles and responsibilities for ITSM services to be supported. Defined Service Level Objectives, metrics and KPIs, Documented historical ticket volumes. Defined site service hours, current IT staff levels, as well as market size and languages supported. Addressed re-badging expectations. Answered more than 1,000 vendor detailed questions to assist them in creating their proposals. Set the screening and evaluation criteria used to measure vendor-proposal responsiveness. Part of the source selection team reviewing bids to recommend the vendor selection.
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  • Tupperware Brands Inc
    Senior Manager, Us And Canada, Mexico And Lam It Infrastructure Managed Services
    Tupperware Brands Inc Dec 2022 - Mar 2023
    London, Gb
    Managed the Managed Service providers for the US and Canada, Mexico, Brazil, Argentina, Columbia and Ecuador Markets. Reporting to the Tupperware CTO. Position ended due to a CTO staffing and organizational priority change.Monitored, collaborated with, and managed the responsiveness of the Deloitte Managed Infrastructure Services Partner to Tupperware Global IT needs.Initiated reporting and weekly service management meetings. This resulted in the decrease of the backlog of incidents, service requests and change requests from more than 350 tickets down to less than 15 at any given time, and decreasing the average time to resolve tickets from more than 6 months down to less than 1.5 weeks.Assumed the business relationship partnership with the Masergy Network Infrastructure Managed Service Partner. This integrated approach globalized and standardized network infrastructure operations by implementing Fortinet VPN gateways, hardware and software products and processes and procedures. Participated in semi-weekly meetings, closely monitoring issues and submitting claw backs of approximately a thousand dollars due to system disruptions / low performance.Assisted Brazil and Argentina Tupperware market IT in building their business case for cloud migration. Included cost projections, project and business case building and presentations.Served as the back-up to the EMEA Infrastructure Managed Services DirectorIdentified billing and server tags in Managed Services Cloud (GCP) for use in cost breakouts and chargebacks to markets using the services.Trained and proficient in Google Cloud Managed Services (GCP) administration
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  • Tupperware Brands
    Senior Manager, Global It Services
    Tupperware Brands Sep 2017 - Nov 2022
    Orlando, Fl, Us
    Transformed IT operational structure to align as a service-oriented business partner sensitive to the rhythms of the business and incorporate best practices developed under the framework umbrella of ITIL, DevOPs and Agile. A PROSCI certified change practitioner that works with the triad of Change Management, Project Management and Executive Sponsorship to bring about success.Created, trained and led the corporate Change Approval Board (CAB) resulting in a drastic decrease in corporate business disruptions due to implementing IT system changes.Initiated Crisis Incident response teams, processes and procedures that decreased service outages and disruption down times by more than 70% Implemented RemedyForce, transforming IT Service management for 23 Tupperware markets covering 39 sites. Created and implemented global and local Service reports, dashboards and metrics.Discovered and documented the corporate IT Operations Landscape leading to Systems and Application globalization, leveraging and cost savings Managed the transformation from a physical data center to cloud (Google & Oracle) with no unplanned business service disruptions. Included disassembly, movement and/or disposal of 75 servers, 133 storage array units and 75 network devices. Involved the transformation or decommissioning of more than 75,000 global applications/programs. Integral member of a multi-agency center cut over team.Led the Americas regional coordination, tracking and reporting action plans to bring Windows 7 computers to compliance. Upon completion, the regional non-compliance rate dropped from 18% to under 1% for close to 2,000 computers.Co-leader for the Lumen/Avaya on premise to cloud-based Zoom phone transformation project consisting of id, decommissioning or transformation of: 284 analog and 185 IP soft phones; 57 forward-facing 800 numbers, and integration of the US business call center located in Mexico.
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  • Tupperware Brands
    Special Projects Coinciding With Postion Of Senior Manager, Global It Services
    Tupperware Brands Sep 2017 - Nov 2022
    Orlando, Fl, Us
    Led a global removal process of DNS entries task force campaign. (DNS scavenging is a process to reclaim IP addresses no longer used). Eliminated ~10,000 stale DNS entries five or more years old of a 20,000 record population. Results included more accurate reporting accuracy for security compliance.Requested by CIO to lead a team in evaluating the Mexico IT landscape. Documented, advised, & tracked action plans to overcome the deficiencies and weaknesses assessed by a Sales Office and Manufacturing sites audit. Created and implemented 83 recommendations and action plans spanning 10 domains (including security, operations, documentation, and infrastructure).Assumed PeopleSoft HR System Admin after sudden staff departure. Transformed on-premise PeopleSoft into the cloud with no disruption to the business. Executed technical systems testing of web-based &, client server apps and interfaces. Led testing of payroll, benefits admin, talent mgmt, self-service, variable comp, and on & off board of employees and functional administrators. On-boarded and managed Rimini Street as the Managed Service Provider for administration. Awarded “Shining Star” recognition by senior Tupperware leadership. Conducted a site assessment of the US manufacturing and distribution center per request of the VP of North America Supply Chain Operations. Led to 15 observations, explanations and recommendations for operational improvements. Most importantly, was instrumental in assessing and documenting the corporate sup[ply chain risk due to advanced age of equipment and software in use.Asked by the VP of NA Supply Chain Ops to lead a stalled project to build a package scanning station at the Canadian distribution center. Created project plan; led communication and coordination between US, Canada and Mexico manufacturing and distribution centers, involving application developers; IT ops (SysAdms and DBAs); audit and procurement agents. Project successfully tested and implemented
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  • Beauticontrol, Inc
    Director, Information And Digital Technology
    Beauticontrol, Inc Jan 2015 - Oct 2017
    Presented Tupperware's Chairman's Leadership Action Award in 2015 for Process and Control TurnaroundSuccessfully implemented and led the integration of BeautiControl's US and Canada businesses under a modern e-Commerce system that led to more revenue in three months then in the previous four years. Efforts included interfaces to both a corporate Oracle ERP and to a legacy AS400 custom developed ERP systems. Utilized shopping carts, flexible promotional campaigns and home spa hosting mechanics. Addressed both consultant and consumer sales. Successfully led a PCI compliance project (something BeautiControl had been struggling with for more than four years) that crossed legacy e-Commerce, payment processing, banking and ERP systems.Instilled working processes, controls and procedures to address and successfully overcome double digit internal audit deficiencies.
  • Tupperware Brands Corporation
    Senior Manager, Human Resource Information Systems
    Tupperware Brands Corporation Feb 2007 - Dec 2015
    Orlando, Fl, Us
    Manager of PeopleSoft HCM Application.System Technical Manager of Talent Acquisition, Annual Incentive Program, Merit Increases, Automated Benefits, etc.Presented with the Tupperware Chairman's 2014 Award of Excellence for Beauticontrol IT Leadership SupportPresented with the Tupperware President's 2012 Award of Excellence for Leadership and Contributions to the Record Retention Task ForcePresented with the Tupperware President's 2011 Award of Excellence for Outstanding Efforts on Implementing the UBS Stock Administration System Presented with the Tupperware Chairman's Operational Excellence Award in 2011 for Innovative design and Function - New Performance Appraisal ToolPresented with the Tupperware President's Award of Excellence for Outstanding achievement in 2007Co-founder and past president of the "Tip-Top Toasters" Corporate Toastmasters Club. Served in several Toastmasters Leadership positions at several levels. Includes: Past Division Governor of Division E, District 84; Past Area Governor of division E, District 84 Toastmasters; district 84 New Club Chairperson; and District 84 Social Media Co-Chair.
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  • Tupperware Brands Corporation
    It Systems Manager
    Tupperware Brands Corporation Aug 1999 - Feb 2007
    Orlando, Fl, Us
    IT Department Leader and Information Resource Manager for Tupperware’s 820 person, 1.6 million square foot, US Distribution and Manufacturing facility. Directly responsible for the installation, administration, and maintenance of 53 servers, 201 workstations, the LAN, the Production Monitoring System, the Robotic Dealing system, and the Automated Storage and Retrieval System. Managed a $1.67 million budget for planning, operations, systems’ support and capital improvement.Redesigned and rebuilt the Storage and Retrieval infrastructure which reduced down times and system dropouts by over 90%.Successfully designed, developed and implemented a quality system that led to ISO 9002 registration. This effort included an Intranet, a customer complaint / corrective action system, an improvement opportunity registration / tracking system, a document control system, workflow, and a test instrument calibration system. Established a FTP process between the Tupperware trading company in Switzerland and the US facility to allow Canadian order Invoices to be successfully processed and passed in order to comply with NAFTA guidelines and regulations.Refactored a text to speech application that paged technicians or quality representatives to a molding machine during programmable logic controller detected cycle stoppages or to inspect product quality issues.
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  • Tupperware Brands Corporation
    Production Control Monitoring Analyst
    Tupperware Brands Corporation Jan 1999 - Aug 1999
    Orlando, Fl, Us
    Provided quantitative analysis, system administration, and technical / maintenance support for Tupperware’s integrated manufacturing production monitoring system and the development and implementation of monitoring peripheral support applications. Established system stability to a newly implemented production monitoring system that was failing, on average, three times a day.Identified and resolved a systemic problem regarding inaccurate triggers from molding machine PLC units that fed the production counting system. Carriage Arm pressure was causing double triggers which in turn caused an overstated production rate, a problem that had been occurring for over ten years. Successfully implemented several peripheral applications, including an automated technician paging system, an electronic scoreboard, and a semi-automated scrap weight scale.Created several SQL production reports to include analytics and material usage reports, a job production report, and scrap accountability reports.
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  • Defense Contract Management Command
    Systems Team Leader
    Defense Contract Management Command Jan 1998 - Jan 1999
    MIS Team Leader and Information Resource Manager for DCMC Detroit's 271 personnel spread across two states and over 525 miles. Directly responsible for the installation, administration, and maintenance of 29 servers, 300 workstations, 50 printers, and six Wide Area Network circuits. Responsible for fielding, training, and/or sustaining 53 software initiatives, including Electronic Commerce, Electronic Data Interchange and Access, Document Workflow, and Data Warehousing. Successfully led team in the considerable task of replacing and configuring over 1/3 of DCMC Detroit's computer infrastructure (including 96 workstations and 10 servers) valued at more than $380,000.Decreased Wide Area Network failure downtime from over three weeks per incident to less than two hours.Process Action Team member for DCMC Detroit’s “Paperless Office”, Electronic Commerce, and Electronic Data Access initiatives
  • Defense Contract Management Command
    Administrative Contracting Officer / Industrial Surveillance Manager
    Defense Contract Management Command Jan 1996 - Jan 1998
    Congressionally warranted with an unlimited dollar constraint to purchase on behalf of the Department of Defense.Administered the largest contingency contracting mission to date for the Defense Logistics Agency’s contingency contract administration services team deployed to Bosnia, Croatia, and Hungary. This included the Brown and Root $.5 Billion Logistics Sustainment Contract. Managed up to 100 consecutive projects at any given point in time.Source selection board member charged with evaluating and awarding service contracts to support the Hungarian area of operations (including food service, fueling support, and base support). Administrator of BDM - Interpreters Contract (Hungary)Government Contract Administration / Surveillance for US Army major weapon systems and supporting secondary item procurements on such items as the M1A1 Main Battle Tank upgrade, Comanche Aircraft, and Crusader Field Artillery System. Principal assistant to the Operation Group Leader in managing 150 personnel and the administration of 4500 Department of Defense contracts.Successfully co-developed, trained personnel, and deployed an application used by staff to track contract administration efforts on over 970 US Army contracts valued in excess of $7 billion.
  • United States Department Of Defense
    Company Commander (The Equivalent Of A Corporate Managing Director)
    United States Department Of Defense Sep 1994 - Feb 1996
    Washington, Dc, Us
    Senior engineer officer of a 134-soldier combat engineer company supporting a 433 soldier mechanized battalion. Administered the $1.2 million budget for the planning, operations and support systems. Responsible for project management, fleet maintenance management, environmental engineering and compliance, personnel and logistical resource management, and emergency medical services. Controlled and maintained over 219 separate inventory line items consisting of over 1550 pieces of equipment and valued in excess of $12 million dollars.Procuring officer for battalion level rations, bulk and packaged petroleum products, medical supplies, repair parts, and environmental compliance materials. Administered the facilities, repair parts, and personnel for the scheduled and unscheduled maintenance for 54 Armored Tracked Vehicles and over 50 items of rolling stock equipment.
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  • United States Department Of Defense
    Logistics Readiness Officer
    United States Department Of Defense Feb 1993 - Sep 1994
    Washington, Dc, Us
    Senior logistics and procurement officer pertaining to a 600-soldier divisional combat engineer battalion supporting the 2nd Armored Division. Administered a $1.7 million budget.Defined and procured all Basic and Operational inventory levels (rations, petroleum, munitions, obstacle material, medical supplies, office supplies and general support items) for both the battalion and four individual companies. Established a system of inspection and consumption analysis to maintain the operational levels of items needed.Administered eight property accounts comprised of over 650 inventory line items, consisting of over 3000 pieces of equipment, and valued in excess of $42 million. Saved the battalion $46,000 by visiting stockyards and obtaining idle equipment that filled over 93 critical shortages to significantly increase the battalion’s operational readiness rate. Planned and orchestrated all logistical aspects of a complex relocation of the battalion’s 600 personnel and organizational equipment from Fort Polk, LA to Fort Hood, TX., ahead of schedule, and under budget.
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Michael Gregg Skills

Team Building Program Management Strategic Planning E Commerce Mentoring Leadership Personal Branding Project Management Budgets Public Speaking Training Management Process Improvement Management Consulting Team Leadership Teamwork Fundraising Access Social Media Digital Imaging Change Management Coaching Strategy Security Microsoft Excel Analysis Leadership Development Project Planning Itil V4 Certified

Michael Gregg Education Details

  • University Of Iowa
    University Of Iowa
    Mis
  • Webster University
    Webster University
    Human Resources

Frequently Asked Questions about Michael Gregg

What company does Michael Gregg work for?

Michael Gregg works for Tupperware Brands Inc

What is Michael Gregg's role at the current company?

Michael Gregg's current role is Senior Manager, IT Service Management Globalization, Standardization and Process Integration at Tupperware Brands.

What is Michael Gregg's email address?

Michael Gregg's email address is mi****@****are.com

What is Michael Gregg's direct phone number?

Michael Gregg's direct phone number is +140782*****

What schools did Michael Gregg attend?

Michael Gregg attended University Of Iowa, Webster University.

What skills is Michael Gregg known for?

Michael Gregg has skills like Team Building, Program Management, Strategic Planning, E Commerce, Mentoring, Leadership, Personal Branding, Project Management, Budgets, Public Speaking, Training, Management.

Who are Michael Gregg's colleagues?

Michael Gregg's colleagues are Jonibeth Buenavides.

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