Michael Gregus Email & Phone Number

San Diego, Ca, Us

San Diego County, California, United States

San Diego County, California, United States

San Diego, California

Responsible for the the hiring, training and continuous development of a team of 5 to provide support to 10 locations and over 200 sellersDeveloped daily operational reporting and detailed profitability reviews that identify pricing and margin enhancement opportunities. Through these efforts, we captured significant margin dollar growth Performed complex analysis for Senior Leadership to model out financial impacts of item consolidation that would yield margin growth of 30%Provide pricing support on ERP usage/navigation across the entire enterprise from CSR to senior leadership

San Diego, California

Responsible for delivering analytical insights into web traffic and content performance to Product teams to improve rescue ratesDeveloped and managed daily reporting to senior leadership outlining performance trends within the portfolio of websitesPerformed word cloud analysis to find key words and providers that were more profitable and higher conversion rates

Greater San Diego Area

Manage the profitability of three branches by monitoring pricing and costs to ensure profits are being maximized. Duties include daily report creation to executive team, remedy cost/price errors, identify and implement margin enhancing opportunities. Single point of contact for regional branches in negotiating with large vendors to secure the best costs.Review existing contracts to ensure costs are competitive with the market and customer demographics. Developed Account Review and GAP analysis processes with Sales Consultants. Through these analyses identified customers where sales and profits were down in key product categories. Developed targeted action plans with Sales Consultants to strategically price products to increase sales while maintaining strong margins.Analyze existing pricing records to eliminate unused and redundant records in the database thus streamlining the monthly record management process for the Sales Team. Recognized as the Employee of the Quarter in Q3 2017 due to outstanding job performance.

Greater San Diego Area

Analyzed data for the International Planning and Development team including capital asset utilization and optimization, pricing, and procedural bundling. Led multiple projects that effectively resolved issues that impacted system data quality/validity, resulting in more accurate and actionable reporting. Created monthly reporting delivered to the International Executive Leadership teams on how effectively regions were using capital assets. Effectively deployed SAP Business Objects and Tableau to build sales reporting. Partnered with IT and Finance to update databases and eliminate the need for manual reports to be collected across multiple sites and consolidated into a single source.

Greater San Diego Area

Oversaw the company’s pay per click campaign by managing digital media buying activities.Utilized data analysis in order to lead my team in implementing strategies that would increase product revenue. Spearheaded the development of client performance reporting that provided actionable insight for the Account Management Team, enabling the team to make knowledgeable pricing recommendations, consumer attribute targeting and client market saturation. Provided key performance indicators to the company’s executive leadership while also providing training and mentorship to colleagues and junior level staff across all teams on the best practices for data analysis techniques and methodologies. Identified, tested, preformed a pre/post comparison on, and finally implemented opportunities to enhance the PPC buying process, with the result being a 50% increase in net revenue and gross profit year over year.

Greater San Diego Area

Promoted from VOC Analyst to Manager due to outstanding job performance. Led cross-functional teams to identify, measure and resolve issues impacting the customer experience. Increased efficiency within the contact center by identifying top customer pain points and working with contact center leadership on corrective actions and streamlining processes. Spearheaded a project on defect identification, performing analysis and making recommendations for change to senior leadership that yielded significant cost reduction by way of simplifying the order authorization process. Led a project that won a CTEA Gold Rush award for simplifying the warranty service process by eliminating multiple internal gaps while also significantly improving the customer experience, resulting in customer satisfaction improving by 30% and a 20% reduction in service-related communication to the Contact Center.

Greater San Diego Area

Provided analytical support to the customer experience management team on issues impacting the customer and business processes. Analyzed customer survey data in order to understand areas of opportunity that would enhance and strengthen the customer experience. Implemented new quality assurance technology and provided support to contact centers across the United States. Six-Time Spirit Award winner for continuously providing high quality and impactful work.

Greater San Diego Area

Assisted prospective clients in selecting products and services that catered to their specific needs via solution based selling techniques, all while attending school as a full-time student. Two-Time Winner’s Circle Award winner for being the top sales associate.

Greater San Diego Area

Master Of Business Administration - Mba, Finance, General

Bachelor Of Arts, Economics