Mike Griffin Email & Phone Number

Rochester, New York, United States

• Organizing, grooming, and resolving a 4k+ ticket backlog
• Streamlining core daily tasks, services setup, and troubleshooting processes through documentation
• Reorganizing and cross-training adjacent IT teams
• Rebuilding and modernizing over 200 servers
• Integrating Infrastructure as Code (IaC) framework
• Promoting an Automate Everything mindset

Rochester, New York, United States

• Directing and managing a Network Operations Center (NOC) team
• Developing comprehensive training materials and documentation
• Troubleshooting network and client connection issues
• Addressing technical and hardware problems
• Managing Active Directory / Domain Controller systems
• Overseeing Help Desk operations and ticket management

Rochester, New York, United States

• Managing the NOC team and providing training and documentation
• Troubleshooting network, client connections, and hardware issues
• Supervising Active Directory / Domain Controller management
• Overseeing Help Desk operations and ticket management
• Establishing process documentation

Rochester, New York, United States

• Troubleshooting network, client connections, and hardware issues
• Managing Active Directory / Domain Controller systems
• Operating Help Desk functions and ticket management
• Documenting processes for efficiency and knowledge sharing

Rochester, New York, United States

• Performed feature, function, stability, and regression testing on new features
• Documented and maintained records of regression tests completed
• Reviewed requirement documents and functional specifications, attended review meetings
• Managed requirements and defects and created test plans from developer-provided user stories
• Developed test cases to meet requirements and implemented the testing
• Worked with service teams and application teams to integrate automated tests… Show more

Rochester, New York, United States

• Identified operational abnormalities by monitoring alerts, conducting log investigations, and analyzing system performance metrics
• Integrated systems engineering process improvements to ensure timely completion of contract and organizational deliverables
• Assessed and ensured conformance to architectural standards and implementation of these standards on enterprise assets
• Prepared functional and technical design documents, made them available via team wikis
• Planned and… Show more
• Planned and scheduled development activities

Rochester, New York Area

• Responsible for incident management, change requests, and updates using Salesforce platform
• Participated in multiple security audits and compliance projects involving cross-functional teams
• Monitored project activities, ensuring meeting of time, cost, and performance parameters within the scheduled timeline and budget
• Determined problem severity, troubleshooting, resolving, or referring to appropriate technical staff to determine root cause analysis and correction
• … Show more
• Participated in identifying and implementing new operational tools and processes for improved efficiency

• Monitored and acted on Omi and Nagios-generated alerts, troubleshooting client’s network equipment and connections
• Proactively standardized network device configurations for efficient troubleshooting procedures and education on network topology
• Configured routers, switches, wireless AP's, and WLAN controllers using Cisco/HP hardware
• Created Salesforce reports and dashboards for better tracking of team performance and workload balancing
• Coordinated activities between… Show more
• Coordinated activities between technicians, engineers, and vendors, documenting completed actions to restore expected network performance Show less

Rochester, New York, United States

• Processing support email and phone requests from clients
• Triaging incoming cases as needed
• Building/implementing Salesforce reports/dashboards
• Writing / implementing default Support Team email templates.
• Building and implementing client programming requests.
• End user troubleshooting and support

• Built and maintained computer systems, including hardware upgrades and software installs
• Installed, repaired, and performed preventive maintenance on PCs, printers, and related IT equipment
• Employed remote troubleshooting tools, such as LogMeIn, RDP, VNC, Team Viewer, and GoToMeeting
• Created and maintained documentation of troubleshooting and problem-resolution procedures

• Served as the lead in-house training supervisor
• Managed scheduling for all in-house personnel
• Provided quality, personal care to developmentally disabled consumers
• Maintained and fostered relationships for clients within the community

• Oversaw training and management of all store employees
• Handled all store-level operations, including stock control, payroll, and scheduling
• Focused on increasing local market share through exceptional customer relations

• Served as the lead in-house training supervisor
• Managed scheduling for all in-house personnel
• Provided quality, personal care to developmentally disabled consumers
• Designed and proposed multi-site scheduling and training software
• Maintained and fostered relationships for clients within the community

Food Services

• Served as the lead in-house training supervisor for all student workers in food services
• Managed scheduling for all student personnel
• Organized receiving and redistributing shipments
• Provided general tech support as needed for in-house point-of-sale systems

Psychology And Computer Science

Activities and Societies: Board Games Club, Anime Club

Fast Track For Deploying Hp Flex Network Comware (Hp Routers)